Faq - Troubleshooting - TrekStor i.Beat swap Operating Instructions Manual

11) FAQ - troubleshooting

This section contains information on eliminating problems with your MP3 player.
My MP3 player cannot be turned on.
No power
i
When the battery is dead, charge your MP3 player either with a USB cable connected
to your PC, or with a USB charger.
External effects
i
External effects (such as an electrostatic discharge) can cause your MP3 player to malfunction.
If the malfunction continues after you turn your MP3 player off and on, reset the player or
update the firmware (the software of the MP3 player). You can find the procedure for this
in the operating instructions. The current firmware for your MP3 player is on our website
under "Downloads". If you have any questions concerning the firmware update that were
not answered in the instructions, please contact our support team.
My MP3 player freezes.
If this repeatedly occurs for a specific audio file, the file may be damaged. Delete the file.
If this does not eliminate the problem, reset the player if possible. If your MP3 players still
freezes, update the firmware.
I do not hear any music from the earphones/headphones.
• Check if an audio file is being played (the display of the elapsed or remaining time
is changing). If not, start playback.
• Make sure that the stereo jack of the earphones/headphones is firmly seated in
the jack socket.
• Check if the volume of your MP3 player is loud enough.
I transferred files to my MP3 player. The MP3 player cannot play these files.
Wrong file format
i
The files might be in a format that your MP3 player cannot play. The file formats supported
by your MP3 player can be found on the respective datasheet on the TrekStor homepage
at www.trekstor.de.
I transferred WMa audio files to my MP3 player. The MP3 player cannot play
these files.
The files are copyprotected.
i
If the files are WMA DRM copy-protected, you need to copy them through the Windows
Media® player. Check beforehand if your MP3 player can play WMA DRM copy-protected
files. You can find this information on the datasheet of your MP3 player on the TrekStor
homepage at www.trekstor.de.
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