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IDV380/IDV490 Fireplace Insert
NOTE: All troubleshooting items are listed in order of operation.
OBSeRVeD PROBleM
Piezo ignitor will not light the
pilot after repeated pressing
of piezo ignitor.
Pilot will not stay lit.
Burner will not light when
valve and burner switch are
both on.
Glass fogs up
Blue flames
Sooting
3
turn appliance OFF and allow to cool be-
fore servicing. Only a qualified service per-
son should service and repair the heater.
POSSiBle CAuSe
1. Defective ignitor
. Misaligned spark electrode
1. Defective thermocouple.
Loose thermocouple
. Air in gas line
3. No gas
1. Defective switch
. Defective thermopile
3. Thermostat set too low/defective
1. Normal condition
1. Normal during start up
1. Flame impingement
tROuBleShOOtiNG
ReMeDy
1. Check connections to ignitor. Replace
ignitor if ignitor connections are good,
but there is no spark.
. Check for spark arcing from the elec-
trode to pilot. Adjust and retighten.
1. Check for proper connection of ther-
mocouple to rear of valve.
. Bleed line. Contact dealer
3. Check shutoff valve and gas supply
(LPG tank)
1. Check switch connections. Jump
wires at switch.
. Check connections to valve. Contact
dealer.
3. Turn up thermostat to start unit.
Check thermostat connections.
1. Allow appliance to warm up. Glass
will clear. Additives in the gas may
dirty glass. Clean glass when cool.
1. Flames will yellow as appliance
heats up.
1. Check log position. Open shutters to
increase primary air.
57D0016
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