Troubleshooting - AT&T EP5995 User Manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For
Customer Service, visit our website at www.telephones.att.com, or call 1
(800) 222–3111; in Canada, call 1 (866) 288-4268.
My telephone
• Make sure the battery pack is installed and charged correctly (see
does not work
at all.
• Make sure the power adapter is securely plugged into an outlet not
• Make sure the telephone line cord is plugged firmly into the telephone
• Reset the telephone base. Unplug the unit's electrical power. Wait for
• Remove and re-insert the battery pack. If that still does not work, it
Low Battery is • Place the handset in the base or charger for recharging.
displayed on
• Remove and re-install the battery pack and use it normally until fully
screen.
• If the above measures do not correct the problem, the battery pack
The battery • Make sure the handset is placed in the charger correctly. The
does not
charge in the
• Remove the battery from the handset and install it in the spare bat-
handset or
the handset
battery does
• If the cordless handset is in the charger or in the telephone base but
not accept
charge.
• It may be necessary to purchase a new battery. Please refer to the
• The telephone might be malfunctioning. Please refer to the warranty
The CHARGE • Clean the charging contacts on the cordless handset(s) and tele-
light is off.
page 8). For optimum daily performance, return the cordless handset
to the telephone base after use.
controlled by a wall switch.
base and the modular wall jack.
approximately 15 seconds, then plug it back in. Allow up to one min-
ute for the cordless handset and base to reset.
may be necessary to purchase a new battery pack.
discharged, then recharge the handset on the base or charger for 16
hours.
may need to be replaced.
light on the charger should be on.
tery compartment on the side of the telephone base and let it charge
for 16 hours. Then re-install the charged battery pack into the hand-
set.
the light is not on, refer to The charge light is off in the section
CHARGE
below.
battery section of this user's manual.
section of this user's manual for further instruction.
phone base each month using a pencil eraser or a dry non-abrasive
fabric.
69
CHARGE