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Action
3
Ensure that the fusing unit is set properly.
Does this solve your problem?
4
Replace the fusing unit, the transfer unit, and the retard roller.
Replace the fusing unit, the transfer unit, and the retard roller. See
a
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
After you replace the fusing unit, Launch the Tool Box.
b
Click Chart Print on the Diagnosis tab.
c
Click Pitch Configuration Chart.
d
The Pitch Configuration Chart is printed.
Does this solve your problem?
Exit Jam (Exit Sensor Off JAM)
Action
1
Ensure the fusing unit is installed correctly.
Does this solve your problem?
2
Replace the fusing unit, the transfer unit, and the retard roller.
Replace the fusing unit, the transfer unit, and the retard roller. See
a
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
After you replace the fusing unit, Launch the Tool Box.
b
Click Chart Print on the Diagnosis tab.
c
Click Pitch Configuration Chart.
d
The Pitch Configuration Chart is printed.
Does this solve your problem?
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
Action
1
Ensure that tray1 or the optional 550-sheet feeder is properly inserted.
Does this solve your problem?
2
Load Rough Surface paper one sheet at a time.
Does this solve your problem?
3
Use print media that is not damp.
Does this solve your problem?
4
Fan the print media.
Does this solve your problem?
5
Wipe the retard roller in tray1 or the optional 550-sheet feeder where the
multi-feed occurred with a cloth moistened with water.
Does this solve your problem?
Yes
No
The task is complete.
Go to action 4.
The task is complete.
Contact Dell.
Yes
No
The task is complete.
Go to action 2.
The task is complete.
Contact Dell.
Yes
No
The task is complete.
If using Rough Surface
paper, go to action 2.
If using other type of
print media, go to
action 3.
The task is complete.
Go to action 4.
The task is complete.
Go to action 4.
The task is complete.
Go to action 5.
The task is complete.
Contact Dell.
Troubleshooting Guide
309
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Table of Contents
Troubleshooting
