Mitel Attendant Console User Manual
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Mitel Attendant Console User Manual

Mitel Attendant Console User Manual

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M I T E L

Attendant Console

User Guide

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Summary of Contents for Mitel Attendant Console

  • Page 1: Attendant Console

    M I T E L Attendant Console User Guide...

  • Page 3: To Answer A Call

    Highlight the desired page zone in the Page Zones dialog, and then either press ENTER, select Begin Page, or double-click the desired page zone. Make your announcement before the Paging timer expires, then hang up. Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 4 If you copy the wrong call into the Conference tag list, remove it by highlighting it in the Conference Setup list and selecting Remove Call. This does not affect the Call List, only the Conference Setup list. Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 5 Inter-Tel is a registered trademark of Inter-Tel (Delaware), Incorporated. All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks Corporation, Incorporated or Inter-Tel (Delaware), Incorporated. All rights reserved. © 1996–2009 Mitel Networks Corporation Personal use of this material is permitted.

  • Page 6: Safety Notices

    Danger indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. The exclamation point within an equilateral triangle indicates that important operating and maintenance (servicing) instructions are included in the literature accompanying the product. Page ii Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 7: Limited Warranty

    Mitel Integrated Systems has been specifically advised of the possibility of such damages. In no event will Mitel Integrated System's liability for any damages to you or any other person ever exceed the lower of suggested list price or actual price paid for the license to use the software, regardless of any form of the claim.

  • Page 9: Table Of Contents

    Attendant Console Database Programming........
  • Page 10 Help Drop-Down Menu ............58 Page vi Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 11 Administrator Database Programming Planning Sheets ....... 74 Page vii Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 12 Attendant Console Setup Options ........

  • Page 13: Welcome

    Attendant Console streamlines system attendant operations by linking the call processing capability of your telephone system with your personal computer (PC). About This User Guide This user guide provides all of the information you will need to use the Attendant Console and its features. •...

  • Page 15: Getting Started

    Getting Started Getting Started This chapter contains instructions for installing and setting up your Attendant Console. System Requirements This section lists the various system requirements for Attendant Console. Software Requirements Attendant Console v3.2 requires the following software: • One of the following operating systems: o Microsoft Windows XP (Service Pack 2 or higher).

  • Page 16: Telephone System And Network

    If the network has multiple Voice Processing Units, they must have remote mailboxes on the system where the Attendant Console is located to allow the Attendant Console user to leave voice mail messages for all mailboxes through the mailbox associated with the Attendant Console’s extension.

  • Page 17: Tcp/Ip Connections

    The software “key” is a small security device that must be attached to your PC’s parallel port or USB port to fully enable the Attendant Console software. Without the key, the software will only work in “demo” mode. The software key does not affect the functionality of the parallel or USB port itself.

  • Page 18: Installing The Attendant Console Software

    The software security key must be attached to the parallel port or USB port on your PC for you to use the Attendant Console software. Without the key, the software will remain in demonstration mode. The key does not affect the functionality of the parallel port. Any device that connects to the parallel port can be connected through the software key.

  • Page 19: Upgrading The Attendant Console Software

    After all files have been installed, the Attendant Console displays a window asking if you want to add a shortcut for the Attendant Console to the Windows Start Menu or the desktop and if you want to launch the Attendant Console on start-up. Answer as desired.

  • Page 20: Logging On

    Click Log On. The system displays the message, “Retrieving System Information.” If this is the first time you have used the Attendant Console, the system will perform a refresh. If a second user logs on, the program automatically logs off the previous user.

  • Page 21: Performing A System Refresh

    Console database with the telephone system. A system refresh is performed when the Attendant Console is first installed. You have the option of having the system perform a refresh on start-up. To do so, check Automatically logon to...

  • Page 22: Setting Attendant Console Properties

    User, Transfer, Program, Locations, Night Mode, Connection, Warnings, and Diagnostics preferences. User Tab The User tab, shown below, allows each Attendant Console user to set the following options for their username. • Automatic Forwarding: Provides an overflow location for incoming calls. You may specify how many calls are allowed on your extension.
  • Page 23 • Restore program when call rings: Your Attendant Console screen moves to the front when a call rings in, or pops up the Attendant Console screen if the program is minimized. • Show hunt group calls for ACD hunt groups that I am logged in to: Calls to the ACD hunt group that you are logged in to are displayed in the Directory List.

  • Page 24: Transfer Tab

    Getting Started Transfer Tab The Transfer tab allows each Attendant Console user to set the following call options. • Default Transfer Type: Is the transfer type used when you press ENTER or use hot dialing. Your options are Announced Transfer or Immediate Transfer.

  • Page 25: Program Tab

    Perform system refresh at startup: Every time you startup the Console, the system updates the database information automatically. Page 13 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 26: Locations Tab

    Show Locations in Directory: The Location column appears in the Directory and it shows locations of all the stations. • Node Number and System Location: Display all the nodes that the Attendant Console is communicating with and their locations. •...

  • Page 27: Night Mode Tab

    To select the desired nodes: Check Put selected nodes in night mode, the Node list becomes editable, as shown below. Check the desired nodes and click OK. Page 15 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 28: Connection Tab

    Getting Started Connection Tab The Connection tab is used to set up communication with the telephone system. This information must be entered correctly for the Attendant Console to work. If you do not know the information, contact your Telephone Administrator. •...
  • Page 29 • Add: Adds servers manually. When you click Add, the Add OAI Connection dialog, shown below, appears. Page 17 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 30 Click OK to accept the change, or Cancel to exit without making any changes. To remove an OAI Server: Highlight the OAI Server you would like to remove. Click Remove. Page 18 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 31: Warnings Tab

    Logging on as a user other than the user set for automatic logon To enable a warning message: Check the desired warning message. To disable a warning message: Uncheck the desired warning message. Page 19 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 32: Diagnostics Tab

    When the file reaches the maximum size specified in Diagnostics tab, the Attendant Console automatically erases the file and starts over. If several log files are maintained, the oldest will be erased and a new one started.
  • Page 33 If you would like to create multiple files, as shown above, reduce the number of bytes per log files in the Log File settings (see page 20). Page 21 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 35: Using Attendant Console

    Using Attendant Console Using Attendant Console The Attendant Console program allows you to use your PC to quickly handle a large number of calls, as well as use all of the features available through your keyset. It has the flexibility to accommodate several user styles.

  • Page 36: Call List

    DND: You called an extension in do-not-disturb. o Waiting: You called a busy hunt group and the call has camped on. o Forwarding to XXXX: The Attendant Console is in the process of forwarding this call due to automatic forwarding, as configured in User Settings (see page 10).

  • Page 37: Drop-Down Menus

    This allows you to do the following: Log Off This allows you to log off of the Attendant Console but does not close the application. Import Settings To simplify programming configuration settings, you can import Console settings from one PC to your Console PC.

  • Page 38: Export Settings

    Select a data file (*.czp) and its location you wish to export in the dialog below. By default, the Console exports the file to the My Documents folder. Click OK to proceed. Page 26 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 39: Night Mode

    View: Displays the Night Mode Status dialog box, as shown below. This shows the night mode status for each node with which the Attendant Console is communicating. From this screen, you can also put individual nodes in and out of night mode.

  • Page 40: System Refresh

    The Attendant Console receives data from the telephone system for page zones, directory entries, and feature codes. While the Attendant Console is running, it is able to recognize changes in the database and update its own database. However, when the Attendant Console is not running, changes may be made to the telephone system in which case the Console database and telephone system may be out of sync.
  • Page 41 Allows you to associate a name with the selected outside call. 53, 50 Add to Directory Adds the selected call to your custom directory. Page 29 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 42: Directory Drop-Down Menu

    Hides the selected entry (cannot be used on custom entries). Custom Entry Allows you to add, edit, or remove custom entries. Properties Allows a System Administrator to configure directory entry prop- erties. Page 30 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 43: Directory List

    For UCD hunt groups, only the number of calls ringing and number of available agents are displayed. Page 31 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 44 Number or Name box, shown below, in the Directory. The Attendant Console attempts to match characters with the data in the “Last” or “First” column and numeric characters with the data in the “Number” column. It then selects the station with the best match.
  • Page 45 The question mark is a custom entry that the Attendant Console cannot identify. The white phone is a custom entry that the Attendant Console rec- ognizes as a station, but for which it cannot supply the status (it may be on another node).

  • Page 46: Set Dnd

    Forward if No Answer, and Forward if Busy or No Answer. Type the Forward Destination in the text box, then click OK. For outside number destinations, the Attendant Console automatically insets NOTE the outgoing feature code. Do not include the outgoing access code in the number.

  • Page 47: Custom Entry

    Console displays the Edit Directory dialog, similar to the one shown above, with the name and phone number fields filled in. If you want any Attendant Console user to be able to use this entry, check the Everyone can use this box.

  • Page 48: Properties

    Click on the desired type in the Properties dialog. The following screen shots show the sample dialogs for each device. Sample Properties for Station and Single-Line Devices Page 36 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 49 Everyone can use this: Allows any Console user to be able to use this entry. • Mailbox only: Allows you to add an unassociated mailbox as a custom entry. Sample Properties for Hunt Groups Page 37 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 50: Volume Drop-Down Menu

    When you select the Volume drop-down menu, the following screen appears. You can adjust the volume and set the microphone mute from the Attendant Console. Instead of placing a call on hold, you can mute your handset or speakerphone microphone, so that the calling party does not hear you.

  • Page 51: Muting The Microphone

    When you select the Shortcuts drop-down menu, the screen, as shown below, appears. This menu allows you to access to the features assigned to shortcut buttons 1-10. You can customize your Attendant Console with up to 40 shortcut buttons. The buttons can be displayed on up to four panels, each with ten buttons.

  • Page 52: Setup Shortcuts

    Dial a feature code • Perform a telephone feature (transfer, hang-up, answer) • Activate a specific tab or group • Tag a call • Pause for one second Page 40 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 53 Either select Setup Shortcuts from the Shortcuts drop-down menu or Setup by right clicking on a shortcut button and launching the wizard from the context menu. The screen, shown below, appears. To display the shortcut panels on the Attendant Console screen, select NOTE Shortcut Panel 1-4 in the View drop-down menu.
  • Page 54 Shortcut text box. Then, click Next. The screen, shown on the next page, appears. To return to the previous screen, click Back. To cancel the programming without changing, click Cancel. Page 42 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 55 Edit to change the action specific information. Then, click Next. The last screen, shown on the next page, appears. Page 43 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 56 Setup another shortcut: Takes you back to the first step. The Finish button changes to the Next button. After selecting one of the above selections, click Finish to complete the programming or Cancel to finish it without changing. Page 44 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 57: View Drop-Down Menu

    View Drop-Down Menu When you select the View drop-down menu, the following screen appears. The options in this menu determine which elements are included in the main Attendant Console screen. Toolbars You can select toolbars, shown below, to be displayed on the main screen. You can change their position using the Customize Toolbar menu.

  • Page 58: Status Bar

    You can double-click the mute area to toggle the mute status, or right click to display a menu that will toggle mute. Page 46 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 59 The night mode status is based on how the user has night mode configured, not necessarily all the nodes the Console is NOTE communicating with. Only an Administrator can turn the Night Mode on and off. Page 47 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 60: Directory

    Show Locations: Displays the locations for each directory entry. This does not apply to the Large Icons mode. In Large Icons mode, the NOTE location is displayed in the ToolTip popup screen. Page 48 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 61: Shortcut Panels 1-4

    When you select Customize Directory (or press CTRL+S) from the Tools drop-down menu, the following screen appears. Custom entries are useful for specifying guests or for people who share a phone or frequently called CO numbers. Page 49 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 62 (-), comma (,), pause (P), flash (F), explanation (!), and parenthesis ( ) symbols. The Attendant Console verifies the information entered If you want any Attendant Console user to be able to use this entry, check Everyone can use this.

  • Page 63: Group Setup

    This screen allows you to create new group(s) for the Directory. You can use groups to control the displayed extension list in the Directory for easy access. In the default Attendant Console database, there are three groups: Inside Numbers, Outside Numbers, and Everyone. These default groups cannot be modified.

  • Page 64: Hidden Entries

    Click Hide. If the description or number of the entry changes, the Attendant Console automatically unhides and displays the entry in the Directory. Custom entries cannot NOTE be hidden.

  • Page 65: Call Log

    The logs are listed in the order they were disconnected. Your Attendant Console’s setup determines how many calls are stored in the log (see page 20).

  • Page 66: Statistics

    When you select Statistics from the Tools drop-down menu, the following screen appears. Call handling statistics are tracked by the Attendant Console. You can also view cumulative statistics by opening the archive files that are stored in the Attendant Console/Stats directory.

  • Page 67: Conference

    Average Hold Time: Shows the average time IC and CO calls were on individual hold, not including time that they are recalling from hold. o Total Talk Time: Shows the total time the Attendant Console was connected to both IC and CO calls.

  • Page 68: Dial Pad

    You can select a feature code and execute it. This gives you access to station features that are not included on the main Attendant Console. The Feature Codes list is an alphabetical listing of telephone system feature names and feature codes.

  • Page 69: Messages

    Make your announcement before the Paging timer expires, then hang up. Database Programming Any Administrator station can perform database programming using the Attendant Console. The following fields are programmable using the Attendant Console Database Programming: • Station information for individual stations •...

  • Page 70: Help Drop-Down Menu

    Help Drop-Down Menu When you select Help from the Tools drop-down menu, the following menu appears. Select this menu for access to Attendant Console Help and information on the Attendant Console software. • Contents: Displays the contents of the help file.

  • Page 71: Handling Calls

    Select Number or Name in the Directory and begin typing the name or the telephone number you wish to dial. The Attendant Console searches the directory for the name or number as you type it, and displays a list of partial matches. To decrease the number of matches, continue to enter characters and narrow the search until you can see the name or number you want to select.

  • Page 72: Tagging Calls

    This method overrides any of the default transfers: the Default Transfer Type, the NOTE Hunt Group/Voice Mail immediate transfer options, and the Transfer Type options (see pages 12 respectively). Page 60 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 73: Announced Transfer

    Select Complete Transfer from the Call Handling drop-down menu (if you have “Hangup” To Complete Transfer Hold enabled, press Hang Up or F12). • Press the Complete Transfer function key (defaults to F8). Page 61 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 74: Transferring A Call Without Hot Dialing

    • Click Cancel Trn. from the Toolbar. • Press the Cancel Transfer function key (defaults to F6). • Select Cancel Transfer from the Call Handling drop-down menu. Page 62 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 75: Putting Calls On Hold

    Press CTRL+N (this option is available only while you are on a call). • Press CTRL+R. • Click Conference from the Toolbar. The following screen appears. If you pressed CTRL+N, skip step NOTE Page 63 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 76: Connecting A Conference

    Connecting a Conference When you have built your Conference list, you are ready to connect the conference call. To connect a conference: Click Begin on the Conference dialog. The Attendant Console removes all entries from the Conference Setup list, removes the individual calls from your Call List, and adds the conference call as a connected call in the Call List.

  • Page 77: Responding To A Message

    • Double-click the message. When you have responded to a message, the Attendant Console removes that message from the message list. However, if you do not save or delete a voice mail message, the Voice Processing Unit will restore the message indications.

  • Page 78: Dialing A Feature Code

    Press ALT+SHIFT+1 to dial SPCL. Do one of the following: • Dial the digit(s) by pressing the buttons on the Attendant Console Dial Pad. To display the Dial Pad, select Dial Pad from the Tools pull-down menu (or press CTRL+D).

  • Page 79: Programming Station Information

    OK. (If there is no password, simply click OK.) After you enter a valid password, the Attendant Console will retrieve data from the system. When the data transfer is complete, you will see the following screen. From this screen you can perform any of the programming procedures described in the following pages.

  • Page 80: Station Tab

    As you move from one cell to the next, the new cell becomes a text box. You can edit the selected item, or move to another field. Page 68 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 81 To search: You can search for a specific station by simply typing in text. The Attendant Console Programmer attempts to match characters with the data in the “Description” column and numeric characters with the data in the “Extension” column. It then selects the station with the best match.
  • Page 82 Highlight the station you would like to swap with in the Station tab, shown below, and click Swap. The screen, shown on the next page, appears. Page 70 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 83 Click Toll Restrictions to view the following screen. c. Determine whether you are programming toll restrictions for day or night mode by selecting the Day or Night option button. Page 71 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 84: Dnd/Reminder Tab

    When the system has a programmed Primary and Secondary Language, the system has default messages in both languages. (Available languages are American English, British English, Spanish, and Japanese.) The Attendant Console can be used to program only the Primary Language NOTE messages. To enter Japanese characters, you must use your keyset.
  • Page 85 Enter the new message in the text box. Click OK to save your changes and exit to the previous screen. (Or click Cancel to exit without saving changes.) Page 73 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 86: Administrator Database Programming Planning Sheets

    Description: Username: Extension Number: This station's attendant: Administrator station? Yes or No Toll restriction classes of service: CHANGING STATION EXTENSION NUMBERS: Old Extension Number New Extension Number Page 74 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 87 MESSAGE 14 (WITH A CLIENT) MESSAGE 15 (WITH A GUEST) MESSAGE 16 (UNAVAILABLE) MESSAGE 17 (IN CONFERENCE) MESSAGE 18 (AWAY FROM DESK) MESSAGE 19 (GONE HOME) MESSAGE 20 (OUT TO LUNCH) Page 75 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 88 MESSAGE 14 (CANCEL DND): MESSAGE 15 (CANCEL CALL FWD): MESSAGE 16 (TAKE MEDICATION): MESSAGE 17 (MAKE RESERVATION): MESSAGE 18 (REVIEW SCHEDULE): MESSAGE 19 (LUNCH): MESSAGE 20 (REMINDER): Page 76 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 89: Troubleshooting

    Axxess Converged Communications Platform and the 5000 CP. It includes a discussion of error messages and answers to commonly asked questions about Attendant Console operation. If you cannot locate the troubleshooting information you need in this chapter, call your Mitel dealer for additional assistance.
  • Page 90 CT Gateway: Windows 2000/2003/XP, 1 GHz or higher, 512 MB RAM, CD-ROM, NIC, etc. (Windows NT/2000 only) o Attendant Console: Windows XP/Vista, 233 MHz or higher, 64 MB RAM, CD-ROM, NIC, etc. Q: D CT G...

  • Page 91: Troubleshooting The Installation

    CP. By using System Level OAI, the application becomes much more interactive. The Attendant may now have access to all of Mitel’s features and the power to change stations Active/Busy state, view multiple nodes, perform basic database programming actions, cre- ate unlimited key maps, etc.

  • Page 92: Error Messages

    Error Messages Connection Errors The Attendant Console connects to the telephone system via a System OAI Server. When the attempt to connect fails, the system provides short error messages in the start-up window. The Attendant Console will automatically retry the connection every 15 seconds. You can override this default by selecting the Retry Now button from the start-up window.
  • Page 93 Server's configuration port: “telnet <axel_ip_addr> 4096". Select Connections from the Tools Setup menu. CT Server, Switch Verify the Attendant Console is using the correct OAI Transceiver (Axxess password. To do so, select Options from the Console drop- only), CPC, or Call down menu.
  • Page 94 Restart the computer. If the problem persists, you may need to reinstall TCP/IP. Page 82 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 95 Windows cannot fulfill Verify that networking and TCP/IP is correctly and fully installed Unavailable communication on the Attendant Console computer. You might need to reinstall requirements of networking, TCP/IP, or Windows to correct this problem. Attendant Console because the underlying...
  • Page 96 Ping the remote OAI Server. If it does not respond, it may be offline or there may be a network problem. If it does respond, then try reconnecting. If the Attendant Console still doesn’t work, the OAI Server may have terminated.Ping the router address.
  • Page 97 DB9 modular adapter (part no. 804.2545) and a with the telephone incorrectly connected to reversing 8-wire mod-to-mod line cord (part no. 813.1682). system the telephone system Page 85 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...

  • Page 98: Frequently Asked Questions

    Therefore, if you are using another program, like Microsoft Word, and a call rings in, Win- dows XP/Vista may prevent the Attendant Console from popping in front of Word, but will instead force the Attendant Console to blink in the task bar.

  • Page 99: Directories

    IRECTORY AND ON MY PHONE DISPLAY The telephone system Intercom Directory and phone display identifies intercom numbers using their programmed usernames, while the Attendant Console directory uses their pro- grammed description. The description reflects the directory name format of the telephone system database (Last, First).

  • Page 100: Dialing A Feature Code Or Digits While On A Call

    S ELAPSED CALL TIME MATCH THE TELEPHONE SYS ’ S ELAPSED CALL TIME A:The telephone system’s elapsed call time starts when the call is picked up by the phone system. The Attendant Console’s elapsed call time starts when the call reaches your phone. Mailbox Settings Q: W “H...

  • Page 101: Statistics

    The phone allows you to program only one node. Therefore, it validates your password only on that node. However, the Attendant Console allows you to program multiple nodes and requires all nodes to have the same phone database programming password.

  • Page 103: Index

    Canceling a transfer 61, 62 system refresh 9 Change font 28 troubleshooting 87 Communications parameters 4 Directory drop-down menu 30 Conference 23, 55, 63, 64 Directory List 31 Page 91 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 104 Group setup 54, 57 Main screen 23 Major alarms i Message button 64 Handling calls 59 Message center 64, 65 Handset 59 Message tab 23, 64, 65 Page 92 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 105 System Hold button 63 Properties System night mode ii general restore for incoming call 86 System refresh 9, 28 Putting calls on hold 63 System requirements 3 Page 93 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 106 Troubleshooting OAI connections 77 Troubleshooting the installation 79 Upgrading the Attendant Console software 7 User options 12 User settings 10 User tab 10 Using Attendant Console 23 Page 94 Mitel ® Attendant Console User Guide – Issue 3.2, September 2009...
  • Page 108 Part No. 835.2270 Issue 3.2, September 2009 A946/3381A...

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