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9 Troubleshooting
LED status
Flashing red and
orange intermittently
9.1.3 States of the BLUETOOTH LED
LED status
Flashing blue
54
HoMan-IA-en-17
Cause and corrective measures
The Sunny Home Manager has not been connected to Sunny Portal for at
least ten minutes.
There is an event type Error present in at least one device or at least one
device is not connected to the Sunny Home Manager (event type
Disturbance).
The event and the data read out cannot be sent to Sunny Portal. The event
and the data are cached in the Sunny Home Manager.
Corrective measures:
• Ensure that the Sunny Home Manager is correctly connected to the
router (see Section 7.4).
• Check whether the Internet connection is functioning:
• In the web browser address line, enter e.g.
www.SMA-Solar.com and confirm with the [Enter] key.
• If the Internet connection is permanently impaired, ensure that
the router is functioning correctly. If necessary, contact the
Internet service provider and read off the device errors present
on the inverter display (see inverter manual).
• Once the Sunny Home Manager is reconnected to Sunny Portal, call
up the event in the Sunny Portal system log book (see user manual
"SUNNY HOME MANAGER in Sunny Portal").
Cause and corrective measures
The BLUETOOTH connection to the devices of the PV system is critical.
Corrective measures:
• If possible, select a different mounting location and check the
connection.
• If no other mounting location is possible, use an
SMA BLUETOOTH Repeater or an SMA radio-controlled socket.
This will extend the wireless range of your BLUETOOTH network.
SMA Solar Technology AG
Installation Manual
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