Troubleshooting Tips - GE PGP9830 Owner's Manual & Installation Instructions

Troubleshooting tips ... Beforeyou cGIIfor service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Possible Cause What To Do
Water won't boil
Burners have yellow
or yellow-tipped
flames
The combustion quality of burner
flames needs to be determined
visually.
Cover pan with a lid. Turn the downdraft fan OFF until the
water begins to boil.
Use the illustrations below to determine if your burner
flames are normal. If burner flames took like A, call for
service. Normal burner flames should book like B or C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
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A-Yellow flumes B-Yellow tips C=Softblue
Call for service on outer cones flames Normal
Normal for LPgas for natural gas
Burner parts not replaced correctly. See Care and cleaning of the cooktop section.
Burners do not light Plug on cooktop is not completely Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet, grounded outlet.
Gas supply not connected or See the Installation Instructions section.
I turned on_
Sparking sound
persists after burner is
turned off
Occasional sparking
sound
Burner flames very
large or yellow
A fuse in your home may be blown
or the circuit breaker tripped.
Igniter orifice in burner body may
be clogged.
Burner parts not replaced correctly.
Notch in burner head may be
clogged.
Be sure the knob is in the OFF
position.
Changing blower speed.
Improper air to gas ratio.
Notch in burner head may be
clogged.
Replace the fuse or reset the circuit breaker.
Remove the obstruction.
See Burner Caps, Heads and Electrodes in the Care and
cleaning of the cooktop section.
Use a small sewing needle or paper clip to unplug.
Remove knob by pulling it straight off the stem and check
the bottom of the knob for any buildup of soil.
This is a typical electrical switching noise. This is normal.
If cooktop is connected to LP gas, contact the person who
installed your cooktop or made the conversion.
Use a small sewing needle or paper clip to unplug.
Burner flames make Burner has not been used recently. A "cold" burner ignited in the HI setting may have some
excessive noise flame "roar" or "lifting". This should dissipate after 4 to 5
minutes.
Burner flames pulled Vent fan set at high speed. This is normal. If cooking performance is affected, change
toward vent grille to a lower fan speed setting.
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