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HP StoreOnce
D2D Backup System maintenance and
service guide
nl
Addendum for Gen2E models
Abstract
This guide is intended for users who maintain the following Gen2E rack-mounted models of the HP StoreOnce D2D Backup
System:
EH983B, HP D2D4312 (12–disk)
EH993C, HP D2D41 12 (12–disk)
EH996B, HP D2D4106i (12–disk)
EH998B, HP D2D4106fc (12–disk)
EJ001C, HP D2D2502 (4–disk)
EJ002C, HP D2D2504 (4–disk)
NOTE:
There is no Gen2E version of the HP D2D4324 Backup System (EH985A).
The architecture of these StoreOnce D2D Backup Systems is based upon established HP ProLiant and HP Smart Array RAID
controller products, which have their own user and service and maintenance guides. This document provides information on
only those aspects that are not covered in the existing guides.
Please note earlier Gen2 products are described in the separate Gen2 and Gen1 Backup Systems Maintenance and Service
guide.
HP Part Number: EH985-90947
Published: April 2012
Edition: First
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Table of Contents
Troubleshooting
Related Manuals for HP StoreOnce D2D Backup System Gen2E
Summary of Contents for HP StoreOnce D2D Backup System Gen2E
- Page 1 D2D Backup System maintenance and service guide Addendum for Gen2E models Abstract This guide is intended for users who maintain the following Gen2E rack-mounted models of the HP StoreOnce D2D Backup System: EH983B, HP D2D4312 (12–disk) EH993C, HP D2D41 12 (12–disk) EH996B, HP D2D4106i (12–disk)
- Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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Page 3: Table Of Contents
HP D2D4312, D2D4106 and D2D41 12.................16 HP D2D2502/4 .......................17 Replacing the battery/flash capacitor module................17 Flash capacitor module location...................17 Procedure........................18 5 The HP SmartArray P410i and P41 1 RAID controllers and HP SAS expander card (HP D2D4312)..................19 Overview..........................19 Part numbers..........................19 Identifying a RAID contoller failure....................19 Before replacing a RAID controller —... - Page 4 Support and other resources.................26 Related documentation......................26 Document conventions and symbols..................26 HP technical support.......................27 Customer self repair........................27 Subscription service........................27 HP websites...........................27 Documentation feedback......................27 Contents...
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Page 5: Introduction
EJ002C, HP D2D2504 (4–disk) NOTE: There is no Gen2E model of EH985A, HP D2D4324, and it is not included in this guide. For information about the HP D2D4324 Backup System, please refer to the original HP StoreOnce Maintenance and Service Guide for Gen2 and Gen 1 products. -
Page 6: How Do I Tell Whether I Have A Gen2E Product
The CPU is Intel Xeon W5690 (Kit part number 625071-B21 includes Heatsink) – there are two per system. The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of the other disks fails, the online spare disk immediately takes its place. -
Page 7: Using The Proliant Guide With Hp D2D4106/41 12, Eh996B/Eh998B/Eh993C, Models
The CPU is Intel Xeon X5550 (Spare P/N 490070-001) – there are two per system The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of the other disks fails, the online spare disk immediately takes its place. (The HP D2D4106 has 12 x 500 GB hard disks;... -
Page 8: Using The Proliant Guide With Hp D2D2502/2504, Ej001C/Ej002C, Models
The HP D2D has four removable hard disks. There is no optical media storage. HP D2D2502 Backup System: The configuration of the system memory is 24 GB (3 x 8 GB DIMMs) for the HP D2D2502 Backup System. HP D2D2504 Backup System: The configuration of the system memory is 32 GB (4 x 8 GB DIMMs). -
Page 9: Post Messages And Troubleshooting
Maintenance and Service Guide for Power-On Self-Test (POST) information. To view POST messages you will need a system console attached to the HP D2D. Please see the HP D2D Backup System User Guide for more information about connecting and using the system console. -
Page 10: The Flash Memory Module
Overview The flash memory module is required to boot up the HP D2D Backup System. With HP D2D4312 Backup Systems, this consists of a USB flash stick that plugs into the system board. With all other HP D2D Backup Systems, this consists of a USB flash stick and cable. - Page 11 Be sure to update the HP D2D software to the latest version. This is done from the Web Management Interface (Settings/Software page), as described in the HP StoreOnce D2D Backup System User Guide. IMPORTANT: If your replacement flash stick is at a lower revision than the one it replaces, you may experience a message of “Devices Starting”...
- Page 12 Figure 6 HP D2D2502 and HP D2D2504 flash memory module location of the memory module and USB connector screw and bracket securing USB cable connector (not HP D2D4312) cable and connector to the motherboard (not HP D2D4312) The flash memory module...
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Page 13: Replacing The System Motherboard
The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support. You must reinstate the SAAP license, if you replace the motherboard on an HP D2D4312 product, because it has an integral P410i card. If you do not, the system will experience one of the following symptoms :... -
Page 14: J27 Settings (Hp D2D4106/41 12 And Hp D2D2502/2504)
The following diagram shows the location of the J27 jumper on the motherboard. Figure 7 Location of the J27 jumper J27 jumper When replacing the motherboard on HP D2D4106/41 12 models or on HP D2D2502/2504 models, set the jumper as follows. Table 2 J27 jumper settings... - Page 15 Select Licensing and enter the recorded licence key in the section marked Enter License Activation Key. HP D2D4312 only: Add the SAAP license for the integral P410i RAID card. Reboot the system. During the POST screen, when advised, hit any key to see further messages.
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Page 16: Flash Backed Write Cache (Fbwc) Module Failures
The HP D2D41 12 and the HP D2D4106 have one battery only. The HP D2D4312 has three flash capacitor modules; one for each RAID card. The Summary page shows that there is a flash capacitor module, but does not identify the card to which it belongs. -
Page 17: Hp D2D2502/4
Smart Array RAID controller has an integral capacitor pack, whilst the P410i controller’s capacitor pack is located in the holder in the centre of the HP D2D4312 Backup System. Each FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. -
Page 18: Procedure
FBWC and to replace it with the new one. Replace the cover and power up the HP D2D. Check the status of the battery on the Summary page. If the system does not power up, the associated RAID card may need replacing. -
Page 19: The Hp Smartarray P410I And P41 1 Raid Controllers And Hp Sas Expander Card (Hp D2D4312)
The P410i RAID controller is integral to the DL370G6 motherboard and is used to control the 12 hard disk drives internal to the HP D2D4312 via the HP SAS Expander card in slot 1. The two P41 1 cards are used to connect the external storage shelves to the D2D 4312 and are located in PCI-e slots 5 and 6. -
Page 20: Before Replacing A Raid Controller - A Note About Licenses
NOTE: If RAID fails and the HP D2D Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket (from the Administration-Support web page). Before replacing a RAID controller — a note about licenses The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support. -
Page 21: Hp Sas Expander Card (Hp D2D4312)
NOTE: The LEDs on the P41 1 controller card provide diagnostic information when the unit is powered on. For a detailed description of these LEDs, refer to the “HP Smart Arrays for HP ProLiant Servers user guide”. Unclip the blue PCIe card retaining latch and remove the PCIe card. - Page 22 Figure 14 Cabling showing the SAS expander card Figure 15 Cabling showing the backplanes The HP SmartArray P410i and P41 1 RAID controllers and HP SAS expander card (HP D2D4312)
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Page 23: The Hp Smartarray P212 Raid Controller (Hp D2D2502, 2504, 4106, 41 12)
NOTE: There are eight LEDs on the P212 controller card that provide diagnostic information when the unit is powered on. For a detailed description of these LEDs, refer to the “HP Smart Arrays for HP ProLiant Servers user guide”. Overview... -
Page 24: Before Replacing A Raid Controller - A Note About Licenses
The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support. You must reinstate the SAAP license, if you replace the P212 cards on an HP D2D4106/41 12 G2 product. If you do not, the system will experience one of the following symptoms :... - Page 25 Check that the P212 controller is seated properly and the cable to the BBWC is secure. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System.
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Page 26: Support And Other Resources
Support and other resources Related documentation In addition to this guide, the following documents provide related information: ‘Start here' poster for an overview of the HP D2D (available in English, French, German and Japanese) HP D2D Backup System user guide... -
Page 27: Hp Technical Support
Detailed questions Customer self repair HP customer self repair (CSR) programs allow you to repair your HP product. If a CSR part needs replacing, HP ships the part directly to you so that you can install it at your convenience. Some parts do not qualify for CSR.