GE LOGIQ E9 Service Manual page 281

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Gather Logs Utility

Click the Gather Logs button to prepare them for retrieval by the On Line Center. The logs are

compressed into a .zip file and the filepath and file name is displayed on the window.

If the application is not running, logs can be gathered using the Gather Logs shortcut on the Windows

In R6 and later, Gather Logs Utility will not be collecting logs that contain protected information. If those

logs are needed, the OnLine Engineer will have to request the user to perform an Alt D function,

authorizing the inclusion of protected information in the logs.

Image Viewer Utility

The Image Viewer Utility lists the availability of images for export. This example shows no images

available for export.

Image Compress & Delete Utility

Select the images you want to compress or delete. This example shows no images available at this time.

Compress Files = compresses images into a .zip file.

Delete Files = deletes the images from the image Export/Service directory.

Scanner Documentation Interface

Use this to view the user and service documentation for the system. You need to have your

documentation disk inserted in the drive in order to open it. Otherwise you will see the message

displayed in

Figure 7-32 "Scanner Documentation Interface Window"

Figure 7-32 Scanner Documentation Interface Window

Chapter 7 Diagnostics/Troubleshooting