Service; Maintenance - Crown CDi 6000 Operation Manual

CDi Series Power Amplifiers

7 Service

7 Maintenance

On this page are French, German, and Spanish
Les amplificateurs Crown sont des unités de qualité
service information. On the next page is English
qui nécessitent rarement des réparations. Avant de
(U.S.A.) service information.
retourner votre unité pour réparation, veuillez
con tacter le support technique Crown pour vérifier le
réel besoin de réparation.
*La garantie n'est valide qu'à l'intérieur des États-Unis
d'Amérique. Pour des informations sur la garantie hors
U.S.A, contactez votre distributeur local.
L'unité a un circuit très sophistiqué qui ne doit être
réparé que par un technicien parfaitement formé.
C'est la raison pour laquelle chaque unité porte
l'étiquette suivante.
ATTENTION: Pour prévenir des chocs
élec triques,ne retirez pas les capots.
Aucune partie réparable par l'utilisateur à
l'intérieur. Confiez toute réparation à un
technicien qualifié.
Une réparation peut être faite par un centre de
main tenance agréé (contactez votre représentant
Crown/Amcron local ou notre bureau pour obtenir
une liste des centres de maintenance agréés. Pour
obtenir une réparation, présentez simplement à un
service de maintenance agréé la facture d'achat
comme preuve d'achat avec l'unité défectueuse. Il
traitera les tâches administratives nécessaires et la
répara tion.
N'oubliez pas de transporter votre unité dans son
emballage d'usine d'origine.
page 34
Amplificateurs de puissance
Leistungsendstufen Amplificadores de potencia
7 Wartung 7 Servicio
Crown Endstufen sind hochwertige Geräte, die Los amplificadores Crown son unidades de calidad
selten gewartet werden müssen. Vergewissern Sie que esporádicamente requieren de algún Servicio.
sich, ob eine Wartung nötig ist, bevor Sie Ihr Gerät Antes de decidir enviar su equipo a Servicio, le
recomendamos verificar con su distribuidor local la
einschicken.
necesidad del mismo. De igual forma, solicite al
Centro de Servicio la autorización de envío del
*Die Gewährleistung gilt nur innerhalb der Vereinigten
equipo, en caso de ser requerida.
Staaten von Amerika. Für weitere Informationen zur
Garantie außerhalb der USA kontaktieren Sie bitte Ihren
*La Garantía solo tiene validez dentro de los Estados
örtlichen Händler.
Unidos de América. Para obtener información sobre la
Dieses Gerät besitzt eine technisch ausgereifte Garantía fuera de los EE. UU., comuníquese con el
Schaltung, die nur von einem qualifiziereten distribuidor de su zona.
Techni ker gewartet werden sollte. Aus diesem Grund
Esta unidad contiene circuitos muy sofisticados que
trägt jedes Gerät das Etikett:
deberán ser inspeccionados y reparados única mente
por personal técnico especializado y autor izado para
VORSICHT: Öffnen Sie nie das gehäuse, um
tales efectos.
elektrische Schläge zu vermeiden. Lassen
Sie Wartungsarbeiten ausschließlich von
PRECAUCION: Para prevenir el riesgo de
einem qualifizierten Techniker ausführen.
choque eléctrico, no abra el equipo. No
existen partes destinadas al servicio del
Füllen Sie das Formular auf der Rückseite dieser
usuario dentro de la unidad. Remita el
Bedienungsanleitung aus, wenn Sie ein Crown-
Ser vicio al personal técnico calificado.
Produkt an Ihren Vertrieb oder eine authorisierte
Fachwerkstatt einsenden. Legen Sie das Formular
Usted puede obtener Servicio de un Centro de
dem Produkt bei oder schicken Sie es in einem
Ser vicio Autorizado. (Contacte al representante o
Plastik-Lieferscheinumschlag mit, der fest am
distri buidor local de Crown). Para obtener Servicio,
Ver sandkarton aufgeklebt ist. Senden Sie das
simplemente lleve o envíe el equipo al Centro de
Formular keinesfalls separat ein.
Servicio Autorizado, y presente la nota de venta
como prueba de su compra.
7.1 Internationaler Service
Lassen Sie Wartungsarbeiten von einer authorisi-
El Centro de Servicio se hará cargo de la reparación
erten Fachwerkstatt ausführen. (Fragen Sie Ihren
y la documentación correspondiente.
zuständigen Crown/Amcron-Vertrieb nach einer
Adressenliste authorisierter Werkstätten.) Legen Sie
Recuerde enviar su equipo en su empaque de fábrica
mit dem defekten Gerät Ihre Originalrechnung als
original.
Kaufbeleg vor, und die Fachwerkstatt erledigt das
Übrige.
Denken Sie daran, Ihr Gerät in der Originalverpack-
ung zu transportieren.
Operation Manual Mode d'emploi Bedienungsanleitung
CDi Series Power Amplifiers
7 Service
(continued)
Crown amplifiers are quality units that rarely require
ser vicing. Before returning your unit for service, please
con tact Crown Technical Support to verify the need for
servicing.
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is one
reason why each unit bears the following label:
CAUTION: To prevent electric shock, do not
remove covers. No user serviceable parts inside.
Refer servicing to a qualified technician.
Complete the Crown Audio Factory Service Information
form, in the back of this manual, when returning a Crown
product to the factory or authorized service center. The
form must be included with your product inside the box or
in a packing slip envelope securely attached to the outside
of the shipping carton. Do not send this form separately.
*Warranty is only valid within the United States of
America. For information on Warranty outside of the
U.S.A, please contact your local distributor.
7.1 International and Canada Service
Service may be obtained from an authorized service
cen ter. (Contact your local Crown/Amcron representative
or our office for a list of authorized service centers.) To
obtain service, simply present the bill of sale as proof of
purchase along with the defective unit to an authorized
service center. They will handle the necessary paperwork
and repair.
Remember to transport your unit in the original factory
pack.
7.2 US Service
Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy of
the bill of sale as your proof of purchase.
7.2.1 Service at a US Service Center
This method usually saves the most time and effort.
Sim ply present your bill of sale along with the defective
unit to an authorized service center to obtain service. They
will handle the necessary paperwork and repair.
Remem ber to transport the unit in the original factory
Manual de Operación Operation Manual Mode d'emploi
Leistungsendstufen Amplificadores de potencia
Amplificateurs de puissance
5. Record the SRA number for future reference. The
pack. A list of authorized service centers in your area can
be obtained from Crown Factory Service, or online from SRA number can be used to check the repair status.
http://www.crownaudio.com/support/servcent.htm.
7.2.4 Packing Instructions
7.2.2 Factory Service
Important: These instructions must be followed. If they
Crown accepts no responsibility for non-serviceable are not followed, Crown Audio, Inc. assumes no
product that is sent to us for factory repair. It is the owner's respon sibility for damaged goods and/or accessories that
responsibility to ensure that their product is ser viceable are sent with your unit.
prior to sending it to the factory. Serviceable product list
is available at
1. Fill out and include the Crown Audio Factory Ser vice
http://crownweb.crownintl.com/crownrma/.
Information sheet in the back of this manual.
For more information, please contact us direct.
2. Do not ship any accessories (manuals, cords,
A Service Return Authorization (SRA) is required for
hard ware, etc.) with your unit. These items are not
product being sent to the factory for repair. An SRA can be
needed to service your product. We will not be
completed online at www.crownaudio.com/support/
responsibility for these items.
factserv.htm. If you do not have access to the web, please
3. When shipping your Crown product, it is important
call Crown's Customer Service at 574.294.8200 or
that it has adequate protection. We recommend you
800.342.6939 extension 8205.
use the original pack material when returning the
For warranty service, we will pay for ground shipping
product for repair. If you do not have the original box,
both ways in the United States. Contact Crown Customer
please call Crown at 800.342.6939 or 574.294.8210
Service to obtain prepaid shipping labels prior to send ing
and order new pack material. See instructions for
the unit. Or, if you prefer, you may prepay the cost of
"foam-in-place" shipping pack. (Do not ship your
shipping, and Crown will reimburse you. Send copies of
unit in a wood or metal cabinet.)
the shipping receipts to Crown to receive reimbursement.
4. If you provide your own shipping pack, the mini mum
Your repaired unit will be returned via UPS ground.
recommended requirements for materials are as
Please contact us if other arrangements are required.
follows:
7.2.3 Factory Service Shipping Instruc­
a. 275 P.S.I. burst test, Double-Wall carton that allows
tions:
for 2-inch solid Styrofoam on all six sides of unit or 3
1. Service Return Authorization (SRA) is required for
inches of plastic bubble wrap on all six sides of unit.
product being sent to the factory for service. Please
b. Securely seal the package with an adequate carton
complete the SRA by going to
sealing tape.
www.crownaudio.com/support/factserv.htm. If you
do not have access to our website, call
c. Do not use light boxes or "peanuts". Damage caused
1.800.342.6939, extension 8205 and we'll create the
by poor packaging will not be covered under
SRA for you.
war ranty.
2. See packing instructions that follow.
Using your 'foam-in-place' shipping pack
3. Ship product to:
Note: The foam-in-place packing is molded so that there
CROWN AUDIO FACTORY SERVICE
is only one correct position for your product.
1718 W MISHAWKA RD.
ELKHART, IN 46517
1. Open carton and lift center cushion leaving both end-
cushions in place.
4. Use a bold black marker and write the SRA number
on three sides of the box.
Bedienungsanleitung Manual de Operación
2. Carefully place your product with the product's front
panel facing the same direction as arrows indicate.
3. Reset center cushion down over top of product's
chassis. The foam-in-place packing was molded to
accommodate different chassis depth sizes. If your
product's chassis does not completely fill the foam-
in-place cavity, you may use a soft but solid packing
material (such as paper or bubble wrap) behind the
chassis.
4. Enclose the completed Crown Audio Factory Service
Information form (or securely attach it to the outside
of carton) and re-seal the shipping pack with a sturdy
carton sealing tape.
7.2.5 Estimate Approval
Approval of estimate must be given within 30 days after
being notified by Crown Audio Inc. Units still in the
pos session of Crown after 30 days of the estimate will
become the property of Crown Audio Inc.
7.2.6 Payment of Non­Warranty Repairs
Payment on out-of-waranty repairs must be received
within 30 days of the repair date. Units unclaimed after 30
days become the property of Crown Audio Inc.
If you have any questions, please contact Crown Factory
Service.
Crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone:
574.294.8200
800.342.6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
574.294.8301 (Technical Support)
574.294.8124 (Factory Service)
Internet:
http://www.crownaudio.com
page 35