AT&T Partner II Installation And Use Manual page 135

Possible Cause
Problem
3. Trouble 1. Someone changed
Making
your Outgoing Call
Outside and Restriction.
Inside Calls
Trouble could be:
2. Local phone
company is not
You hear a dial
accurately
tone, but it con-
receiving the
tinues as you try
dialing signals.
to dial.
You hear a dial
tone and it cuts
off when you dial,
3. Local phone
but the line does
company Centrex
not ring.
line is faulty.
You hear nothing.
4. Using Recall
Recall Timer
Feature Has Duration is set too
No Effect short.
5. Using Recall Recall Timer
Feature Duration is set too
Disconnects long.
Call
6. Calls are An optional device,
Answered
such as a fax
Automatically
machine, answering
machine, or modem
answers when it
A call rings once
should not.
on a line, and the
line button light
shows red steady
as though it was
answered.
*
In the U.S., help is available 24 hours a day at 1 800 628-2888. In Canada, call your local AT&T authorized dealer.
C-4 Maintenance and Customer Support
Do This
Find out: were you
able to make a call
without any trouble
before?
Isolate the problem.
Use the telephone to
make calls on different
lines. Then, make
calls on each line
using different phones.
One at a time, unplug
each outside line from
the 206 or 400 module
inside the controller.
Plug each line into a
standard telephone
and try to make a call.
Increase the Recall
Timer Duration (#107)
by 100 milliseconds.
See page 5-10.
Decrease the Recall
Timer Duration (#107)
by 100 milliseconds.
See page 5-10.
Make sure the device
is set to answer
correctly. If the device
answers before it
should, adjust it to
answer on a later ring.
Either set the device
itself to answer on a
later ring (when Line
Ringing for the
device's line is set to
"immediate ring") or
set Line Ringing to
"delayed ring." If the
device should not
answer calls, turn its
auto-answer feature
off. Refer to the
device's manual for
instructions on turning
the device's auto-
answer feature off.
Then...
If...
You were able to call Go to Possible Cause 2.
on the phone before
and no one changed
your Outgoing Call
Restriction,
Follow the procedure for
You cannot make
Problem 16 on page
calls from one phone
on all lines, C-8.
Go to Possible Cause 3.
You cannot make
calls using different
phones,
The trouble appears Try connecting another
on the standard line cord; if the trouble
phone, persists, report the
problem to your Centrex
provider.
The trouble does not The trouble is with your
appear on the controller. Call the
standard phone, AT&T Helpline*.
The Recall feature The problem is solved.
works,
The Recall feature Continue increasing the
Recall Timer Duration
still disconnects
calls, (#107) by increments of
100 milliseconds until
the problem is solved.
The problem is solved,
The Recall feature
works,
The Recall feature Continue decreasing
still disconnects the Recall Timer
calls, Duration (#107) by
increments of 100
milliseconds until the
problem is solved.
The optional device Reset the device. If the
was set improperly, problem remains, call
the AT&T Helpline*.
If the problem remains,
The optional device
was set properly, call the AT&T Helpline*.