Miscellaneous; Returning Your Scanner For Repairs; Locking The Carriage; Locking The Scanmaker 4 For Shipping - Microtek ScanMaker 4 User Manual

This section contains information the following.
• Returning the scanner
•

Locking the carriage

• Replacing the scanner lamp

Returning your scanner for repairs

Your ScanMaker flatbed color scanner has been built
to exacting standards. Just like any piece of electrical
equipment, however, your scanner or the delicate
parts in it are subject to wear and tear and may
malfunction for any number of reasons. If your
scanner needs to be serviced or repaired, do the
following:
For U.S. users:
• Call 310-297-5151 to obtain an RMA number
from Microtek Technical Support.
• Lock the carriage (discussed in the next section).
• Pack the scanner in the original box without any
software, and send the interface card and cables
(only if applicable and asked to do so). If you
have lost the original box, you will need to buy
one from Microtek for a nominal fee.
• Send the scanner to Microtek Lab, Inc., 3715
Doolittle Drive, Redondo Beach, CA 90278,
Attention RMA number <put the RMA number
here>.
Important: Make sure the RMA number is on the
outside address label and is visible. Packages without
an RMA number or with the wrong RMA number on the
outside of the box will be refused and returned to
sender.
For Canadian users:
Call Microtek Technical Support. You will be given
an RMA number and address to where your scanner
can be sent for repair.

Miscellaneous

For users in parts other than the U.S. or
Canada:
Call your authorized dealer for further instructions.
Locking the carriage
You need to lock the scanner carriage if you wish to
ship back your scanner for any reason. The carriage
must be locked to prevent the mechanism from
moving during shipping and getting damaged in the
process.
In addition, you need to pack the scanner in the
original box in which it came. No scanner will be
accepted in a packaging other than the authorized
Microtek packing box. If your box is lost, call
Microtek Sales to purchase a new one.
Important: Microtek will not be liable for scanners
that are damaged during transit because the carriage
had not been locked or was not packed in the original
or authorized packaging.

Locking the ScanMaker 4 for shipping

1. Turn the scanner power off and then back on.
The carriage will move forward a bit and then
return to its standby position. When the carriage
stops moving, turn off the scanner. Be sure that
the carriage is in the standby position before you
proceed to the next step to tighten the locking
screw. Otherwise, the carriage won't be locked
properly and can get damaged during shipping.
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