Canon DU7-1178-000 Service Manual page 86

Message Error code Cause
No display #834
SMTP server #839
authentication
error
SSL error(SMTP #841
Send)
SSL error(SMTP #842
Send)
SMTP #843
authentication
error
SSL error(POP) #844
POP AUTH #845
encryption error
MDN error notification
received. The MDN error
notification is sent to the
transmission source as a
transmission result in the
mail header when the
final processing of a mail
sent in I-Fax Full mode
fails in the iR reception
machine.
Error occurred with
password, user name and/
or account when
attempting SMTP AUTH
transmission.
Because there is no
encoding algorithm in
common with the mail
server, error occurred
when attempting SSL
encoded transmission.
The mail server has
requested client
authentication, which is
an unsupported function,
and an error was
generated when SSL
transmission was
attempted.
In SMTP authentication
using GSSAPI, there is a
significant difference
(more than 5 minutes) in
the time set in the KDC
(Key DistributionCenter)
server and that set in the
iR, causing SMTP
authentication, using
GSSAPI, to fail.
In a transmission using
POP Before SMTP, the
device attempted SSL
encryption
communications but an
error occurred in the
communications and
failed in POP
authentication.
In an email or I-Fax
transmission using POP
Before SMTP, the device
attempted POP Auth but
an error occurred in the
POP server and failed in
POP authentication.
Remedy
- Programme the transmission other party conditions so
that they can be processed by the receiver.
- Check that the receiver memory is not full.
- Correct the cause of reception image decoding failure.
- Check SMTP authentication user name, password.
- Check SMTP server account.
- Stop SSL encoded transmission.
- Change mail server settings and add encoding
algorithm.
- Change the mail server settings so that client
authentication is not requested.
- Stop using SSL encoded transmissions.
- Correct the time settings on the machine.
- Check the time zone and summer time settings.
- Correct the KDC server time settings.
- Check the settings for encrypted SSL communications
in the POP server.
- Turn Allow SSL (POP) option off in Additional
Functions not to use SSL encryption function for
communications with the POP server. - Turn POP
Authentication before Sending option off not to use
POP Before SMTP.
- Check POP Address and POP Password settings of
Additional Functions.
- Check the POP authentication settings in the POP
server.
- Cancel the selection of POP AUTH for POP AUTH
Method.
- Turn POP Authentication before Sending option off
not to use POP Before SMTP.
Chapter 4
4-9