Page 1 518-455-317 October 1993 ® PARTNER Communications System Release 3.1 Programming and Use AT&T—Proprietary This book contains proprietary information of AT&T and is not to be disclosed or used except in accordance with applicable agreements.
Page 2 AT&T 518-455-317 Copyright © 1993 AT&T Issue 1 All Rights Reserved October 1993 Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Interference Notice This equipment has been tested and found to comply with the limits of a Class A digital device, pursuant to Part 15 of FCC rules.
Page 3: Table Of Contents
Contents About This Guide Overview 1-ii Important Safety Instructions Features and Capabilities System Components Auxiliary Equipment Programming Overview Hardware Considerations Initial System Setup Changing Settings after Installation Changing Settings to Support PBX or Centrex Services System Programming Options Using System Programming 2-12 Telephone Programming Options 2-15...
Page 4 Contents Using Auxiliary Equipment Overview Answering Machines Call Reporting Devices (SMDR) 4-11 Credit Card Scanners 4-12 Fax Machines 4-19 Modems 4-21 Night Service with Auxiliary Equipment 4-23 PARTNER Attendant 4-24 Voice Messaging Systems Feature Reference Troubleshooting When You Need Help Power Failure Operation Problems with System Phones Problems with Standard Phones...
Page 5 Contents FCC Information Speed Dial Form Glossary GL-1 Index IN-1 Programming Quick References Inside back cover...
Page 6: About This Guide
About This Guide Purpose This guide is intended for the system manager. It explains what the PARTNER® II Communications System can do, provides instructions for programming and using the system, and tells you how to get the most out of its many features and capabilities.
Page 7 Using Auxiliay Equipment. The system supports a wide variety of auxiliary equipment, including fax machines, modems, voice messaging systems, and call reporting devices. Chapter 4 provides advice on setting up these devices to work effectively with the system. Daily Operation. Depending on how your system is set up, you may need to oversee some of the system’s daily operations.
Page 8: Overview
Overview Contents 1-ii Important Safety Instructions Features and Capabilities System Components Control Unit System Modules System Capacity Telephones System Telephones Intercom Autodialers Standard Telephones Auxiliary Equipment Requirements Connecting Standard Devices...
Page 9: Save These Instructions
Important Safety Instructions WARNING: The following list provides basic safety precautions that should always be followed when using your telephone equipment: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners.
Page 10: Features And Capabilities
Overview Features and Capabilities The following list provides an overview of the system’s features: Full line of system phones, providing access to multiple lines from a single phone at each extension. Programmable buttons on system phones, providing one-touch access to system features simply by pressing the button.
Page 11: System Components
Flexible dialing restrictions and permissions so you can control telephone activity and phone bills. Special hospitality features that let Bed and Breakfast proprietors, for example, regulate phone use in guest rooms and schedule wake up calls for guests. Easy-to-use programming procedures, making it simple for you to manage your system and telephones.
Page 12: Control Unit
CONTROL UNIT Expansion Primary Carrier Carrier Main Circuit Main Circuit Breaker Breaker 206 Modules Modules Expansion Primary Processor Processor Module Module Grounding Screw Outside Line Outside Line Jacks Jacks Power Indicators (LEDs) PAGE Jack SMDR Jack Extension Jacks (206 modules only) MUSIC ON HOLD Volume Adjustment Screw Expansion...
Page 13: System Capacity
System Modules The following system modules can be installed in your system: Primary Processor Module provides the software intelligence that controls the system’s features. It has jacks for a music-on-hold audio source, a loudspeaker paging system, and a call reporting (SMDR) device, such as a printer.
Page 14 Telephones System Telephones This guide refers to AT&T telephones specifically designed to work with the system as system phones. These include the MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, and MLC-6 telephones. System phones have several buttons in common: volume control buttons, and the [ ], [ ], [...
Page 15: Intercom Autodialers
Intercom Autodialers The system phones at extensions 10 and 11 each support up to two MLS-CA24 Call Assistant™ Intercom Autodialers, which provide Auto Dial buttons for all of the extensions in your system (up to 48). Users can program the Auto Dial buttons for either intercom ringing, voice signaling, or manual signaling.
Page 16: Auxiliary Equipment
Auxiliary Equipment You can connect many types of telecommunications devices to your system without expensive adapters or additional phone lines. Many industy-standard, single-line devices will work with the system regardless of the manufacturer: Touch-tone, rotary, and cordless telephones (such as those you might have in your home) Fax machines Answering machines...
Page 17: Programming
Programming Contents Overview Hardware Considerations Initial System Setup Setting the System Clock Assigning Lines Customizing Extensions Copy Settings Changing Settings after Installation Changing the System Clock Adding New Lines Adding New Extensions Swapping Extensions Changing Settings to Support PBX or Centrex Services Recall Setting Dialing Restrictions...
Page 18: Using Telephones
Contents Using System Programming 2-12 The Programming Overlays 2-12 Programming Mode 2-14 Changing Programming Types 2-14 Telephone Programming Options 2-15 Automatic Line Selection 2-15 Extension Name Display 2-15 Line Ringing 2-15 Personal Speed Dialing 2-15 Programming Telephone Buttons 2-15 Programming a Receptionist’s Extension 2-16 Call Handling Options 2-16...
Page 19: Overview
Programming Overview After the system hardware is installed, you can customize the system and individual telephones. This chapter explains how to use programming to accomplish that. There are two types of programming: System Programming allows you to customize the system to meet the needs of your business.
Page 20: Hardware Considerations
Hardware Considerations Programming procedures use line and extension numbers. The line number represents the line jack on a 206 or 400 module to which the outside line is connected. Similarly, the extension number represents the extension jack on a 206 module to which the system phone or standard device is connected. For each 206 module, the system assigns two lines and six extensions;...
Page 21: Initial System Setup
Initial System Setup After the control unit is installed, you set up the system using a combination of system and telephone programming procedures. In this guide, System Programming procedures are identified by a code (# and three digits); Telephone Programming procedures are identified by the feature name only. Use the System Planner as a guide when programming.
Page 22: Customizing Extensions
Customizing Extensions In addition to line assignments, the following procedures can be used to customize an extension: Display Language (#303) to specify the language (English, French, or Spanish) for messages that appear on a system display phone. Automatic Extension Privacy (#304) to prevent other extensions with the same line from joining a call at the extension.
Page 23: Changing Settings After Installation
Changing Settings after Installation As your business grows or changes, you will probably need to change the way your system was originally programmed. This section provides some examples and lists the procedures you would use to change settings after installation. For specific details on a procedure, refer to the procedure name in Chapter 5.
Page 24: Changing Settings To Support Pbx Or Centrex Services
Changing Settings to Support PBX or Centrex Services This section applies only if you use PBX or Centrex services with your system. If it does not apply, go to the next section, “System Programming Options.” PBX services are provided by a private telephone switch. Centrex services are provided by your local telephone company from a Central Office (CO) outside your premises.
Page 25: System Programming Options
System Programming Options This section discusses programming options that involve multiple procedures (such as dialing restrictions and auxiliary equipment settings), as well as features that can be used throughout your system (such as Speed Dialing). You can use a combination of programming procedures to set up your system to operate most efficiently, taking into account your company’s telephone service, personnel, and equipment, as well as the special needs of particular departments.
Page 26: Controlling Calls On Outside Lines
Controlling Calls on Outside Lines When an extension is allowed access to an outside line, you can use the following procedures to control calling: Outgoing Call Restriction (#401) defines the type of calls (inside only, local only, or inside, local, and long-distance) that users can make from all lines available on an extension.
Page 27 Summary Tables 2-1 and 2-2 summarize the available dialing restrictions and permissions, showing how they can be combined in a variety of ways to customize an extension’s dialing privileges. Table 2-1. Settings that Restrict an Extension’s Access to a Specific Line Setting for Setting for Type of Restictions or...
Page 28: Setting Up Groups Of Extensions
Setting Up Groups of Extensions You can set up four types of extension groups: Pickup Group Extensions (#501) assigns extensions to one of four Pickup Groups. A Pickup Group lets any user in the system answer calls for any extension in that group. Calling Group Extensions (#502) assigns extensions to one of four Calling Groups.
Page 29: Hospitality Features
SMDR Record Type (#608) specifies the type of calls that you want to record for call reporting—either all calls or outgoing calls only. Account Code Entry lets users specify account codes for outside telephone calls; if used, the account codes are included on the call report. SMDR Top of Page (#609) notifies the system that the printer has been aligned to the top of a new page.
Page 30: Using System Programming
Using System Programming System Programming changes settings for the system as a whole, or for individual lines or extensions. You can use System Programming to set up dialing restrictions, define groups, or set up auxiliary equipment. Refer to the filled-out System Planner when you are changing system settings, and be sure that any changes in programming are recorded there.
Page 31 MLS-34D MLS-18D/MLS-12D Figure 2-3. Programming Overlays Programming 2-13...
Page 32: Programming Mode
Programming Mode Place the Programming Overlay over the dial pad of the system display phone at extension 10 or 11—see “The Programming Overlays” earlier in this chapter for more information. To enter programming mode, press [ ]. The display reads: Feature PROGRAM EXT 10 If you are programming from extension 11, “11”...
Page 33: Telephone Programming Options
Telephone Programming Options System telephones are ready to use when they are installed, but they can be customized to meet the needs of your business and individual users. This customization is accomplished through Telephone Programming. Automatic Line Selection When a user lifts the telephone’s handset or presses [ ], the system chooses Spkr an idle line automatically.
Page 34: Call Handling Options
Programming a Receptionist’s Extension Call Handling Options If you set up a centralized telephone answering position at extension 10, use the following settings to customize it: Immediate Call Answering. If the receptionist should answer all calls, use Line Assignment (#301) to assign all lines to extension 10. Set Line Ringing for all lines at extension 10 to Immediate Ring;...
Page 35: Button Programming
Button Programming The MLS-34D phone shown in Figure 2-4 illustrates the following programmed buttons in addition to some other system features: Extension Numbers. Auto Dial buttons are programmed for extensions 11 through 28, starting with the top left button shown in Figure 2-4. The receptionist can use these buttons to dial or transfer calls to the extensions with one touch.
Page 36: Using Telephone Programming
Alternatively, the receptionist can use an MLS-CA24 Intercom Autodialer for the extensions the receptionist disk most frequently. This leaves buttons on the phone free for more features and phone numbers. Using Telephone Programming There are two ways to program a telephone: Centralized Telephone Programming from extension 10 or 11 (see below) and Extension Programming from a user’s own extension (see page 2-21).
Page 37 MLS-34D Phone Line/ Programmable Buttons Any unused line button is programmable MLS-18D Phone Line/ Programmable Buttons Any unused line button is programmable MLS-12D/MLS-12 Phone (display on MLS-12D only) Programmable Buttons (without lights) Line/ Programmable Buttons Any unused line button is programmable MLS-6 Phone Line/...
Page 38 To program a phone from extension 10 or 11, use the following procedure: Place the Programming Overlay over the dial pad of the system display phone at extension 10 or 11—see “The Programming Overlays” earlier in this chapter for more information. To start programming: Press [ ].
Page 39: Changing Programming Type
To change the settings for another extension, press [ ], then Central Tel Program dial the new extension number. To exit programming mode, you can press [ ] or lift the handset Feature off-hook, then place it back in the cradle. Changing Programming Type When you are in programming mode, you can move between System programming and Centralized Telephone Programming.
Page 40: Learning About Telephones
Learning About Telephones Contents System Telephones Buttons and Indicators Lights Ringing Patterns Dial Tones Using the Handset, Speaker, and Microphone Hands-Free Answer on Intercom (HFAI) Voice Interrupt on Busy Calls Speakerphone Performance Tips Standard Telephones Ringing Patterns Dial Tones Using the Switchhook Limitations 3-10 Feature Phones...
Page 41: Learning About Telephones
Learning About Telephones This chapter explains how system and standard phones work with the system, as well as combination extensions where more than one phone or standard device is installed. System phones are described first, followed by standard phones on page 3-7 and combination extensions on page 3-10. In addition, call handling features are listed on page 3-11.
Page 42: Buttons And Indicators
Buttons and Indicators MLS-34D Display Line/Programmable Buttons (32 with lights) Intercom Buttons MLS-18D Display (not on MLS-12) MLS-12D/MLS-12 Programmable Buttons (6 without lights) Line/Programmable Buttons Intercom Buttons The following buttons and indicators appear on system phones: Display. (MLS-34D, MLS-18D, and MLS-12D only) Shows date, day, and time when phone is idle, number dialed when placing a call, extension number (and name if programmed) calling you or transferring a call to you, and duration while a call is in progress.
Page 43 MLS-6 Line/Programmable Buttons (4) Intercom Buttons (2) MLC-6 (Handset) MLC-6 (Base) Earpiece Volume Control Switch Line/Programmable Handset Buttons (4) Display Intercom Buttons (2) Spkr (all models except the MLC-6). Press to turn on and off speaker and microphone (if available), so you can dial and have a conversation without lifting the handset.
Page 44: Lights
Lights Each line button has a green light and a red light. The meaning of these lights varies, depending on whether a button is used to access an outside line, is programmed with a system feature, or is programmed for Auto Dialing an extension number (intercom Auto Dial button).
Page 45: Ringing Patterns
Ringing Patterns System phones have these ringing patterns: An outside call will ring . . . ring . . . ring. An intercom call will ring BEEP . . . ring BEEP. . . ring BEEP. If you have a system display phone, the caller’s extension number (and name if programmed) will show on the display.
Page 46: Hands-Free Answer On Intercom (Hfai)
If you prefer to dial and conduct calls without lifting the handset, you can use the speaker and the microphone instead. Use these techniques to make calls with the speaker and the microphone (if you have one): To make a call without lifting the handset, press [ ] to get dial tone;...
Page 47: Standard Telephones
Voice Interrupt On Busy Calls A voice interrupt on busy call is a special intercom call that lets you interrupt and speak to another user who is busy on a call and who has the Voice Interrupt On Busy feature (#312) activated for that user’s phone. When you use Voice Interrupt on Busy to interrupt another user on a call, the interrupted user hears two beeps before hearing your voice.
Page 48: Ringing Patterns
Standard phones can do many of the things that system phones can do, and you can save money by using them in certain situations when a system phone is not needed. Follow these guidelines when using standard phones: Use standard phones as power failure backups. In the event of a power failure, standard phones at extensions 10, 16, 22, 28, 34, 40, 46, and 52 connect to lines 1, 3, 5, 7, 9, 11, 13, and 15, respectively, for continued operation;...
Page 49: Dial Tones
Dial Tones Standard phones have two different dial tones: Outside dial tone is generated by your local telephone company to indicate that you are connected with an outside line. lntercom dial tone is generated by the system to indicate that you are connected with an inside line.
Page 50: Combination Extensions
Users cannot access the following system features: Account Code Entry, Background Music, Caller ID Name Display, Caller ID Inspect, Do Not Disturb, Exclusive Hold, Manual Signaling, Privacy, Save Number Redial, VMS Cover, Voice Interrupt On Busy, Voice Interrupt On Busy Talk-Back or Voice Mailbox Transfer. Do not use Forced Account Code Entry with a standard phone, because the phone will not be able to get dial tone and make calls.
Page 51: Using Telephones
A second call can ring at the system phone while the standard phone is busy, but do not use the system phone to answer the second call until the standard phone is idle or the first call will be disconnected. If you make a voice-signaled intercom call to a combination extension with a system phone, only the system phone signals.
Page 52: Dial-Code Features
Conference Calls (making a conference call) Joining Calls Dial-Code Features Dial-code features are features that you access by dialing a feature code at the telephone keypad. From a system phone, you can dial [ ] or [ Feature Intercom followed by the two-digit code (or press a programmed Auto Dial button); from a standard phone, you typically dial [ ] followed by the two-digit code when you have intercom dial tone.
Page 53 Using Auxiliary Equipment Contents Overview If a Device Has Trouble Answering Machines Single Answering Machine Multiple Answering Machines Personal Answering Machine Call Reporting Devices (SMDR) Programming Call Reports 4-10 Considerations 4-10 Output Format 4-10 Serial Printers 4-10 Call Accounting Devices 4-11 Credit Card Scanners 4-12...
Page 54 Contents 4-21 Night Service with Auxiliary Equipment 4-23 PARTNER Attendant 4-23 Backup for Receptionist 4-24 Voice Messaging Systems 4-24 Delayed Call Handling 4-ii...
Page 55: Using Auxiliary Equipment 4-I
Using Auxiliary Equipment Overview There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents some common setups. (It does not cover how to physically connect the equipment, or how to program the features.
Page 56 In addition, you can connect the following devices to your system: Doorphones allow visitors to signal extensions by pressing a button on the doorphone; the person who answers a doorphone call can then speak with the visitor at the doorphone. A doorphone is especially useful for providing access to offices or departments after hours.
Page 57: If A Device Has Trouble
Specialty Handsets are designed for those individuals who need greater functionality than that provided by the handsets on system phones and standard phones. For example, an ampiified handset is available for certain system phones for hard-of-hearing users. In-Range Out-of-Building (IROB) protectors are required to prevent electrical surges from damaging your system when phones are installed in another building, but on the same continuous property.
Page 58: Answering Machines
Answering Machines You can use an answering machine to answer calls at night when no one is around, or during business hours when no one can get to the phone. If you have an AT&T answering machine with the Call Intercept feature, you can pick up a call that has been answered by the answering machine by joining the call from any system phone.
Page 59: Single Answering Machine
Single Answering Machine The single answering machine setup (Figure 4-1) serves the entire system. The answering machine is connected to its own extension, and can cover all the lines in the system, or as many lines as you assign to it. You can install an answering machine on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions”...
Page 60: Multiple Answering Machines
Multiple Answering Machines If a single answering machine cannot handle all your calls, you can set up two or more machines at different extensions (Figure 4-2) so that a call does not go unanswered. If one answering machine is busy, a second call will be answered by the second machine.
Page 61: Personal Answering Machine
Personal Answering Machine A personal answering machine is used to answer all the calls that ring at a certain extension (Figure 4-3). It is useful for the following situations: When you do not want to dedicate an extension to an answering machine When the extension receives a lot of intercom calls When outside calls come through a receptionist and are transferred to the extension...
Page 62: Call Reporting Devices (Smdr)
Call Reporting Devices (SMDR) SMDR (Station Message Detail Recording) is a call reporting feature that provides records of call activity. Call reporting information provides you with the ability to: Detect any unauthorized calls Bill clients or projects Bill back by departments Reduce telephone costs by identifying the need to change telecommunications services (like adding a WATS line for calls to a particular area code)
Page 63: Call Reports
Call Reports A call report a page of information that begins with a header. The header includes field names that describe the information in each call record. The call record is a line of information that includes the fields shown in Figure 4-4. LINE STN.
Page 64: Output Format
Account Code. This is the account code (up to 16 digits) assigned to the call. This code is typically used for charging calls to a specific project or department. Considerations The System Date (#101) and System Time (#103) must be set correctly to ensure accurate call reports.
Page 65: Credit Card Scanners
Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system (as shown in Figure 4-5). You can install a credit card scanner on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions”...
Page 66: Fax Machines
Fax Machines This section suggests several ways you can set up fax machines to work with your system. It includes instructions for programming and using a Fax Management button on a system phone (in order to monitor the status of a fax machine and transfer calls to it with a single touch), transferring calls to the fax machine extension, and using an AT&T fax machine’s Notify feature.
Page 67: Transferring A Call To The Fax Machine
Transferring a Call to the Fax Machine There are two situations in which you would want to transfer a call to your fax machine: You answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence—beep ..beep ..beep). If you hear this, you should transfer the call immediately to the fax machine extension.
Page 68: Setting Up Fax Machines
For all of these examples, program the fax machine extension’s Automatic Line Selection to select intercom first, followed by whatever outside lines you want to assign to it. (If you set the fax extension to select intercom first and the machine has an auto dial feature, program a 9 and a few pauses before each Auto Dial number.
Page 69 Single Fax Machine The single fax machine setup (shown in Figure 4-6) is good for moderate traffic. The fax machine has its own line (Line A), the number of which is published as the fax number. (The fax line can be used by other phones when all other lines are busy.) The fax machine is connected to its own extension (extension X).
Page 70: Fax Line Saver
Fax Line Saver If you do not use your fax machine enough to justify paying for its own outside line, you can put the machine on its own extension. With this setup, you must transfer calls to it manually. If you have programmed a Fax Management button, you can transfer a call to the fax machine with a single touch, as well as monitor the status of the fax machine (see “Fax Management Feature”...
Page 71 Send and Receive Fax Machines If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives. For example, in Figure 4-8, fax 1 is the send machine, fax 2 is the receive machine. Line A is the fax line, the number of which is published as the fax number.
Page 72 To Program Fax 2 (Receive—Ext. Y) If the fax machine has the Notify feature, set it to select intercom first. If the fax machine does not have the Notify feature and you want it to be able to dial out when fax 1 is unavailable, set Automatic Line Selection for extension Y to select outside lines first (line A selected last).
Page 73: Modems
Modems There are several ways to use modems with your system, as described below. NOTE: Modems can connect directly to an extension jack without an adapter. However, if you connect a high-speed modem through the control unit, you may experience some degradation of efficiency and throughput, depending on the quality of the outside lines connected to the system.
Page 74: Send And Receive Modem
Send and Receive Modem If you need to place and receive calls with the modem, use the setup shown in Figure 4-10. This setup makes line A the primary modem line, but keeps the line available for users at other extensions when all other lines are busy. Modem Line A Lines...
Page 75: Night Service With Auxiliary Equipment
Night Service with Auxiliary Equipment You can set up modems, fax machines, and answering machines to receive calls automatically after hours. When Night Service is on, calls ring immediately at the appropriate extensions, so that no human intervention is required to transfer calls to the fax, modem, or answering machine.
Page 76 NOTE: If answering machines are connected to Night Service extensions, you can join a call that was already answered by an answering machine from any system phone. If you have an AT&T answering machine with the Call Intercept feature, the answering machine drops off the call when you join it. To Program Set Line Ringing for line A at extension X and for line B at extension Y to No Ring.
Page 77: Partner Attendant
PARTNER Attendant The PARTNER Attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group (based on the digits the caller dials after listening to a list of choices in a recorded greeting). For example, the PARTNER Attendant could answer calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and so on.
Page 78: Voice Messaging Systems
Voice Messaging Systems Two voice messaging systems are compatible with your system. You can install one or the other, depending on your business needs: The PARTNER MAIL Voice Messaging System is an auxiliary device that connects to the system through extension jacks. It is available in a 2-port or 4-port configuration, providing service for up to 20 or 40 subscribers, respectively.
Page 79 PARTNER MAIL System Ext. Z1 Lines Ext. Z2 CONTROL Ext. X (not automatically UNIT covored by the Ext. Y PARTNER MAIL System) Ext.10 Receptionist’s Desk Figure 4-13. Delayed Call Handling To Use Follow the instructions packaged with the PARTNER MAIL system to install it. During the day, the PARTNER MAIL system uses delayed call handling;...
Page 80 Feature Reference Contents Overview AA Extensions (#607) Abbreviated Ringing (#305) Account Code Entry (F12) Allowed List Assignments (#408) Allowed Phone Number Lists (#407) 5-10 Answering Calls 5-12 Auto Dialing 5-14 Automatic Extension Privacy (#304) 5-15 Automatic Line Selection 5-17 Automatic System Answer Button (#111) 5-19 Automatic System Answer Delay (#110) 5-20...
Page 81 Contents 5-40 Dial Mode (#201) 5-41 Direct Extension Dial Button (#113) 5-43 Direct Extension Dial Delay (#112) 5-44 Direct Extension Dial Lines (#205) 5-46 Direct Extension Dial Record/Playback (I892) Direct Line Pickup—Active Line (I68LL) 5-48 5-50 Direct Line Pickup—Idle Line (I8LL) 5-51 Disallowed List Assignments (#405) 5-52...
Page 82 Contents Line Assignment (#301) 5-96 Line Ringing 5-98 Loudspeaker Paging (I70) 5-100 Making Calls 5-102 Manual Signaling (F13XX or F13*XX) 5-106 Message Light Off (F10XX) 5-108 Message Light On (F09XX) 5-110 Music On Hold (#602) 5-112 Night Service Button (#503) 5-114 Night Service Group Extensions (#504) 5-116...
Page 83 Contents 5-150 Transfer Return Rings (#105) 5-151 VMS Cover (F15) 5-153 VMS Hunt Delay (#506) 5-154 VMS Hunt Schedule (#507) 5-155 Voice Interrupt On Busy (#312) 5-157 Voice Interrupt On Busy Talk-Back (F18) 5-158 Voice Mailbox Transfer (F14) 5-159 Wake Up Service Button (#115) 5-iv...
Page 84: Feature Reference
Feature Reference Overview This chapter provides reference information for programming and using system features. Features are listed in alphabetical order. System Programming procedures include the procedure code (# and three-digit number) in the heading; dial-code features include the feature code (F for [ ] or I for Feature ], plus a two-digit code).
Page 85 AA Extensions (#607) Description This System Programming procedure lets you identify extensions where PARTNER Attendants are connected to the system. Doing so lets the system notify users with display phones when they are receiving a call that has been transferred from the PARTNER Attendant. (This procedure applies only to PARTNER Attendants—do not use it with the Automated Attendant Service of a voice messaging system.) Related Features...
Page 86 Abbreviated Ringing (#305) Description This System Programming procedure turns Abbreviated Ringing on or off at a specific extension. When a user is on a call and Abbreviated Ringing is on, any incoming calls ring only once. The green light next to the line button flashes until the call is answered or the caller hangs up (or for a transferred call, until it returns to the transfer return extension).
Page 87: Account Code Entry (F)
Account Code Entry (F12) Description This feature lets a user with a system phone enter an account code (up to 16 digits) for an outside call (incoming or outgoing). An account code is typically used to identify a department, project, or client for charge-back or tracking purposes.
Page 88 If a Forced Account Code List exists, you can check to see if an account code is valid when entering or changing an account code by pressing ] after entering the account code. If the account code is not Feature valid, you will hear denial tone.
Page 89 To enter or change a forced account code: From a system phone, if a password is programmed for the system, you must enter it before lifting the handset. (See System Password (#403) for more information.) Lift the handset or press [ Spkr Press the programmed Account Code Entry button or press [ Feature...
Page 90 Allowed List Assignments (#408) Description This System Programming procedure lets you assign up to four Allowed Phone Number Lists to specified extensions. Related Features You must use Allowed Phone Number Lists (#407) to create up to four lists of allowed telephone numbers before you use this procedure. Valid Entries 1 = Assigned to extension 2 = Not Assigned to extension...
Page 91 Allowed Phone Number Lists (#407) Description This System Programming procedure specifies telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of calls through Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List.
Page 92 Examples The examples below show how to enter telephone numbers for an Allowed Phone Number List in Step 4 of “Programming.” When an Allowed List is assigned to an extension, users can dial numbers on that list, even if the numbers would otherwise be restricted.
Page 93: Answering Calls
Answering Calls Description This section describes how users can answer calls ringing at their own extensions. Additional features enable users to pick up calls ringing at other extensions—see “Related Features” below. Related Features A user can answer an outside call, an intercom call, or a transferred call that is ringing at a specific extension or at any extension in a group.
Page 94 How to Answer Calls Ringing at Your Extension System Phone You can answer a call on any line that is ringing, or select a specific line if more than one is ringing: When the telephone is ringing, lift the handset. You are connected to the incoming call.
Page 95: Auto Dialing
Auto Dialing Description This Telephone Programming procedure lets users dial outside numbers, extension numbers, feature codes, or account codes with a single touch, by pressing a programmed button. An Auto Dial number can be stored on any programmable button (a button with no line assigned) on a system phone. Related Features To set up a Fax Management button, program the fax extension number on an Auto Dial button with lights.
Page 96 Examples The examples below show some possible entries for an Auto Dial number in Step 4 of “Programming.” Outside Phone Number. Enter the phone number (up to 20 digits) exactly as you would dial it. For example, to program 555-2398, press [ Extension Number.
Page 97 Automatic Extension Privacy (#304) Description This System Programming procedure lets you either allow users to join active calls at an extension or prevent users from joining active calls at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension.
Page 98: Automatic Line Selection
Automatic Line Selection Description This Telephone Programming procedure determines the line a user is connected to after lifting the handset to make a call. When the user picks up the handset, the system looks for lines in the order specified by this procedure and selects the first available line.
Page 99 Examples System Phone With Automatic Line Selection at its factory setting, the system first searches to find an idle outside line in numerical order (starting with the lowest line number). Then, if all outside lines are busy, the system searches for an idle intercom line. This order can be changed, however, to accommodate your business needs.
Page 100 Automatic System Answer Button (#111) This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Automatic System Answer on and off. This feature helps the receptionist answer calls during busy periods. When an outside call rings on a line programmed with Automatic System Answer (ASA), the system answers it after a specified number of rings, plays a short greeting to the caller, and then places the call on hold until the receptionist or another...
Page 101 Programming To assign or unassign an Automatic System Answer button with lights at extension 10: Press [ Feature System Program System Program If you want to assign Automatic System Answer to the first available button on the system phone, press [ ] until the display reads: Next Data ASA Button...
Page 102 Automatic System Answer Delay (#110) This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the system. Related Features Automatic System Answer affects incoming calls only on lines identified using Automatic System Answer Lines (#204). You must program a button on the system display phone at extension 10 to turn Automatic System Answer on and off.
Page 103 Automatic System Answer Lines (#204) This System Programming procedure identifies the lines on which incoming calls should be answered and placed on hold by the Automatic System Answer feature. Related Features You must program an Automatic System Answer button on the system display phone at extension 10 to turn this feature on and off.
Page 104 Programming To identify the lines on which outside calls should be answered by the system: Press [ Feature System Program System Program Enter the two-digit line number (01–24) of the desired line. For example, to specify line 1, enter [ To assign or unassign the line, press [ ] until the appropriate value Next Data...
Page 105 Automatic System Answer Record/Playback (I891) This feature lets you record and play back the message that callers hear when a call is placed on hold with the Automatic System Answer feature. The maximum length of the message for Automatic System Answer is 10 seconds. Related Features Automatic System Answer affects incoming calls only on lines identified using Automatic System Answer Lines (#204).
Page 106 If a message has been previously recorded, the display reads: ASA: 1=Rec 2=Play Press [ ]. The following message displays for 3 seconds: Record at tone After 3 seconds, you will hear a confimation tone and you can begin recording your message. While you are recording, the following message displays: Press # to stop Press [...
Page 107: Automatic Vms Cover (#310)
Automatic VMS Cover (#310) Description This System Programming procedure automatically routes an extension’s unanswered intercom and transferred calls to the Call Answer Service of the voice messaging system after three rings, so callers can leave a message. Related Features To turn VMS Cover on and off, users can program a VMS Cover button with lights.
Page 108: Background Music (F19)
Background Music (F19) Description This feature provides background music through the speaker of an idle system phone (except the MLC-6) for a user’s work area. Background Music plays the recorded material from the Music On Hold audio source. Related Features Background Music is available only if Music On Hold (#602) is active and an audio source is connected to the primary processor module.
Page 109 Using To turn Background Music on: From a system phone (except an MLC-6), press the programmed button or press [ Feature If the system phone is idle, you hear background music. If the Background Music button has lights, the green light turns on. To adjust the volume of Background Music, use the system phone’s volume control buttons while listening to the background music.
Page 110: Call Forwarding/Call Follow-Me (F11,Xx,Xx)
Call Forwarding/Call Follow-Me (F11,XX,XX) Description This feature forwards all intercom, outside, or transferred calls from a user’s extension to another system extension (where XX is an extension number from 10–57). Users can activate this feature from their own extension (Call Forwarding) or from any other extension in the system (Call Follow-Me).
Page 111 Programming To program a Call Forwarding button: Press [ Feature System Program System Program Central Tel Program Enter the number of the extension to be programmed with this feature. Press a programmable button. At this point, you can: Press [ ], or Feature Press [...
Page 112 To remove CalI Forwarding using the programmed button: Press the programmed button. If an originating extension and a destination extension were programmed on the button, Call Forwarding is deactivated (on a button with lights, the green light is off). Skip Steps 2 and 3. If no originating extension was programmed, dial your extension number.
Page 113: Call Pickup (I6Xx)
Call Pickup (I6XX) Description This feature lets users answer any intercom, outside, or transferred call ringing at a specific extension (where XX is an extension number from 10–57). This feature is useful for officemates who agree to answer each other’s calls. Considerations You can program a Call Pickup button on a system phone to pick up a call ringing at another specified extension with one touch.
Page 114: Caller Id
Caller ID Caller ID, also known as Individual Calling Line Identification or ICLID, is available on system display phones on all lines for which you subscribe to Caller ID service. Caller ID information is the caller’s telephone number (or name, if available).
Page 115 Caller ID information is displayed if you Join a call; however, you cannot join a call at any extension that has Privacy activated. Caller ID information is displayed if users pick up calls with Direct Line Pickup—Active Line, Call Pickup, or Group Pickup, but the restrictions stated previously apply.
Page 116: Caller Id Inspect (F17)
Caller ID Inspect (F17) Description This feature allows a user active on a call to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. Users can inspect ringing, active, or held calls. Related Features If you program a Caller ID Name Display button, you can toggle between Caller ID name and Caller ID number while inspecting lines.
Page 117: Caller Id Name Display (F16)
Caller ID Name Display (F16) Description This feature lets users with system display phones toggle the display between Caller ID number and Caller ID name. Caller ID name is an optional feature of the Caller ID service provided by your local telephone company and may not be available in your area (even if Caller ID number is available).
Page 118: Calling Group Extensions (#502)
Calling Group Extensions (#502) Description This System Programming procedure identifies the extensions in a Calling Group—a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group;...
Page 119: Conference Calls
Conference Calls Description This section explains how to set up conference calls using the [ ] button on a Conf system phone or the switchhook on a standard phone. A conference call connects up to five parties (including the conference originator) in a single call. Users can connect both outside and inside parties in a conference call, but the call cannot include more than two outside parties.
Page 120 Using System Phone Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.) You are connected with the first party. Press [ Conf The first party is now on hold. Set up the call to the second party.
Page 121: Conference Drop (F06)
Conference Drop (F06) Description This feature drops the last outside party added to a conference call, without disconnecting the other parties. Related Features For instructions on setting up conference calls on system and standard phones, see Conference Calls. You can use Outside Conference Denial (#109) to disallow conference calls with multiple parties.
Page 122: Copy Settings (#399)
Copy Settings (#399) Description This System Programming procedure copies all of the following settings from one extension to another: #401 Outgoing Call Restriction #301 Line Assignment #405 Disallowed List Assignments #302 Line Access Restriction #408 Allowed List Assignments #303 Display Language #501 Pickup Group Extensions #304 Automatic Extension Privacy #502 Calling Group Extensions...
Page 123: Dial Mode (#201)
Dial Mode (#201) Description This System Programing procedure identifies individual lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you. Related Features If you are having difficulty using touch-tone phones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108).
Page 124: Direct Extension Dial Button (#113)
Direct Extension Dial Button (#113) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Direct Extension Dial on and off. This feature. permits an outside caller to dial an extension or Hunt Group number directly, without having to wait for the aid of the receptionist.
Page 125 Valid Entries 1 = Assigned 2 = Not Assigned 3 = Select button (and then press a programmable button to assign Direct Extension Dial to that button) Programming To assign or unassign a Direct Extension Dial button with lights at extension 10: Press [ Feature System Program...
Page 126: Direct Extension Dial Delay (#112)
Direct Extension Dial Delay (#112) Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the system. Related Features Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205).
Page 127: Direct Extension Dial Lines (#205)
Direct Extension Dial Lines (#205) Description This System Programming procedure identifies the lines on which incoming calls are to be answered for Direct Extension Dial (DXD). Related Features You must program a button on the system display phone at extension 10 to turn Direct Extension Dial on and off.
Page 128 Programming To identify the lines on which outside calls should be answered for Direct Extension Dial: Press [ Feature System Program System Program Enter the desired line number (01–24). For example, to specify line 1, enter To assign or unassign Direct Extension Dial, press [ ] until the Next Data appropriate value displays.
Page 129: Direct Extension Dial Record/Playback (I892)
Direct Extension Dial Record/Playback (I892) Description This feature lets you record and play back the message that callers hear when a call is answered with the Direct Extension Dial feature. The maximum length of the message for Direct Extension Dial is 20 seconds. Related Features Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205).
Page 130 If a message has been previously recorded, the display reads: DXD: 1=Rec 2=Play Press [ ]. The following message displays for 3 seconds: Record at tone After 3 seconds, you will hear a confirmation tone and you can begin recording your message. While you are recording, the following message displays: Press # to stop Press [...
Page 131: Direct Line Pickup-Active Line (I68Ll)
Direct Line Pickup—Active Line (I68LL) Description This feature allows users to access a ringing or held call, or to join a call in progress on a specific outside line (where LL is a line number from 01–24). This feature is useful for picking up a ringing or held call or joining a call on a line that is not assigned to the phone.
Page 132 Using System Phone If you want, lift the handset. Press a button programmed with Direct Line Pickup—Active Line, then dial the two-digit line number (01–24) of the line you want to pick up or join; or dial ] and the two-digit line number. Intercom If you did not lift the handset, the speaker comes on automatically.
Page 133: Direct Line Pickup-Idle Line (I8Ll)
Direct Line Pickup—Idle Line (I8LL) Description This feature allows users to access a specific outside line (where LL is a line number from 01–24) when the line is not in use. This feature is useful for accessing a line that is not assigned to the phone. Related Features If a line is in use, users cannot access it with this feature.
Page 134: Disallowed List Assignments (#405)
Disallowed List Assignments (#405) Description This System Programming procedure lets you assign up to four Disallowed Phone Number Lists to specified extensions. Related Features You must use Disallowed Phone Number Lists (#404) to create up to four lists of disallowed telephone numbers before you use this procedure. Considerations When a Disallowed Phone Number List is assigned to an extension, the list applies to all of the lines to which the extension has access.
Page 135: Disallowed Phone Number Lists (#404)
Disallowed Phone Number Lists (#404) Description This System Programming procedure specifies telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. Use this procedure to create up to four lists of up to 10 telephone numbers each.
Page 136 All Telephone Numbers in One Exchange. The following entries prevent calls to the 976 exchange (since area codes have a 0 or 1 as the second digit, entries in the form !0! and !1! prevent toll calls to all area codes): Toll Call Prefix required Prevents local calls 1!0!976...
Page 137: Display
Display Description System display phones have a 2-line, 16-character (per line) display area on the top-right corner, for calling and programming feedback. Specifically, the display shows: Current date (excluding year), day, and time when the phone is idle Number dialed when making calls Duration of calls (call timer) Number (and name if programmed) of the extension calling when receiving an intercom call or transferred call...
Page 138 Considerations The current date, day, and time is the default display. The call timer records the time a user is active on a call. It begins when the handset is lifted off-hook and ends when either the handset is placed back in the cradle or the call is placed on hold.
Page 139: Display Language (#303)
Display Language (#303) Description This System Programming procedure identifies the language in which display messages appear if the extension has a system display phone. Tthe language is set for each extension, so phones in the same system can display different languages.
Page 140: Distinctive Ring (#308)
Distinctive Ring (#308) Description This System Programming procedure determines whether calls should ring at a standard device using the system’s distinctive ringing patterns—different patterns for outside, intercom, and transferred calls—or whether all calls should ring like outside calls. Considerations Change the setting to Not Active if a standard device such as a modem or answering machine does not pick up intercom or transferred calls.
Page 141: Do Not Disturb (F01)
Do Not Disturb (F01) Description This feature lets a system phone user press a programmed button to prevent incoming calls for the extension from audibly alerting (lights still flash); but transferred calls that are not answered and return to the extension where Do Not Disturb is active still ring.
Page 142: Doorphone Alert Extensions (#606)
Doorphone Alert Extensions (#606) Description This System Programming procedure identifies up to 48 extensions to signal when a doorphone button is pressed. When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system phone, the call signals with a unique ding-dong sound to distinguish it from other calls.
Page 143: Doorphone Extension (#604 And #605)
Doorphone Extension (#604 and #605) Description These System Programming procedures identify extensions to which doorphones are connected. A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system—use Doorphone 1 Extension (#604) to identify the extension to which the first doorphone is connected and Doorphone 2 Extension (#605) to identify the extension to which the second doorphone is connected.
Page 144: Emergency Phone Number List (#406)
Emergency Phone Number List (#406) Description This System Programming procedure creates a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line. Typical list entries include fire, police, and other emergency services numbers.
Page 145 Programming To create an Emergency Phone Number List: Press [ ]. The Feature System Program System Program display reads: EmergencyList Entry: Select a list entry (01–10). For example, to select the third entry, press [ The display reads: EmergencyList 03 Data------------ Enter the telephone number.
Page 146: Emergency Telephone (#311)
Emergency Telephone (#311) Description This System Programming procedure identifies an emergency telephone extension. When a user lifts the handset of an emergency phone, a predetermined outside number is dialed automatically. The emergency phone number might be, for example, the fire department, police, or a poison control center.
Page 147 Programming To identify an emergency phone extension: Press [ Feature System Program System Program At the Extension: prompt, enter the emergency phone extension number— see “Valid Entries” on the previous page. For example, to program extension 30 as the emergency phone, press [ To assign or unassign the extension, press [ ] until the appropriate Next Data...
Page 148: Exclusive Hold (F02)
Exclusive Hold (F02) Description This feature prevents other extensions from picking up outside calls placed on hold at a specific extension with a system phone. Related Features You can use the fixed Hold button to put calls on regular hold (any extension can pick up the held call).
Page 149: Extension Name Display
Extension Name Display Description Users can assign a name, up to 12 characters long, to their extension. Then, when that extension is used to make an intercom call, group call, or transferred call, the name appears on the system display phone receiving the call. Similarly, users receiving a transfer return call see the name of the person assigned to the extension that did not answer the transferred call.
Page 150 Programming To assign a name to an extension: Press [ Feature System Program System Program Central Tel Program Enter the number of the extension to be programmed. For example, to program extension 12, press [ Press left [ ]. For extension 12, the display reads: Intercom 12 Enter name If a name was previously assigned to this extension, it displays instead.
Page 151: Fax Machine Extensions (#601)
Fax Machine Extensions (#601) Description This System Programming procedure identifies extensions to which fax machines are connected. Related Features If you want to monitor fax machine status and make one-touch transfers to the fax machine, see Auto Dialing to program a Fax Management button and “Fax Management Feature”...
Page 152: Forced Account Code Entry (#307)
Forced Account Code Entry (#307) Description This System Programming procedure identifies specific extensions at which users must enter an account code prior to making outside calls. The account code can be used to charge telephone calls to a department or client; it prints on call reports if you are using SMDR (Station Message Detail Recording) or a call accounting package.
Page 153 Programming To program an extension for Forced Account Code Entry: Press [ Feature System Program System Program At the Extension: prompt, enter the number of the extension to be programmed. For example, to program extension 15, press [ To assign or unassign Forced Account Code Entry, press ] until the appropriate value displays.
Page 154: Forced Account Code List (#409)
Forced Account Code List (#409) Description This System Programming procedure lets you identify a list of up to 99 account code verification entries for extensions that are forced to enter account codes. Once a list is created, any user at an extension programmed for Forced Account Code Entry must enter a valid account code—one that matches a list entry—...
Page 155 Wildcard Characters. You can use wildcard characters in list entries. For example, your company’s Sales Department has a three digit account code—the first digit represents the department and the second and third digit represent the individuals in the department. You enter 4!! as the list entry.
Page 156: Group Call Distribution (#206)
Group Call Distribution (#206) Description This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1–7.
Page 157 Valid Entries Assigned (for hunting to groups 1–6, or to group 7 for the voice messaging system’s Automated Attendant Service) Not Assigned VMS Line Cover (available only for Hunt Group 7) Programming Press [ Feature System Program System Program At the Group: prompt, enter a group number (1–6; 7 for the voice messaging system).
Page 158: Group Calling-Ring/Page (I7G/I*7G)
Group Calling—Ring/Page (I7G/I*7G) Description This feature lets users ring, page, or transfer calls simultaneously to all the extensions in any one of four Calling Groups (G is a Calling Group number from 1–4). When paging, the caller hears a beep and begins speaking; the caller’s voice is heard on the speakers of all idle system phones in the selected Calling Group.
Page 159 Programming To program a Calling Group button: Press [ Feature System Program System Program Central Tel Program Enter the number of the extension to be programmed with this feature. Press a programmable button. If you want calls to ring the group, press left [ Intercom If you want calls to page the group, press left [ ] [ ] [...
Page 160 To ring or page a Calling Group manually: Lift the handset and press [ Intercom You hear intercom dial tone. To make a ringing call, dial [ ] and a group number (1–4). All available extensions in the Calling Group ring. To make a paging call, press [ ] [ ] and a group number (1–4).
Page 161: Group Hunting-Ring/Voice Signal (I77G/I*77G)
Group Hunting—Ring/Voice Signal (I77G/I*77G) Description This feature lets you distribute call volume among extensions in a group, to offload call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system rings or voice signals the first available (non-busy) extension in the group, passing over busy extensions (or those with Do Not Disturb active) in a circular hunt.
Page 162 If you have a voice messaging system, you can program Hunt Group 7 ]) on a button to retrieve messages with one touch. Intercom Examples Here are some useful applications for a Hunt Group: Place the extensions of employees who work in a department sharing calls, such as a customer service group, in a Hunt Group so that when a call comes in to the receptionist it may be transferred to the next available extension.
Page 163 To ring or voice signal a Hunt Group manually: Lift the handset and press [ Intercom You hear intercom dial tone. To make a ringing call, dial [ ] and a group number (1–7). The next available extension in the Hunt Group rings. If no one answers within three rings, the call hunts to the next available extension.
Page 164: Group Pickup (I66G)
Group Pickup (I66G) Description This feature allows users at any extension in the system to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an extension that is in a Pickup Group, users at any extension in the system can answer the call, without knowing which extension or line is ringing and without being in the same Pickup Group.
Page 165 Using System Phone To use Group Pickup when programmed on a button, press the programmed button. To use manually: Lift the handset and press [ Intercom You hear intercom dial tone. Dial [ ] and a group number (1–4) to pick up a call ringing at any extension in the group.
Page 166: Hold
Hold Description This section explains how to place and retrieve calls on hold, either using the ] button on a system phone or the switchhook on a standard phone. (Users Hold can make and receive other calls on another line while a call is on hold.) Related Features System phone users can use Exclusive Hold to put calls on hold that can be retrieved only from their own extension.
Page 167 Standard Phone To put a call on hold press the switchhook down once rapidly. You hear intercom dial tone. The call is on hold. (Do not hang up the handset while the call is on hold. If you hang up the handset, the phone rings. Lifting the handset reconnects you with the held call.) To retrieve a call that you put on hold: Hang up.
Page 168: Hold Disconnect Time (#203)
Hold Disconnect Time (#203) Description This System Programming procedure lets you change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. There are two possible signals: along signal (450 milliseconds) used by most telephone companies, or a short signal (50 milliseconds) used by a few telephone companies.
Page 169: Hotline (#603)
Hotline (#603) Description This System Programming procedure identifies a hotline extension and its alert extension. When a user lifts the handset of the hotline phone, the alert extension rings. You can set up several hotline and alert extension arrangements. The alert extension can be the same or different for one or more hotline extensions.
Page 170 Programing To identify a hotline extension and its alert extension: Press [ Feature System Program System Program At the Extension: prompt, enter the hotline extension number—see “Valid Entries” on the previous page. For example, to program extension 33 as the hotline, press [ At the Data -- prompt, enter the alert extension number—see “Valid Entries”...
Page 171: Hunt Group Extensions (#505)
Hunt Group Extensions (#505) Description This System Programming procedure lets you assign any number of extensions to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system. Related Features for Hunt Groups 1–6 For instructions on ringing or paging extensions in a Hunt Group or transferring calls to a Hunt Group, see Group Hunting.
Page 172 Valid Entries 1 = Assigned to group 2 = Not Assigned to group Programming To assign extensions to a Hunt Group: Press [ Feature System Program System Program At the Group: prompt, enter a group number (1–7). For example, to select group 1, press [ ].
Page 173: Intercom Dial Tone (#309)
Intercom Dial Tone (#309) This System Programming procedure determines the type of dial tone that the system provides at an extension. It may be necessary to change this setting to Machine (outside line) dial tone for an autodialing device, such as a fax or modem, that has trouble making calls.
Page 174: Joining Calls
Joining Calls Description Joining is adding yourself to a call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Up to three system extensions can join a call on an outside line (for a total of one outside and four inside parties).
Page 175 How to Join a Call System Phone A steady red light at a line button indicates a call is in progress at another extension. To join a call: Press the line button next to the steady red light and lift the handset, or Lift the handset and press [ ] and the two-digit line Intercom...
Page 176: Last Number Redial (F05)
Last Number Redial (F05) Description This feature redials the last outside number dialed (maximum 20 digits per phone number). This feature is useful for immediately redialing a busy number. Related Features You can use Save Number Redial if you want to temporarily save the last number dialed.
Page 177: Line Access Restriction (#302)
Line Access Restriction (#302) Description This System Programming procedure restricts an extension from receiving and/or making outside calls on specific lines. For example, you may want a secretary to answer calls on a manager’s line, but not to make any outgoing calls on the line;...
Page 178 Programming To restrict an extension from making calls on a specific line: Press [ Feature System Program System Program At the Extension: prompt, enter the number of the extension to be programmed. For example, to program extension 23, press [ At the Line: prompt, enter the line number to be restricted at this extension.
Page 179 Line Assignment (#301) Description This System Programming procedure assigns the outside lines that are available at an extension. The default order of line assignment to the buttons on a system phone is from left to right, starting with the bottom row of line buttons. To put the lines in a different order, first use this procedure to remove all assigned lines;...
Page 180 Valid Entries 1 = Assigned 2 = Not Assigned 3 = Select Button (then press a line button to assign the line to that button) Programming To assign lines to a specific extension: Press [ ]. The Feature System Program System Program display reads: LineAssign...
Page 181: Line Ringing
Line Ringing Description This Telephone Programming procedure determines how each outside line assigned to an extension rings. A line can ring immediately, ring with a 20 second delay, or not ring at all. Delayed Ring is useful for backup coverage on shared lines, such as for secretaries who cover each other's lines.
Page 182 Programming To change the way outside lines ring at an extension: Press [ Feature System Program System Program Central Tel Program Enter the number of the extension to be programmed for Line Ringing. The green lights next to the line buttons on the phone show the current Line Ringing settings for all lines assigned to the extension.
Page 183: Loudspeaker Paging (I70)
Loudspeaker Paging (I70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the primary processor module. Related Features You can specify the loudspeaker paging system as a hotline alert extension so that the hotline phone can be used to make announcements over the loudspeaker.
Page 184 Standard Phone To make an announcement over the loudspeaker paging system: Lift the handset. You hear intercom dial tone. Dial [ Speak into the handset. Your voice is heard through the loudspeaker system. For touch-tone phones only, if your paging system supports announcements to zoned areas, refer to the instructions packaged with the device to make zoned announcements.
Page 185: Making Calls
Making Calls Description A user can make a call by dialing an outside phone number or an extension number. There are also several ways to “speed dial” a number—see “Related Features” below. Related Features You can store an outside number, an intercom number, or a feature code on a telephone button, so users can dial the number with a single touch.
Page 186 Considerations The following instructions assume that system phones are set (using Automatic Line Selection) to automatically select outside lines first, and standard phones are set to select intercom first. This means that when a user with a system phone lifts the handset, the user hears outside dial tone (if an outside line is available);...
Page 187 To make an outside call on a specific line: Lift the handset. You hear intercom dial tone. Dial [ ] plus the two-digit line number. Dial the phone number. How to Make an Intercom Call An intercom call, or inside call, is a call between two extensions without using an outside line.
Page 188 Standard Phone Lift the handset. You hear intercom dial tone. To ring the extension, dial the two-digit extension number, or To voice-signal a system phone at the extension, press [ ] plus the two-digit extension number and listen for one of the following responses: If you hear one beep, you have reached an idle system phone.
Page 189: Manual Signaling (F13Xx Or F13*Xx)
Manual Signaling (F13XX or F13*XX) Description This feature lets you program a button that you can use to signal a co-worker’s extension with a beep. It is typically used by a receptionist to alert a user when the user is busy on another call. In addition to beeping, you can use a Manual Signaling button to intercom ring or voice signal the user at the destination extension.
Page 190 Programming To program a Manual Signaling button: Press [ Feature System Program System Program Central Tel Program Enter the number of the extension to be programmed with this feature. Press a programmable button. Press [ Feature Dial the two-digit extension number of the destination extension. For example, to identify extension 22 as the destination extension, press [ ].
Page 191: Message Light Off (F10Xx)
Message Light Off (F10XX) Description This feature turns off the message light at a specified extension (where XX is an extension number from 10–57). Related Features For instructions on turning on the message light, see Message Light On. Considerations This feature turns off the message light on system phones and standard phones that have message lights.
Page 192 Using System Phone To turn off the message light: Press the programmed button or press [ Feature If you programmed the destination extension number on the button, the message light for the destination extension goes off. Skip Step 2. If no extension number was programmed on the button, dial the extension number of the phone whose message light you want to turn off, or use an Auto Dial button or Manual Signaling button.
Page 193: Message Light On (F09Xx)
Message Light On (F09XX) Description This feature turns on the message light at a specified extension (where XX is an extension number from 10–57). Related Features For instructions on turning off the message light, see Message Light Off. Considerations This feature turns on the message light on system phones and standard phones that have message lights.
Page 194 Using System Phone To turn on the message light: Press the programmed button or press [ Feature If you programmed the destination extension number on the button, the message light for the destination extension goes on. Skip Step 2. If no extension number was programmed on the button, dial the extension number of the phone whose message light you want to turn on, or use an Auto Dial button or Manual Signaling button.
Page 195: Music On Hold (#602)
Music On Hold (#602) Description This System Programming procedure activates or deactivates the MUSIC ON HOLD jack on the primary processor module. To provide recorded music or messages to callers on hold, the jack must be active and an audio source must be connected to the jack.
Page 196 Valid Entries 1 = Active 2 = Not Active Programming To change the setting of the MUSIC ON HOLD jack: Press [ Feature System Program System Program To activate or deactivate the MUSIC ON HOLD jack, press [ ] until the Next Data appropriate value displays.
Page 197: Night Service Button (#503)
Night Service Button (#503) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Night Service on and off. When Night Service is on, all lines assigned to the phones of the users in the Night Service Group ring immediately, regardless of their normal Line Ringing settings.
Page 198 Programming To program a Night Service button at extension 10: Press [ Feature System Program System Program At this point: If you want to assign Night Service to the first available button on the system phone, press [ ] until the display reads: Next Data Night Service 1 Assigned-Ext10...
Page 199: Night Service Group Extensions (#504)
Night Service Group Extensions (#504) Description This System Programming procedure assigns extensions to the Night Service Group. When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings. Related Features You must use Night Service Button (#503) to program the button that is used to turn Night Service on and off.
Page 200: Number Of Lines (#104)
Number of Lines (#104) Description This System Programming procedure determines the number of outside lines that are automatically assigned to all system extensions. (This number does not have to match the actual number of lines connected at the control unit.) This feature should be used only for initial system setup.
Page 201: Outgoing Call Restriction (#401)
Outgoing Call Restriction (#401) Description This System Programming procedure identifies the types of outgoing calls that can be made on all lines at an extension. See “Dialing Restrictions and Permissions” in Chapter 2 for a summary of calling restrictions. Related Features You can program a button on the system phone at extension 10 to be used to quickly change an extension’s Outgoing Call Restriction setting.
Page 202 Programming To identify the types of outgoing calls that can be made on all lines at an extension: Press [ Feature System Program System Program At the Extension: prompt, enter the number of the extension to be programmed. For example, to select extension 30, press [ To change the type of call restriction, press (Next Data) until the appropriate value displays.
Page 203: Outgoing Call Restriction Button (#114)
Outgoing Call Restriction Button (#114) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to change the current Outgoing Call Restriction setting for a specific extension. This button is useful for quickly changing an extension’s restriction.
Page 204 Programming To program an Outgoing Call Restriction button at extension 10: Press [ Feature System Program System Program At this point: If you want to assign Outgoing Call Restriction to the first available button on the system phone, press [ ] until the display reads: Next Data CallRstr Button...
Page 205: Outside Conference Denial (#109)
Outside Conference Denial (#109) Description This System Programming procedure determines whether users can include more than one outside party in a conference call. Related Features For instructions on making conference calls, see Conference Calls. Use Conference Drop to drop the last outside party added to the conference.
Page 206 Personal Speed Dial Numbers Description This Telephone Programming procedure lets you store up to 20 frequently dialed numbers for each extension. Personal Speed Dial numbers can be dialed quickly by pressing [ ] (or [ ] at intercom dial tone on a standard Feature phone) and the two-digit code from 80 through 99.
Page 207: Personal Speed Dial Numbers
Programming To program Personal Speed Dial numbers: Press [ Feature System Program System Program Central Tel Program Dial the number of the extension to be programmed with this feature. Assign a two-digit code to the number by pressing [ ] and two digits Feature between 80 and 99.
Page 208: Pickup Group Extensions (#501)
Pickup Group Extensions (#501) Description This System Programming procedure lets you assign extensions to a Pickup Group. When a call rings at an extension in a Pickup Group, a user at any other extension in the system can answer the ringing line by dialing the Pickup Group code.
Page 209: Privacy (F07)
Privacy (F07) Description This feature lets system phone users press a programmed button to turn Privacy on and off, preventing or allowing other users to join calls at the user’s extension as needed. Related Features If Automatic Extension Privacy (#304) is Assigned for an extension, that extension normally is private.
Page 210: Recall (F03)
Recall (F03) Description This feature causes the system to send a timed switchhook flash over the telephone line to “recall” a new dial tone or to access a PBX, central office, or Centrex feature, such as Call Waiting. Related Features If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall signal.
Page 211 Using To access a PBX, central office, or Centrex feature (such as Call Waiting) while active on an outside line: System Phone Press the programmed button or press [ Feature Enter the access code for the feature (if required). To return to your original call, press the programmed button or press [ Feature ] again.
Page 212: Recall Timer Duration (#107)
Recall Timer Duration (#107) Description This System Programing procedure lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to which the system is connected.
Page 213: Rotary Dialing Timeout (#108)
Rotary Dialing Timeout (#108) Description This System Programming procedure changes the length of the Rotary Dialing Timeout. You may need to change the length of the timeout if you have any rotary lines and are having trouble calling out on standard touch-tone phones. For example, if users dial slowly and calls are not completed or are connected to wrong numbers, lengthen the timeout.
Page 214: Save Number Redial (F04)
Save Number Redial (F04) Description This feature saves the last outside number dialed from an extension with a system phone into temporary memory. Users can use this feature to save a number before they hang up on a busy or non-answering call. Once saved, the number can be redialed again at any time.
Page 215: Smdr Record Type (#608)
SMDR Record Type (#608) Description This System Programming procedure allows you to specify whether all calls or outgoing calls only are to be included on call reports. Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report.
Page 216: Smdr Top Of Page (#609)
SMDR Top Of Page (#609) Description This System Programming procedure notifies the system that the printer has been aligned to the top of a new page. Use this feature after inserting paper or clearing a jam. When this feature is used, the system prints a new call report header.
Page 217: Special Dialing Functions
Special Dialing Functions Description This feature lets you add Special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers, as follows: Button Display Function Description Inserts a 1.5-second pause in the dialing Pause Hold sequence to wait for a response, such as a dial tone or computer voice message.
Page 218 Stop. Your local bank-by-phone service requires that you enter a password before the account number. To program a Personal Speed Dial number or an Auto Dial button to call the bank at 555-7898, include a stop for manually entering the password, and continue with the account number (679 88), enter [ Touch-Tone Enable.
Page 219: System Date (#101)
System Date (#101) Description This System Programming procedure sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle; the month, day, and year print on SMDR call reports. Considerations Include leading zeros for single-digit months or days.
Page 220: System Day (#102)
System Day (#102) Description This System Programming procedure sets the day of the week that appears on system display phones. Valid Entries 1 = Sunday 2 = Monday 3 = Tuesday 4 = Wednesday 5 = Thursday 6 = Friday 7 = Saturday Programming To change the System Day:...
Page 221: System Password (#403)
System Password (#403) Description This System Programming procedure defines a four-digit password that users can enter from system phones other than the MLC-6. The password has two possible functions: To turn Night Service on and off (if Night Service is programmed). To override dialing restrictions (if the extension has access to an outside line).
Page 222: System Reset-Programming Saved (#728)
System Reset—Programming Saved (#728) Description This System Programming procedure resets the system while retaining the currently programmed settings. Reset the system only when it fails to function correctly after a power failure or down period. Considerations This procedure is skipped in the sequence of programming procedures when cycling.
Page 223 System Speed Dial Numbers Description This feature lets you program a list of up to 60 frequently dialed numbers for the system. Anyone on the system can then dial a System Speed Dial number by pressing [ ] (or [ ] at intercom dial tone on a standard phone) and the Feature two-digit code from 20 through 79.
Page 224 Valid Entries Any phone number—up to 20 characters consisting of the digits 0–9, [ ], [ and special dialing functions that you can access by pressing [ ] (Pause), Hold ] (Stop), [ ] (Recall), and [ ] (Touch-Tone Enable)—assigned to Spkr Transfer codes 20 through 79...
Page 225: System Speed Dial Numbers
Using System Phone You can lift the handset or press [ ] before dialing: Spkr If you want to call on a specific line, press the line button (or press [ Intercom ] and the two-digit line number.) Press [ Feature Dial the two-digit System Speed Dial code (20–79).
Page 226: System Time (#103)
System Time (#103) Description This System Programming procedure sets the time that appears on system display phones. Considerations Enter the time in 24-hour notation. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeros when necessary.
Page 227: Toll Call Prefix (#402)
Toll Call Prefix (#402) Description This System Programming procedure indicates whether users must dial a 0 or 1 before the area code to make a long-distance call, or just the area code and number. This feature should be set to reflect the dialing patterns of your local telephone company.
Page 228: Touch-Tone Enable (F08)
Touch-Tone Enable (F08) Description This feature lets a system phone user send touch-tone signals on an outside call over a rotary line. For example, a user may need to dial touch-tone digits while on a call to a bank-by-phone service. Related Procedures You must use Dial Mode (#201) to identify rotary lines to the system.
Page 229: Transferring Calls
Transferring Calls Description This section explains how to transfer calls using the [ ] button on a system Transfer phone or the switchhook on a standard phone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and intercom calls to other system extensions.
Page 230 On a system phone, a transferred call rings with an intercom ring (ring BEEP) until the originator hangs up, then it changes to a transfer ring (ring BEEP BEEP). On a standard phone, a transferred call rings with an intercom ring (ring ring) until the originator hangs up, then it changes to a transfer ring (ring ring ring).
Page 231 To transfer a call with one button touch: While on a call, press the Auto Dial button programmed for the extension or Hunt Group to which you want to transfer the call. (There is no need to press [ ] or [ ];...
Page 232: Transfer Return Extension (#306)
Transfer Return Extension (#306) Description By default, transferred calls return to the originating extension if they are not answered. This System Programming procedure can be used to identify a different return extension for the extension that transfers a call. Related Features You can use Transfer Return Rings (#105) to define the number of times all system extensions should ring with transferred calls before they return to their transfer return extensions.
Page 233: Transfer Return Rings (#105)
Transfer Return Rings (#105) Description This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension. Related Features If you program Hunt Group Extensions (#505), make sure this setting is four or more rings.
Page 234: Vms Cover (F15)
VMS Cover (F15) Description This feature lets system phone users press a programmed button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for their extension to the Call Answer Service of the voice messaging system after three rings.
Page 235 Using From a system phone, press the programmed button to turn VMS Cover on; press it again to turn it off. Use the button like a switch—when the light is on, VMS Cover is on and your unanswered transferred and intercom calls receive coverage after three rings.
Page 236: Vms Hunt Delay (#506)
VMS Hunt Delay (#506) Description This System Programming procedure determines when outside calls should be answered by the Automated Attendant Service of the voice messaging system. You can set the system for either immediate call handling (after the second ring) or delayed call handling (after the fourth ring).
Page 237: Vms Hunt Schedule (#507)
VMS Hunt Schedule (#507) Description This System Programming procedure determines whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on).
Page 238: Voice Interrupt On Busy (#312)
Voice Interrupt On Busy (#312) Description This System Programming procedure identifies extensions that can receive voice interrupt on busy calls. A voice interrupt on busy call is a special intercom call that lets a user (the originator) interrupt and speak to another user (the recipient) who is busy on an intercom or outside call with one other party.
Page 239 Valid Entries 1 = Assigned 2 = Not Assigned Programming To change the Voice Interrupt On Busy setting for an extension: Press [ Feature System Program System Program Enter the number of the extension to be programmed with this feature. To assign or unassign Voice Interrupt On Busy, press [ ] until the Next Data...
Page 240: Voice Interrupt On Busy Talk-Back (F18)
Voice Interrupt On Busy Talk-Back (F18) Description This feature lets you program a button that is used to respond to a voice interrupt on busy call while you are active on another call. Related Procedures You must use Voice Interrupt On Busy (#312) to identify extensions that can receive an intercom call while busy on another call.
Page 241: Voice Mailbox Transfer (F14)
Voice Mailbox Transfer (F14) Description This feature lets a system phone user transfer a caller directly to a specific extension’s voice messaging system mailbox, in order for the caller to leave a message without first ringing the extension. This feature is useful when a user knows that a co-worker is away from his or her desk.
Page 242: Wake Up Service Button (#115)
Wake Up Service Button (#115) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used for scheduling wake up (or reminder) calls for system extensions. When a wake up call is scheduled for an extension, the system makes an intercom call to the target extension at the scheduled time.
Page 243 Programming To program a Wake Up Service button at extension 10: Press [ Feature System Program System Program At this point: If you want to assign Wake Up Service to the first available button on the system phone, press [ ] until the display reads: Next Data Wake Up Button...
Page 244 To review a scheduled wake up time for a specific extension: Press the Wake Up Service button on extension 10. Dial the two-digit target extension number (or use an Auto Dial button). Review the displayed wake up time and target extension number. Press the Wake Up Service button to exit.
Page 245 Troubleshooting Contents When You Need Help Power Failure Operation Problems with System Phones System Phone Does Not Ring System Phone Display Does Not Work Phone Display Does Not Show Caller ID Name/Number Some Caller ID Information Does Not Display System Phone Does Not Work Problems with Standard Phones Standard Phone Does Not Ring Standard Phone Rings Back After Intercom Call with...
Page 246 Contents System Problems 6-11 6-11 Call on Hold Hangs Up, but Line Does Not Disconnect 6-11 Calls on Hold Are Disconnected 6-11 All Phones Dead: No Dial Tone or Lights Multiple Phones Dead: No Dial Tone or Lights 6-12 6-12 Poor Transmission Quality on Modem Other Problems with System 6-12...
Page 247: When You Need Help
Troubleshooting When You Need Help If you have a problem with your system, you may be able to solve it by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help: in the continental U.S., call the Helpline at 1 800 628-2888;...
Page 248: Problems With System Phones
The following sections describe various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Programming procedure names are shown in boldface type; for more information on a specific procedure, refer to the procedure name in Chapter 5. Problems with System Phones System Phone Does Not Ring Possible Cause 1: Ringer volume control is set too low.
Page 249: System Phone Display Does Not Work
System Phone Display Does Not Work Possible Cause: Date, day, and time are not set properly. What to do: Re-enter the date, day, and time using System Date (#101), System Day (#102), and System Time (#103). If the display is correct, the problem is solved. If the display is still not correct, see “System Phone Does Not Work.”...
Page 250: System Phone Does Not Work
System Phone Does Not Work Possible Cause 1: Phone needs to be reset. What to do: Unplug the cord from the base of the problem phone and (with the handset hung up) plug the cord in again. If the phone works properly, the problem is solved. If the problem remains, go to Possible Cause 2.
Page 251: Standard Phone Rings Back After Intercom Call With No One At Other End
Possible Cause 3: Line Ringing is programmed for No Ring or Delayed Ring. What to do: Check the Line Ringing setting for the extension. If Line Ringing is set for No Ring or Delayed Ring, change the setting if appropriate. If Line Ringing is set for Immediate Ring and this phone is part of a combination extension, see “Problems with Combination Extensions: Phone Does Not Work Properly.”...
Page 252: Problems With Combination Extensions
Possible Cause 2: The standard phone’s message waiting light is not compatible with the system. What to do: See “Standard Telephones” in Chapter 1 for a list of supported standard phones with message waiting lights and check with your local AT&T Authorized Dealer to find out if there are others.
Page 253: Other Problems With Phones
Possible Cause 4: Wrong bridging adapter is used in combination extension. What to do: First, unplug the bridging adapter from the wall jack. Then, unplug the phone from the adapter and plug the phone directly into the wall jack. If the phone works, there is a problem with the bridging adapter. Replace the bridging adapter (use only an AT&T 267F2 bridging adapter).
Page 254: Calls Are Answered Automatically
Possible Cause 4: Local phone company is not accurately receiving the dialing signals. What to do: Isolate the problem. Use the telephone to make calls on different lines. Then, make calls on different phones using the same line. If you cannot make calls from one phone on all lines, follow the procedure for “System Phone Does Not Work,”...
Page 255: Trouble Hearing Called Party Answer
Possible Cause 2: An auxiliary device answers when it should not (could occur with a fax machine, voice messaging system, answering machine, or modem). What to do: Be sure the device is set to answer correctly. If the device answers before it should, adjust it to answer on a later ring.
Page 256: Using The Recall Feature Disconnects Call
Using the Recall Feature Disconnects Call This problem applies when the system is installed behind a PBX or Centrex system or with the local phone company’s “Call Waiting” feature. Possible Cause: Recall Timer Duration setting is too long. What to do: Decrease the Recall Timer Duration (#107) by 100 milliseconds. If the Recall feature works properly, the problem is solved.
Page 257: System Problems
System Problems Call on Hold Hangs Up, but Line Does Not Disconnect Possible Cause 1: Hold Disconnect Time setting is too long. What to do: Change Hold Disconnect Time (#203) from Long to Short. If abandoned calls on hold are disconnected, the problem is solved. If abandoned calls on hold still do not disconnect, or the Hold Disconnect Time was already Short, go to Possible Cause 2.
Page 258: Multiple Phones Dead: No Dial Tone Or Lights
Possible Cause 2: The power outlet may be faulty. What to do: Test the outlet by plugging in an appliance, like a lamp or radio. If the appliance does not work, the outlet is faulty. If possible, plug the control unit into a different outlet.
Page 259: Specifications
Specifications Extension Jack 206 Module System Capacities Maximum 2 devices per extension 24 outside lines via line jacks on 2 outside lines jack, total REN on jack not to four 206 plus four 400 modules 6 extensions exceed 2.0* (System phone REN 48 extensions via extension jacks is 0.0 (zero)) 400 Module...
Page 260 Electrical 10 Watts (35 BTU/hour) per 400 module, normal and maximum power consumption Specifications 65 Watts (225 BTU/hour) per 206 module during normal operation 100 Watts (350 BTU/hour) per 206 module during maximum power consumption 8 Amps maximum current at full system capacity (two carriers with processor module and four 206 modules each) On a PARTNER II 220V System: 4.4 Amps maximum current 4-day memory backup (96 hours)
Page 261 Requirements for Installation of a telephone or other standard (tip/ring) device in another building requires the following In-Range Out-of-Building (IROB) protectors to protect the control unit and device from Out-of-Building electrical surges: Extensions System phone: two AT&T IROB protectors Standard device: one AT&T IROB protector plus carbon block protection Wiring System phones: AT&T SYSTIMAX®...
Page 262: Repair Information
Maintenance, Repair and Ordering Information Maintenance Your system is designed to provide trouble-free performance without any special maintenance procedures. To reduce the risk of accidental damage: Keep the system modules in an area free of dust, smoke, and moisture, and do not block the air vents by placing objects on top of the system carriers.
Page 263 In-Warranty Repairs If you purchased or leased your system directly from AT&T, AT&T will repair it free of charge during the one-year warranty period. Simply call the Helpline and ask for service. Business-Day service is standard during the warranty period for both the control unit and system phones.
Page 264 If you purchased your system directly from AT&T, AT&T will perform warranty repair in accordance with the terms and conditions of the specific type of AT&T maintenance coverage you selected. A written explanation of AT&T’s types of maintenance coverage may be obtained from AT&T by calling 1 800 247-7000 (in the continental U.S.
Page 265: Product Ordering Information
Product Ordering Information Reference Materials In addition to this guide, the following materials are available (the order numbers are in parentheses): System Planner (518-455-319) provides the forms needed to plan and record how your system and telephones are to be programmed. Installation (518-455-318) provides instructions for installing the system.
Page 266 Hardware Components Ordering additional telephones and modules, accessories, and replacement parts for your system is convenient. Table B-1 (on the next page) shows where you can buy system components in the United States. To take full advantage of your system, the sources shown below can also provide you with the optional equipment you might want for your system, such as AT&T fax machines, answering machines, standard phones, voice messaging systems, modems, paging systems, doorphones, headsets, bells,...
Page 267 To use Table B-1, first locate the item you want. A triangle ( ) indicate where you can obtain it. SOURCE (U.S.) AT&T AT&T AT&T AT&T AT&T National Parts PhoneCenter Authorized Catalog Sales Sales Sales Center Dealer (Sourcebook) Office Store (800) 222-7278 (800) 451-2100 (800) 247-7000...
Page 268: Fcc Information
FCC Information Federal Communications Commission (FCC) Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 269 FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: Means of Connection: Connection to the telephone network shall be through a standard network interface jack USOC RJ11C.
Page 270 DOC Notification and Repair Information The Canadian Department of Communications (DOC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The DOC does not guarantee the equipment will operate to the user’s satisfaction.
Page 271 Renseignements sur la notification du ministére des Communications du Canada et la réparation L’étiquette du ministére des Communications du Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications.
Page 272: Speed Dial Form
Speed Dial Form Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space on which to write System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see Chapter 5.
Page 273 ® II Communications System AT&T PARTNER To Dial On a system phone, press [ ] + Code On a standard phone, press [ ] + Code while receiving intercom dial tone. Feature System Speed Dial Numbers Code Name/Company Telephone Number Code Code Telephone Number...
Page 274 Glossary Backplane Account code The bottom and rear portion of the plastic housing A code of up to 16 digits that is associated with that makes up a carrier. The backplane distributes incoming or outgoing telephone calls. Entry of an power to the system modules installed in the carrier.
Page 275 Caller ID Inspect A feature that allows you to view incoming Caller ID information on other lines while active on a call, without placing the call on hold or hanging up. DGC Group Caller ID Name/Number See Group Call Distribution and Hunt Group. A feature that allows you to toggle between a Direct Extension Dialing caller’s Caller ID name and Caller ID number.
Page 276 Extension number The number assigned to each extension jack on a 206 module. Extension numbers run consecutively from 10 through 57 (for a two-carrier configuration) and are used for intercom calling. Group Call Distribution A system setting that automatically directs incoming Extension Name Display calls on specific lines to a Hunt Group.
Page 277 Intercom call A call that is made to another system extension. Network interface jack A jack, generally located in your equipment room, that provides access to an outside line coming into Line your building from your local telephone company. The transmission path between your control unit A line cord from the network interface jack to a line and the local phone company’s central office, used jack on a 206 or 400 module connects the line to...
Page 278 Primary processor module This AT&T module, which is always installed in the center slot of the primary carrier, manages the components of the control unit. See also Expansion processor module. SMDR (Station Message Detail Recording See Call reporting. Programmable button A telephone button that does not have a line Speed dialing assigned;...
Page 279 Voice messaging system (VMS) An optional call routing and messaging device that provides call coverage by answering calls and Talk-Back routing them to caller designated extensions. It also See Voice Interrupt On Busy Talk-Back. lets callers leave messages at unanswered extensions and lets subscribers retrieve their Telephone Programming messages.
Page 280 Index Call Assistant Intercom Autodialer, 1-6, 2-18, 5-12 Call Follow-Me, 5-27 - 5-29 AA Extensions (#607), 5-2 Call Forwarding, 5-27 - 5-29 Abbreviated Ringing (#305), 5-3 Call handling, 3-11 Accessories, B-6 Call Intercept feature, 4-4 Account Code Entry, 5-4 - 5-6 Call Pickup, 5-30 Adding lines and extensions, 2-3, 2-5 Call report, 4-9, 5-132...
Page 281 Extension, Transfer Return (#306), 5-149 Dialing restrictions and permissions Extra alerts, 4-2 for fax machine, 4-14 overriding, 2-8 programming, 2-7 summary of, 2-9 with PBX/Centrex services, 2-6 Direct Extension Dial Button (#113), 5-41 - 5-42 Fax Machine Extensions (#601), 5-68 Direct Extension Dial Delay (#112), 5-43 Fax machines Direct Extension Dial Lines (#205), 5-44 - 5-45...
Page 282 Line Helplines, Inside front cover, 6-1 adding to system, 2-3, 2-5 HFAI (Hands-Free Answer on Intercom), 3-6 assigning to extensions, 5-96 - 5-97, 5-118 - 5-119 Hold button, 3-2, 5-83 - 5-84 buttons, 3-2 - 3-3 Hold Disconnect Time (#203), 5-85 cords, B-6 Hold, Exclusive, 5-65 numbering, 2-2...
Page 283 Programmable buttons, 2-15, 2-18, 3-2 Programming (see also System programming and telephone programming) after installation, 2-5 Night Service auxiliary equipment, 2-10 auxiliary equipment with, 4-21 centralized telephone, 2-1, 2-18 dialing restrictions with, 2-8 changing system, 2-1, 2-5, 2-12 programming, 5-115, 5-116 dial-code features onto buttons, 2-15, 2-18, 2-20 using, 5-115 extensions, 2-1, 2-4, 2-18, 2-21...
Page 284 Stop, programming function in phone number, 5-134 Retrieving a held call, 5-84 Support, customer, 6-1, B-1 Ringer Equivalence Number (REN), 1-7, A-1, A-3 Swapping extensions, 2-5 Ringer volume controls, 3-3 Switchhook flash, 3-9, 5-127 Ringing patterns System clock, 2-3, 2-5 standard phones, 3-8 System Date (#101), 5-136 system phones, 3-5...
Page 285 Telephones (see also System phones and Standard phones) cordless, 1-7 Z300A Electromagnetic Interference (EMI) filter, 4-3, B-6 feature, 3-10 rotary, 1-7 touch-tone phone, 1-7, 3-7 using, 3-1, 3-7, 3-10 - 3-11 Time, System (#103), 5-143 Timer, call, 3-2 Toll Call Prefix (#402), 5-144 Touch-Tone Enable programming feature on a button, 5-145 programming function in phone number, 5-134...
Page 286 Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11 TO ERASE A FEATURE OR AUTO TO PROGRAM ANOTHER FEATURE TO ENTER PROGRAMMING MODE DIAL BUTTON AT THE SAME EXTENSION PRESS [ PRESS the programmed button Feature...
Page 287 System Programming Quick Reference Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11 TO CYCLE THROUGH AVAILABLE TO CYCLE THROUGH SYSTEM TO START SYSTEM PROGRAMMING TO END SYSTEM PROGRAMING SETTINGS PROGRAMMING PROCEDURES PRESS [ PRESS [ Feature...
Page 288 System Speed Dial Numbers (p. 5-140) SYSTEM RESET – PROGRAMMING SAVED To remove a number: (p. 5-139) To program a number: PRESS [ ] to enter programming PRESS [ ] to enter programming mode Feature Feature IMPORTANT: Using this procedure mode PRESS [ Feature...

AT&T PARTNER II Release 3.1 Programming And Use Instructions

Table of Contents

Programming

Learning about Telephones

Using Auxiliary Equipment

Using Auxiliary Equipment 4-I

Night Service with Auxiliary Equipment

PARTNER Attendant

Voice Messaging Systems

Feature Reference

Troubleshooting

When You Need Help

Power Failure Operation

Problems with System Phones

Problems with Standard Phones

Problems with Combination Extensions

Other Problems with Phones

Problems with Standard Devices

System Problems

Specifications

Quick Links

Chapters

Related Manuals for AT&T PARTNER II Release 3.1

Summary of Contents for AT&T PARTNER II Release 3.1