Answering Calls From Idle Mode; Viewing The Queued Calls List - AT&T SB67035 User Manual

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Answering Calls from Idle Mode

When your Deskset is idle, incoming Call Queue calls ring at your extension and at all
other idle Call Queue extensions.
To answer a call in the Call Queue:
You can answer these calls as described in
If no one answers an incoming call from the Call Queue, it rings indefinitely. Call
Forward–No Answer rules (see
page 113) do not apply to calls that are directed to Call Queue extensions.
Your system administrator can configure a wrap-up time, which defines a period
during which your Deskset will not ring for another queued call after you
complete a Call Queue call.
Depending on how your system is set up, calls from the Call Queue may ring at
your Deskset while you are on a call that isn't from the Call Queue.

Viewing the Queued Calls List

When all Call Queue Agents are busy, incoming calls are held in the Call Queue. The Call
Queue key LED flashes orange slowly when calls are waiting in the Call Queue. You can
view and answer queued calls from the Queued Calls list. For more information, see
"Accessing the Queued Calls List" on page
Incoming Calls
"Answering a Call" on page
"Call Forward All and Call Forward–No Answer" on
55.
Queued Calls 1/10
Graham Bell 232-555-0176
Charlie Johnson 212-555-0154
Mary Williams 706-555-0162
Linda Miller 317-555-0129
ABC Accountants 305-555-0134
Unknown Caller 443-555-0625
Milford Taxi 732-555-7318
Use or to scroll, then press
Retrieve to answer the call.
Retrieve
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