Service Support - IBM eServer 135 xSeries User Reference Manual

You might also want to visit the Web pages of other companies for information about
other operating systems, software, and accessories. The following are some other Web
sites you might find helpful:
http://www.lotus.com
http://www.tivoli.com
http://www.microsoft.com
http://www.novell.com
http://www.sco.com
http://www.adaptec.com
http://www.apcc.com
http://www.norton.com
Help is also available from bulletin boards and online services, as well as by fax and
telephone. This section provides information about these sources.
Services available and telephone numbers listed are subject to change without notice.

Service support

With the original purchase of an IBM hardware product, you have access to extensive
support coverage. During the IBM hardware product warranty period, you may call
the IBM HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance
covered under the terms of the IBM hardware warranty. See "Getting help by
telephone" on page 104 for HelpCenter telephone numbers in other countries.
The following services are available during the warranty period:
• Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
• IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
• Engineering change management - Occasionally, there might be changes that are
required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make Engineering Changes (ECs) available that apply to your
hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
• Machine Type and Model
• Serial numbers of your IBM hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information
If possible, be at your server when you call.
Chapter 6. Solving Problems
101