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9 Troubleshooting
LED status
Off
9.3 Errors during Registration in Sunny Portal
Problem
The PV System Setup Assistant
cannot establish a connection
to the Sunny Home Manager.
The PV System Setup Assistant
lists none or not all of the
BLUETOOTH devices in your PV
system.
56
HoMan-IA-en-17
Cause and corrective measures
There is no BLUETOOTH connection between the SMA radio-controlled
socket and the Sunny Home Manager.
Corrective measures:
• Ensure that the Sunny Home Manager is supplied with voltage
(see Section 7.6).
• Ensure that the same NetID is configured on the
SMA radio-controlled socket and the Sunny Home Manager
(see Section 5.1.3, page 29).
• If possible, select a different mounting location.
• If no other mounting location is possible, use an
SMA BLUETOOTH Repeater or an additional SMA radio-controlled
socket. This will extend the wireless range of your BLUETOOTH
network.
Cause and corrective measures
It is possible that the Sunny Home Manager is not correctly
connected to the router.
or
It is possible that the Sunny Home Manager does not have
voltage supply. In this case, all LEDs on the
Sunny Home Manager will be off.
Corrective measures:
• Ensure that the Sunny Home Manager is correctly
connected to the router (see Section 7.4).
• Ensure that the Sunny Home Manager is supplied with
voltage (see Section 7.6, page 42).
• Contact the SMA Service Line if the Sunny Home Manager
is correctly connected to the router and is supplied with
voltage but all LEDs remain off.
The NetID of the PV system may not be configured on certain
devices.
Corrective measures:
• Ensure that the NetID of the system is set on all devices.
SMA Solar Technology AG
Installation Manual
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