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Troubleshooting
Action
Step 3
a
Review the tips on avoiding jams. For more information, see
"Avoiding jams" on page
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
a
From the printer control panel, navigate to:
Next >
> Clear the jam, press OK >
b
Follow the instructions on the printer display.
Does the paper jam message remain?
Jammed pages are not reprinted
Action
a
Turn on jam recovery.
1
From the control panel, navigate to:
Settings > General Settings > Print Recovery > Jam
Recovery
2
Select On or Auto.
3
Depending on your printer model, press
b
Resend the pages that did not print.
Were the jammed pages reprinted?
98.
Yes
Contact
support.
Yes
Contact
support.
Yes
The problem is
solved.
.
No
technical
The problem is
solved.
No
technical
The problem is
solved.
No
Contact
technical
support.
121
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