Troubleshooting The Installation - Mitel Attendant Console User Manual

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Troubleshooting the Installation

During the installation, you may see one of the following Warning or Error Messages.
:
File In Use Warning
EXE File In Use Error
Destination File Error:
cannot create directory
or file
These are the steps you should follow when troubleshooting System OAI. For best results,
perform the steps in order, one at a time. Never change more than one variable at a time when
troubleshooting hardware.
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Refer to the telephone system's Installation and Maintenance Manual for more information on
the system features.
Mitel ® Attendant Console User Guide – Issue 3.2, September 2009
HAT KIND OF LICENSING DO
You must have System OAI Events and System OAI Third Party Call Control Software Fea-
tures enabled on all nodes or you must have the Software Features Licensing for the 5000
CP. By using System Level OAI, the application becomes much more interactive. The
Attendant may now have access to all of Mitel's features and the power to change stations
Active/Busy state, view multiple nodes, perform basic database programming actions, cre-
ate unlimited key maps, etc.
I
O NEED TO MATCH THE MAIN NODE
You must have System OAI Events and System OAI Third Party Call Control Software Fea-
tures enabled on all nodes or you must have the Software Features Licensing for the 5000
CP.
A T
HAT IS AN PPLICATION RANSCEIVER FOR THE
An Application Transceiver is software that converts the OAI stream from a TCP/IP format
to RS232. The Application Transceiver is used only with programs that can communicate
only via RS232. The Attendant Console communicates via TCP/IP, so you never need an
Application Transceiver to run the Attendant Console.
Error/Warning
The file exists on your PC and is
in use.
An earlier installation of
Attendant Console software is
currently in use.
This is usually caused by a write-
protection conflict on a network
drive or by a shortage of
available space.
The Axxess system must be using version 5.1 or later software on all nodes (5.119 or later
recommended) and the 5000 CP must be running version 1.0 or later.
Verify that you can see system call activity. This is the easiest way to determine that
System OAI is being received by the Attendant Console.
Verify that System OAI Events and System OAI Third Party Commands Premium Features
for the Axxess system and Software Feature Licensing for the 5000 CP are enabled on all
nodes.
Verify that you have configured the Attendant Console TCP/IP connection to the telephone
system correctly. For TCP/IP to work on your computer, it must be configured with IP
addresses, subnet masks, and a default gateway for each network adapter on the
computer. To determine if TCP/ IP is installed on your computer, check with your Network
Administrator.
I C ? W
NEED FOR THE ONSOLE
'
S LICENSING ON A REMOTE NODE
A
XXESS SYSTEM
Problem
Close all other applications
before continuing the installation.
Select OK to continue.
Select OK and close the earlier
version. Restart the installation.
The text of the warning will give
you the information needed to fix
the problem.
Troubleshooting
?
HY
?
? W I ?
HEN DO NEED IT
Fix
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