Troubleshooting; Overview - AMX NXT-CV10 Operation/Reference Manual

Troubleshooting

Overview

This section describes the solutions to possible hardware/firmware issues that could arise during the
common operation of a Modero touch panel.
Troubleshooting Information
Symptom
My USB drivers has a yellow
exclamation point and doesn't
appear to be working.
When using G4 WebControl to
communicate with a target panel, a
VNC Server dialog appears on my
screen.
While attempting to communicate
directly with the Virtual Master (on
the PC) via a USB connection, I
can't get my communication icon
to turn Green.
10" Modero Touch Panels
Solution
The USB driver was incorrectly installed and should be re-installed:
• Power up the panel without the USB cable connected to the panel.
• Plug in the USB cable into the G4 panel. You should see a USB icon
show up in the System Tray.
• Double click on the icon to bring up the list of USB devices (you
should see the "AMX USB LAN LINK" device in the list).
• If the "Install Driver" dialog doesn't appear automatically, select the
"Properties" button and then the "Update Driver" button.
• When the Install Driver dialog does appear, click Next to accept all
the default prompts.
• The OS will notify you that the driver you are installing/updating does
not have a digital signature. This is acceptable, agree to continue the
installation.
• After installation is complete, the exclamation point should disappear.
• During a WebControl connection to a target panel you are prompted
with a G4 Authentication dialog which asks you to enter the assigned
password for the panel (before gaining access).
• If you are ever prompted with a VNC Server dialog, you must enter
the IP Address of the target panel. This can be found within the
Setup > Protected Setup > System Settings page.
- This IP Address of the panel appears within the IP Settings
section of this page
• Enter the IP Address and click OK. You will then be prompted with
the G4 Authentication popup where you must enter the panel's
WebControl password.
• A Green communication icon indicates that a connection has been
established to the target Master or target Virtual Master.
• Launch NetLinx Studio and configure the Master Connection
communication settings for a Virtual Master.
• Navigate to the System Settings page and toggle the Type field to
USB.
• Make sure the Type-A USB connector is securely connected to the
PC.
• Make sure the panel DOESN'T have the mini-USB connected and
TURN OFF the panel.
• Once the panel has turned ON THEN connect the mini-USB to the
Program Port. The USB icon should appear in your system tray. If it
doesn't, refer to the Configuring and Using USB with a Virtual
Master section on page 51.
• The panel can take a few minutes to detect the connection to the PC.
Troubleshooting
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