Utax CD 5140 User Manual page 297

Troubleshooting > Solving Malfunctions
Symptom
Printouts have black lines.
Images are skewed.
When displaying an image
sent from the machine on the
PC, an image size is shrunk
vertically or horizontally.
Cannot send via SMB.
* You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).
** You can also enter login user names in the following formats:
Domain_name/user_name (for example, abcdnet/james.smith)
User_name@domain_name (for example, james.smith@abcdnet)
Checkpoints
Is the slit glass dirty?
Are the originals placed correctly?
Is the paper loaded correctly?
Have you selected 200 × 100dpi
Normal or 200 × 400dpi Super for the
scan resolution?
Is the network cable connected?
Have the network settings for the
equipment been configured properly?
Have the folder sharing settings been
configured properly?
Has the SMB protocol been set to
[On]?
Has the [Host Name] been entered
properly?*
Has the [Path] been entered properly?
Has the [Login User Name] been
entered properly?*,**
Has the same domain name been
used for the [Host Name] and [Login
User Name]?
Has the [Login Password] been
entered properly?
Have exceptions for Windows Firewall
been configured properly?
Do the time settings for the equipment,
domain server, and data destination
computer differ?
Is the touch panel displaying Send
error.?
Corrective Actions
Clean the slit glass.
When placing originals on the platen,
align them with the original size
indicator plates.
When placing originals in the
document processor, align the original
width guides securely before placing
the originals.
Check the position of the paper width
guides.
Select a scan resolution other than
200 × 100dpi Normal or 200 × 400dpi
Super when sending an image.
Connect the correct network cable
securely.
Configure the TCP/IP settings
properly.
Check sharing settings and access
privileges under the folder properties.
Set the SMB protocol setting to [On].
Check the name of the computer to
which data is being sent.
Check the share name for the shared
folder.
Check the domain name and login
user name.
Delete the domain name and
backslash ("\") from the [Login User
Name].
Check the login password.
Configure exceptions for Windows
Firewall properly.
Set the equipment, domain server, and
data destination computer to the same
time.
Refer to Responding to Send Error.
10-12
Reference
Page
10-7
3-12
3-13
3-2
3-46
2-9
9-17
6-7
2-21
6-5
6-10
6-19
6-19
6-19
6-11, 6-14
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10-19