Auto-Attendant; Day Greeting (2503); Closed Greeting (2504); Call Record - Mitel MIVOICE OFFICE 250 User Manual

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Door Relay (section 3.5)

Call Pick Up (section 3.6)

External Music-on-hold
3.1

Auto-Attendant

Typically a business will have an Auto-Attendant in their call flow whether it is during the
business day, activating it after hours, or having different ones for both. An Auto-Attendant
allows callers to be automatically transferred to an extension without the intervention of a
receptionist.

3.1.0 Day Greeting (2503)

This must be done from the Voice Mail Administrator's mailbox (ext 199).
1. Lift the handset and dial 2500 (voice mail).
2. Press *
3. When prompted for a mailbox number enter the Administrator's mailbox number 199.
4. Enter the password 199 and press #.
5. Press 9 (hidden prompt).
6. Press 3 (recording options).
7. Press 1 (custom recordings).
8. Enter 003 for the Day Greeting recording. To erase and rerecord, press 3.
After the tone, begin recording.
For example: "Thank you for calling the (business name). We are currently busy
assisting other customers. If you know the extension of the person you are calling please
enter it now, or press 0 to leave a message in the general mailbox".

3.1.1 Closed Greeting (2504)

When the system is in nights, the Closed Greeting message will play.
1. Lift the handset and dial 2500 (voice mail).
2. Press *
3. When prompted for a mailbox number, enter the Administrator's mailbox number 199.
4. Enter the password 199 and press #.
5. Press 9 (hidden prompt).
6. Press 3 (recording options).
7. Press 1 (custom recordings).
8. Enter 004 for the Closed Recording. The recording will play, at the end of the recording
you will be prompted to Press 3 to erase and rerecord.
After the tone, begin recording.
For example: "Thank you for calling (business name), our office is currently closed.
Office hours are Monday to Friday from 8 a.m. to 5 p.m. If you know the extension of the
person you are calling please enter it now, and if you wish to leave a message in our
general mailbox, please press 0."
3.2

Call Record

(section 3.7)
4