Customer Service & Product Warranty - Australia And New Zealand - Gigaset A400 User Manual

Customer service & product warranty – Australia and New Zealand
IMPORTANT
Please retain your sales receipt as proof of the date of purchase.
Customer Service
If you require assistance in operating this product please contact us
AUS: 1300 780 878 or by e-mail at the Customer Care section of our website at www.gigaset.com/au
NZ: 0800 780 878 or by e-mail at the Customer Care section of our website at www.gigaset.com/au
If you are trying to access a Network Service and require assistance specifically related to the network service or
would like to subscribe to the service, contact your service provider.
Product Warranty
Subject to the conditions below, this product, excluding battery and accessory devices, is guaranteed against any
defect in materials or workmanship under conditions of normal use for a period of 12 months from date of pur-
chase.
The benefits conferred by this warranty are in addition to other warranties and remedies that are implied under
the Australian Trade Practices Act and similar Country, State and Territory laws (Statutory Rights).
Subject to your Statutory Rights, the goods will not be eligible for service under this warranty if:
1 Proof of purchase cannot be provided;
2 The defect was caused by an accident, misuse, abuse, improper installation or operation, vermin infestation,
lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person
not authorised by Gigaset; or
3 The product has been damaged by lightning or a mains power surge.
4 The Phone was not imported into Australia by Gigaset Communications GmbH.
To obtain service during the terms of this warranty call the Information Line on
AUS: 1300 780 878 or by e-mail at the Customer Care section of our website at www.gigaset.com/au
NZ: 0800 780 878
If it is necessary to have the product serviced, the Customer Service Representative will inform you of the product
return process.
Please ensure that:
1 You provide proof of purchase;
2 Your product is suitably packaged; and
3 You have included all components from the original purchase.
Subject to your Statutory Rights:
1 Any claim under this warranty is limited to the cost of repair or replacement of the product; and
2 If the goods are found to be in sound working order by the authorised service centre, you may be charged a
fee for service and for any other direct costs associated with having the product delivered for service.
Replacement or repair services are only offered for products purchased in Australia and New Zealand that bear
Gigaset Communications GmbH local registered N Number and Telepermit markings.
Please have your proof of purchase ready when calling.
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