Onkyo TX-SR444 Basic Manual page 54

Audio
● Make sure that the speaker setup microphone is not still
connected.
● Confirm that the connection between the output jack on
the device and the input jack on this unit is correct.
● Make sure that none of the connecting cables are bent,
twisted, or damaged.
● If the MUTING indicator on the display flashes, press
MUTING on the remote controller to unmute the unit.
● While headphones are connected to the PHONES jack,
no sound is output from the speakers.
● Set to "Off" if "Audio Select" - "PCM Fixed Mode" is set
to "On".
Check the following if the above does not fix the problem:
 There is no sound from the TV
¼
● The input selector on this unit needs to be switched to
TV.
● If your TV does not support ARC, you need, in addition
to the HDMI OUT jack connection, a digital optical cable
connection between the digital audio out optical jack of
the TV and the TV OPTICAL input jack of the unit, or an
analog audio cable connection between the audio output
jack of the TV and the analog audio input jack for TV of
the unit.
 No sound from a connected player
¼
● Change the input selector on this unit to the position of
the terminal to which the player is connected.
● Check the digital audio output setting on the connected
component. On some game consoles, such as those
that support DVD, the default setting is off.
● With some DVD-Video discs, you need to select an
audio output format from a menu.
 A speaker produces no sound
¼
● Make sure that the polarity of the speaker cables (+/-)
is correct, and that no bare wires are in contact with the
metal part of speaker terminals.
● Make sure that the speaker cables are not shorting.
● Make sure the speakers are configured correctly.
 Only the front speakers produce sound
¼
● When the Stereo or Mono listening mode is selected,
only the front speakers and subwoofer produce sound.
 Only the center speaker produces sound
¼
● If you use the Dolby Surround listening mode with a
mono source, such as an AM radio station or mono
TV program, the sound is concentrated in the center
En-34
speaker.
 The surround speakers produce no sound
¼
● When the T-D (Theater-Dimensional), Stereo or Mono
listening mode is selected, the surround speakers
produce no sound.
● Depending on the source and current listening mode,
not much sound may be produced by the surround
speakers. Try selecting another listening mode.
 The center speaker produces no sound
¼
● When the Stereo or Mono listening mode is selected,
the center speaker produces no sound.
 No sound from the back speakers or height
¼
speakers
● Depending on the source and current listening mode,
not much sound may be produced by the speakers. Try
selecting another listening mode.
 The subwoofer produces no sound
¼
● When you play source material that contains no
information in the LFE channel, the subwoofer produces
no sound.
 Volume is low
¼
● Check the volume. The volume level is adjustable
between Min, 1 to 79, Max (80). It is normal that the unit
volume level is set up to 40 or around.
 Noise can be heard
¼
● Using cable ties to bundle audio cables with power
cords, speaker cables, etc. may degrade the audio
performance, so refrain from doing it.
● An audio cable may be picking up interference. Try
repositioning your cables.
 The sound changes when I connect my headphones
¼
● When a listening mode other than Direct or Mono is
selected, connecting a headphone automatically selects
Stereo.
 About DTS signals
¼
● When DTS program material ends and the DTS
bitstream stops, the unit remains in DTS listening mode
and the dts indicator remains on. This is to prevent noise
when you use the pause, fast forward, or fast reverse
function on your player. If you switch your player from
DTS to PCM, you may not hear any sound because the
unit does not switch formats immediately. In such case,
you should stop your player for about 3 or more seconds
and then resume playback.
● With some CD and LD players, you will not be able
to playback DTS material properly even though your
player is connected to a digital input on the unit. This is
usually because the DTS bitstream has been processed
(e.g., output level, sampling rate, or frequency response
changed) and the unit does not recognize it as a
genuine DTS signal. In such cases, you may hear noise.
● Playing DTS program material, using the pause, fast
forward, or fast reverse function on your player may
produce a short audible noise. This is not a malfunction.
 The beginning of audio received by an HDMI input
¼
jack cannot be heard
● Since it takes longer to identify the format of an HDMI
signal than it does for other digital audio signals, audio
output may not start immediately.
Troubleshooting