Faq & Troubleshooting - TrekStor i.Beat nova Operating Instructions Manual

9) FAQ - troubleshooting
This section contains information on eliminating problems with your MP3 player.
My MP3 player cannot be turned on.
The HOLD function is activated.
i
Check if the key lock (HOLD switch/HOLD function) of the MP3 player is activated. If yes,
deactivate the key lock as described in the operating instructions.
No power
i
When the battery is dead, charge your MP3 player either with a USB cable connected to
your PC, or with a USB charger.
External effects
i
External effects (such as an electrostatic discharge) can cause your MP3 player to
malfunction. If the malfunction continues after you turn your MP3 player off and on,
reset the player or update the firmware (the software of the MP3 player). You can find the
procedure for this in the operating instructions. The current firmware for your MP3 player
is on our website under "Downloads". If you have any questions concerning the firmware
update that were not answered in the instructions, please contact our support team.
My MP3 player does not respond when I press a button.
The HOLD function is activated.
i
Check if the key lock (HOLD switch/HOLD function) of the MP3 player is activated. If yes,
deactivate the key lock as described in the operating instructions.
My MP3 player freezes.
If this repeatedly occurs for a specific audio file, the file may be damaged. Delete the file.
If this does not eliminate the problem, reset the player if possible. If your MP3 players still
freezes, update the firmware.
I do not hear any music from the earphones/headphones.
• Check if an audio file is being played (the display of the elapsed or remaining time is
changing). If not, start playback.
• Make sure that the stereo jack of the earphones/headphones is firmly seated in the
jack socket.
• Check if the volume of your MP3 player is loud enough.
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