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9 Troubleshooting
9 Troubleshooting
9.1 Errors in the Sunny Home Manager
9.1.1 States of All LEDs
LED status
Off
9.1.2 States of the Status LED
LED status
Glowing red
Flashing red
52
HoMan-IA-en-17
Cause and corrective measures
The Sunny Home Manager does not have voltage supply.
Corrective measures:
• Supply the Sunny Home Manager with voltage (see Section 7.6).
Cause and corrective measures
The system is starting.
Corrective measures:
• Do not disconnect the Sunny Home Manager from the voltage
supply.
If the status persists: Error.
Corrective measures:
• Disconnect the Sunny Home Manager from the voltage supply and
then reconnect (see Section 7.6).
• If the status persists, contact the SMA Service Line.
The Sunny Home Manager cannot establish a connection to Sunny Portal.
It is possible that there is a proxy server in your network or DHCP is not
activated in your router.
Corrective measures:
• Use the Sunny Home Manager Assistant (see Section 9.4).
The Sunny Home Manager cannot establish a connection to Sunny Portal.
It is possible that the Sunny Home Manager is not correctly connected to
the router.
Corrective measures:
• Ensure that the Sunny Home Manager is correctly connected to the
router (see Section 7.4).
• If the Sunny Home Manager is correctly connected to the router and
the status LED continues to flash red, perform a complete reset of the
Sunny Home Manager (see Section 9.6).
SMA Solar Technology AG
Installation Manual
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