Troubleshooting - TRENDnet TEG-160WS Quick Installation Manual

Troubleshooting

Q1: After connecting the TEG-160WS/TEG-240WS to a power outlet, the LEDs do not turn
on.
A1: Check the connection of the power cord to the TEG-160WS/TEG-240WS and the power
outlet. Also check that the power outlet is receiving power.
Q2: After installing the Web-Management Utility, I clicked Discovery and the Utility is unable
to discover the TEG-160WS/TEG-240WS. What should I do?
A2: Make sure that the TEG-160WS/TEG-240WS is powered on and that all connections are
secure. Also check that your computer's IP Address is on the same network segment as the
TEG-160WS/TEG-240WS. The default IP Address of the Switch is 192.168.0.1 and the
default password is admin.
Q3: When I access the TEG-160WS/TEG-240WS using a web browser, I get a screen that
tells me "only one user can login". What should I do?
A3: Another computer is configuring the TEG-160WS/TEG-240WS. Please wait until the
user logs off. If the other user has already logged off and you still get the same screen, then
disconnect the power cord from the TEG-160WS/TEG-240WS, wait for 5 seconds, reconnect
the power cord to theTEG-160WS/TEG-240WS, allow 5 seconds for the Switch to power on,
and then attempt to access the web configuration page to login.
Q4: I forgot the administration password. How do I reset my TEG-160WS/TEG-240WS?
A4: Press on the reset button using a pen or paperclip for 10 seconds. The default
password is admin.
Q5: When I connect a computer to the Switch's gigabit port, the LINK/ACT LED turns on, but
the 100Mbps LED remains off.
A5: For the TEG-160WS, when the 1000Mbps LED remains off, the computer's connection
speed is 10Mbps or 100Mbps (if the 100Mbps LED is on). For the TEG-240WS, if the
SPEED LED is off, the computer's connection speed is 10Mbps. When the SPEED LED is
yellow, the computer's connection speed is 100Mbps. Make sure that you have a Gigabit
Ethernet adapter installed. Also make sure to use a Cat-5e or Cat 6 Ethernet cable.
If you still encounter problems or have any questions regarding the TEG-160WS/TEG-240WS,
please refer to the User's Guide included on the Utility CD-ROM or contact Trendnet's Technical
Support Department.
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