Mitel Attendant Console Manuals

Manuals and User Guides for Mitel Attendant Console. We have 1 Mitel Attendant Console manual available for free PDF download: User Manual

Mitel Attendant Console User Manual (108 pages)

Brand: Mitel | Category: Software | Size: 1 MB

Attendant Console
1
To Answer a Call
3
To Transfer a Call
3
Safety Notices
6
Limited Warranty
7
Table of Contents
9
Welcome

13
- About this User Guide
  
  13
- Related Documentation
  
  13
- Part Numbers
  
  13
Getting Started

15
- System Requirements
  
  15
  - Software Requirements
    15
  - Hardware Requirements
    15
  - Telephone System and Network
    16
    
    Attendant Console
    16
    
    Attendant Console Database Programming
    16
  - CT Gateway
    16
  - TCP/IP Connections
    17
  - Software Security Key
    17
- Installing the Attendant Console Software
  
  18
- Upgrading the Attendant Console Software
  
  19
- Starting the Attendant Console Application
  
  19
  - Logging on
    20
  - Logging off
    20
- Performing a System Refresh
  
  21
- Setting Attendant Console Properties
  
  22
  - User Tab
    22
  - Transfer Tab
    24
  - Program Tab
    25
  - Locations Tab
    26
  - Night Mode Tab
    27
  - Connection Tab
    28
  - Warnings Tab
    31
  - Diagnostics Tab
    32
Using Attendant Console

35
- Main Attendant Console Screen
  
  35
- Call List
  
  36
- Drop-Down Menus
  
  37
  - Console Drop-Down Menu
    37
    
    Log off
    37
    
    Import Settings
    37
    
    Export Settings
    38
    
    Night Mode
    39
    
    System Refresh
    40
    
    Options
    40
    
    Configuration Wizard
    40
    
    Exit
    40
  - Call Handling Drop-Down Menu
    40
  - Directory Drop-Down Menu
    42
    
    Directory List
    43
    
    Set DND
    46
    
    Set Forward
    46
    
    Hide Entry
    46
    
    Custom Entry
    47
    
    Properties
    48
  - Volume Drop-Down Menu
    50
    
    Adjusting the Volume
    50
    
    Muting the Microphone
    51
  - Shortcuts Drop-Down Menu
    51
    
    Setup Shortcuts
    52
  - View Drop-Down Menu
    57
    
    Toolbars
    57
    
    Customize Toolbar
    57
    
    Status Bar
    58
    
    Directory
    60
    
    Shortcut Panels 1-4
    61
  - Tools Drop-Down Menu
    61
    
    Customize Directory
    61
    
    Group Setup
    63
    
    Hidden Entries
    64
    
    Call Log
    65
    
    Statistics
    66
    
    Conference
    67
    
    Dial Pad
    68
    
    Feature Codes
    68
    
    Messages
    69
    
    Page Zones
    69
    
    Database Programming
    69
  - Help Drop-Down Menu
    70
- Handling Calls
  
  71
  - Placing Calls
    71
  - Answering Calls
    71
    
    Tagging Calls
    72
  - Hanging up
    72
  - Transferring Calls
    72
    
    Immediate Transfer
    72
    
    Announced Transfer
    73
    
    Holding for Announced Transfer
    73
    
    Transferring to Voice Mail
    73
    
    Canceling a Transfer
    73
    
    Transferring a Call with Hot Dialing
    73
    
    Transferring a Call Without Hot Dialing
    74
    
    Split between the Announcement Call and Transfer Party
    74
    
    Canceling a Transfer
    74
  - Putting Calls on Hold
    75
  - Conference Calls
    75
    
    Building a Conference
    75
    
    Connecting a Conference
    76
    
    Adding a Call to the Conference
    76
  - Inter-Station Messages
    76
    
    Leaving a Message
    76
    
    Responding to a Message
    77
    
    Removing a Message
    77
  - Dialing a Feature Code
    78
  - Dialing Digits
    78
- Programming Station Information
  
  79
  - Station Tab
    80
  - Dnd/Reminder Tab
    84
- Administrator Database Programming Planning Sheets
  
  86
Troubleshooting

89
- Troubleshooting OAI Connections
  
  89
- Frequently Asked Questions about OAI Configuration
  
  89
- Troubleshooting the Installation
  
  91
- Error Messages
  
  92
  - Connection Errors
    92
- Frequently Asked Questions
  
  98
  - Attendant Console Setup Options
    98
  - Screen will Not Pop-Up
    98
  - Directories
    99
  - Muting Your Phone Microphone
    99
  - Volume
    99
  - Conference Calls
    99
- Dialing a Feature Code or Digits While on a Call
  
  100
  - Time Differences
    100
  - Mailbox Settings
    100
  - Statistics
    101
  - Database Programming
    101
Index

103

Mitel Categories

IP Phone

Telephone Conference System

Cordless Telephone Handsets

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Mitel Attendant Console Manuals

Mitel Attendant Console User Manual (108 pages)

Table of Contents

Welcome

About this User Guide

Related Documentation

Part Numbers

Getting Started

System Requirements

Installing the Attendant Console Software

Upgrading the Attendant Console Software

Starting the Attendant Console Application

Performing a System Refresh

Setting Attendant Console Properties

Using Attendant Console

Main Attendant Console Screen

Call List

Drop-Down Menus

Handling Calls

Programming Station Information

Administrator Database Programming Planning Sheets

Troubleshooting

Troubleshooting OAI Connections

Frequently Asked Questions about OAI Configuration

Troubleshooting the Installation

Error Messages

Frequently Asked Questions

Dialing a Feature Code or Digits While on a Call

Index

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Mitel Categories