Warranty - Rinnai RUCS65i Installation And Operation Manual

Limited Warranty for RUCS65i, RUS65e, RUCS75i, & RUS75e Value Series Water Heater
What is covered?
The Rinnai Standard Limited Warranty covers any defects in materials or workmanship when the product is
installed and operated according to Rinnai written installation instructions, subject to the terms within this Limited
Warranty document. This Limited Warranty applies only to products that are installed correctly in the United States
and Canada. Improper installation may void this Limited Warranty. In order for this warranty to apply, it is required
that you use a licensed professional who has attended a Rinnai installation training class before installing this water
heater. This warranty coverage applies to residential installations only, not for commercial applications, (any
installation other than a single family dwelling). This Limited Warranty coverage as set out in the table below extends
to the original purchaser and subsequent owners, but only while the product remains at the site of the original
installation. This Limited Warranty only extends to the first / original installation of the product and terminates if the
product is moved or reinstalled at a new location.
How long does coverage last?
Item
Heat Exchanger
All Other Parts and Components
Reasonable Labor
Period of coverage is reduced to 3 years from date of purchase when used as a recirculating water heater
[1]
within a hot water recirculation loop, where the water heater is in series with a recirculation system and all
recirculating water flows through the water heater, and where an aquastat / thermostat, timer, or an on-
demand recirculation system is not incorporated
The Rinnai Limited Warranty for a heat exchanger used in a recirculation system which is controlled through
[2]
an aquastat / thermostat, or timer, or an on-demand system is 12 years for residential applications.
What will Rinnai do?
Rinnai will repair or replace the covered product or any part or component that is defective in materials or
workmanship as set forth in the above table. Rinnai will pay reasonable labor charges associated with the repair or
replacement of any such part or component during the term of the labor warranty period. All repair parts must be
genuine Rinnai parts. All repairs or replacements must be performed by a licensed professional that is properly
trained, state qualified or licensed to do the type of repair.
Replacement of the product may be authorized by Rinnai only at its sole discretion. Rinnai does not authorize any
person or company to assume for it any obligation or liability in connection with the replacement of the product. If
Rinnai determines that repair of a product is not possible, Rinnai may replace the product with a comparable product
at Rinnai's sole discretion. The warranty claim for product parts and labor may be denied if a component or product
returned to Rinnai is found to be free of defects in material or workmanship; damaged by improper installation, use
or operation; or damaged during return shipping .
How do I get service?
You must contact a licensed professional for the repair of a product under this Limited Warranty. For the name of a
licensed professional please contact your place of purchase, visit the Rinnai website (www.rinnai.us), call Rinnai at 1-
800-621-9419 or write to Rinnai at 103 International Drive, Peachtree City, Georgia 30269.
Period of Coverage (from date of purchase)
Residential
12 years [1][2]
5 years [1]
1 year
.
KCM Series Manual
If used for both residential water heating
and space heating purposes
10 years [1]
5 years [1]
1 year
65