Frequently Asked Questions And Troubleshooting - Monessen Hearth Artisan Series Owner's Manual

6

Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions
ISSUE
2GRU IURP DSSOLDQFH
Metallic noise
:DOO DERYH DSSOLDQFH IHHOV
hot to the touch
Contact your dealer IRU DGGLWLRQDO LQIRUPDWLRQ UHJDUGLQJ RSHUDWLQJ DQG WURXEOHVKRRWLQJ 9LVLW
ZZZPRQHVVHQKHDUWKFRP WR ORFDWH D GHDOHU
B. Troubleshooting
:LWK SURSHU LQVWDOODWLRQ RSHUDWLRQ DQG PDLQWHQDQFH \RXU JDV DSSOLDQFH ZLOO SURYLGH \HDUV RI WURXEOHIUHH VHUYLFH ,I \RX
GR H[SHULHQFH D SUREOHP WKLV WURXEOHVKRRWLQJ JXLGH ZLOO DVVLVW D TXDOL¿HG VHUYLFH WHFKQLFLDQ LQ WKH GLDJQRVLV RI D SUREOHP
DQG WKH FRUUHFWLYH DFWLRQ WR EH WDNHQ 7KLV WURXEOHVKRRWLQJ JXLGH FDQ RQO\ EH XVHG E\ D TXDOL¿HG VHUYLFH WHFKQLFLDQ &RQ-
WDFW D GHDOHU WR DUUDQJH D VHUYLFH FDOO E\ D TXDOL¿HG VHUYLFH WHFKQLFLDQ
,QWHOOL)LUH 3OXVΠ2'6 ,JQLWLRQ 6\VWHP
SYMPTOM
3LORW ZRQ¶W OLJKW 7KH LJQL-
WLRQPRGXOH PDNHV QRLVH
EXW QR VSDUN
3LORW ZRQ¶W OLJKW 7KHUH LV QR
QRLVH RU VSDUN
:KHQ ¿UVW RSHUDWHG WKLV DSSOLDQFH PD\ UHOHDVH DQ RGRU IRU WKH ¿UVW VHYHUDO KRXUV 7KLV
LV FDXVHG E\ WKH EXUQLQJ R RI DQ\ RLOV UHPDLQLQJ IURP PDQXIDFWXULQJ RU IURP ¿QLVKLQJ
PDWHULDOV RU DGKHVLYHV XVHG DURXQG WKH DSSOLDQFH GXULQJ LQVWDOODWLRQ )ROORZ WKH ,QLWLDO
8VH LQVWUXFWLRQV RQ SDJH 
2GRU PD\ DOVR FRPH IURP GXVW SHW GDQGHU GHRGRUL]LQJ URRP VSUD\V DQG RWKHU IRUHLJQ
debris that collects on the surface of the burner and crushed glass media when the unit
LV QRW LQ XVH IRU DQ H[WHQGHG SHULRG RI WLPH 7R DYRLG RGRUV FDXVH E\ WKHVH VXEVWDQFHV
KDYH \RXU TXDOL¿HG VHUYLFH WHFKQLFLDQ WKRURXJKO\ LQVSHFW DQG FOHDQ \RXU DSSOLDQFH SULRU
WR WKH ¿UVW XVH RI HDFK VHDVRQ
1R DFWLRQ LV QHFHVVDU\ 1RLVH LV FDXVH E\ PHWDO H[SDQGLQJ DQG FRQWUDFWLQJ DV LW KHDWV
XS DQG FRROV GRZQ VLPLODU WR WKH VRXQG SURGXFHG E\ D IXUQDFH RU KHDWLQJ GXFW 7KLV
QRLVH GRHV QRW D HFW WKH RSHUDWLRQ RU ORQJHYLW\ RI WKH DSSOLDQFH
1R DFWLRQ LV QHFHVVDU\ 7KLV DSSOLDQFH VKLSV ZLWK D QRQFRPEXVWLEOH PDWHULDO 6SHFL¿FD-
tions of the non-combustible material are listed in the Installer's Manual for this appli-
DQFH
POSSIBLE CAUSE
Incorrect wiring
Loose connections or electrical
VKRUWV LQ WKH ZLULQJ
Igniter gap is too large
No power, transformer installed
LQFRUUHFWO\
A shorted or loose connection
LQ ZLULQJ FRQ¿JXUDWLRQ RU ZLUH
KDUQHVV
Junction box wiring
Module not grounded
&RQWURO PRGXOH LV ORFNHG RXW
Monessen • AVFL Series Owner's Manual • 4099-900 Rev. D • 01/22
SOLUTION
CORRECTIVE ACTION
9HULI\ ³6´ ZLUH RUDQJH IRU LJQLWHU DUH FRQQHFWHG WR FRU-
UHFW WHUPLQDOV RQ PRGXOH DQG SLORW DVVHPEO\
9HULI\ QR ORRVH FRQQHFWLRQV RU HOHFWULFDO VKRUWV LQ ZLULQJ
IURP PRGXOH WR SLORW DVVHPEO\ 9HULI\ FRQQHFWLRQV XQ-
derneath pilot assembly are tight; also verify igniter and
ÀDPH VHQVH ZLUHV DUH QRW JURXQGLQJ RXW WR PHWDO FKDV-
sis, pilot burner, pilot enclosure, mesh screen if present,
RU DQ\ RWKHU PHWDO REMHFW
9HULI\ JDS RI LJQLWHU WR ULJKW VLGH RI SLORW KRRG 7KH JDS
VKRXOG EH DSSUR[LPDWHO\  LQ RU  LQ  PP 
9HULI\ WKDW WUDQVIRUPHU LV LQVWDOOHG DQG SOXJJHG LQWR
PRGXOH &KHFN YROWDJH RI WUDQVIRUPHU DW FRQQHFWLRQ WR
PRGXOH $FFHSWDEOH UHDGLQJV RI D JRRG WUDQVIRUPHU DUH
EHWZHHQ  '& ,I EHORZ 9 UHSODFH EDWWHULHV
5HPRYH DQG UHLQVWDOO WKH ZLULQJ KDUQHVV WKDW SOXJV LQWR
PRGXOH 9HULI\ WKHUH LV D WLJKW ¿W 9HULI\ SLORW DVVHPEO\
ZLULQJ WR PRGXOH 5HPRYH DQG YHULI\ FRQWLQXLW\ RI HDFK
ZLUH LQ ZLULQJ KDUQHVV 5HSODFH DQ\ GDPDJHG FRPSR-
QHQWV
9HULI\ WKDW  9$& SRZHU LV ³21´ WR MXQFWLRQ ER[
9HULI\ EODFN JURXQG ZLUH IURP PRGXOH ZLUH KDUQHVV LV
JURXQGHG WR PHWDO FKDVVLV RI DSSOLDQFH
5HVHW WKH FRQWURO PRGXOH XVLQJ WKH UHVHW VZLWFK LQ WKH
ORZHU IURQW IDFH 6HH )LJXUH 
23