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Avaya MultiMedia Module Administrator's Manual

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MultiMedia Module
Administrator's Manual
40DHB0002USEB – Issue 1a (05/29/2003)

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Summary of Contents for Avaya MultiMedia Module

  • Page 1 MultiMedia Module Administrator's Manual 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 2: Table Of Contents

    Selecting and Importing data source types................. 44 Selecting desired data fields to import..................46 Mapping Fields ........................... 47 Field Verification ......................... 50 Duplicate Records ........................50 Confirmation Window........................51 Final Confirmation Window......................51 Page 2 - Contents MultiMedia Module Administrator's Manual 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 3 Outlook Rules Wizard ......................79 Setting Up a Mailbox and Profile in NT..................80 Creating Auto-Reply Rules in Outlook ..................80 Glossary ......................81 Index ........................83 MultiMedia Module Administrator's Manual Contents - Page 3 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 4: Introduction

    Page 4 - Use of this Manual Introduction Introduction This MultiMedia Module Administrator's Manual is divided into three chapters. • Resource Manager User's Guide This User's Guide provides the administrator with powerful tools for maintaining and updating the Multimedia Module. It furnishes the information...

  • Page 5: Resource Manager User's Guide

    Welcome to the Resource Manager User's Guide. This user's guide provides the administrator with powerful tools for maintaining and updating the Multimedia Module. It furnishes the information required to enable users to utilize the various communications functions resident in the iContact desktop communications terminal including Telephone, e-mail, chat and Web contact responses.

  • Page 6: How The Guide Is Organized

    Initial Capitals Names of applications, programs, files, servers, and named windows; and directory names and paths. Information you need to provide. Italic Page 6 - Resource Manager User's Guide MultiMedia Module Administrator's Manual How it works 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 7: Resource Manager Navigation

    Displays the total number of items associated with the currently selected window. SQL Server The name or type of server in use. Database The name of database. MultiMedia Module Administrator's Manual Resource Manager User's Guide - Page 7 40DHB0002USEB – Issue 1a (05/29/2003) Resource Manager Navigation...

  • Page 8: Getting Started

    Starting the Resource manager depends on the operating software being used. • INDeX operating software: Select the Resource Manager from Windows Start menu under Programs | CCM | Avaya MultiMedia Module | Resource Manager. • IP Office operating software: Select the Resource Manager from Windows Start menu under Programs |...

  • Page 9: Synchronizing User Information

    2. Use the up and down arrows to change the priority given to the different media types; where 1 is the highest. 3. Click OK to Close. MultiMedia Module Administrator's Manual Resource Manager User's Guide - Page 9 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 10: Resource Manager Iserver Settings

    2. Make your changes; click OK to save the changes or Cancel to undo. Note: It is not necessary to enter a Chat ASP URL until you are ready to implement a Chat popup window. Page 10 - Resource Manager User's Guide MultiMedia Module Administrator's Manual Getting Started 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 11 Web Web Callback requests are sent to. Callback Email Configuration Exchange Server The name of the Exchange Server. MultiMedia Module Administrator's Manual Resource Manager User's Guide - Page 11 40DHB0002USEB – Issue 1a (05/29/2003) Getting Started...

  • Page 12: Services

    4. Select iService and click Stop. 5. Wait. Click Start. 6. Repeat steps for iPhone, iE-mail and iChat services. 7. Close Services. Page 12 - Resource Manager User's Guide MultiMedia Module Administrator's Manual Getting Started 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 13: Multimedia Queue Administration

    • Adding Multimedia Queues • Editing Multimedia Queues • Deleting Multimedia Queues • Assignment of Media Queues to Groups of Users MultiMedia Module Administrator's Manual Resource Manager User's Guide - Page 13 40DHB0002USEB – Issue 1a (05/29/2003) Multimedia Queue Administration...

  • Page 14: Viewing Multimedia Queues

    No settings are required for the WWW Profile. 3. Group Mapping Selecting a Group or Groups of users to which the queue will be mapped. Page 14 - Resource Manager User's Guide MultiMedia Module Administrator's Manual Multimedia Queue Administration 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 15 Callback CSS Reference URL. 9. When all information is entered, click the Add and open the Settings Window. Proceed from Stage 2 - Settings. MultiMedia Module Administrator's Manual Resource Manager User's Guide - Page 15 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 16 Stage 2 - Settings The various media settings are described in the following paragraphs: Telephone Settings The defaults (as set during installation of the Multimedia Module) are shown. To change theses default settings, click either Edit or New. 1. Enter the Switch Name.
  • Page 17 Once that step is completed, you may enter the external e-mail address, Display Name and PW. Note: Before defining the settings for e-mail you must create a User Mailbox and Profile, see page 26. Also refer to the separate MultiMedia Module Installation Manual for details. 1. Enter the external e-mail Address 2.
  • Page 18 7. Click Add. The new queue will be added to the Multimedia Queue List. Page 18 - Resource Manager User's Guide MultiMedia Module Administrator's Manual Multimedia Queue Administration 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 19 Note: The default status of Proactive queues is Stopped. After you have created your Draft list and attached it to the queue in the Proactive List Manager, you must change the status to Start. MultiMedia Module Administrator's Manual Resource Manager User's Guide - Page 19 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 20 3. Select a Group from the Domain-Groups list. Click the Add > button to add a group. 4. Click the Remove < button to remove a group. 5. Click the Update button when finished. Page 20 - Resource Manager User's Guide MultiMedia Module Administrator's Manual Multimedia Queue Administration 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 21: Interaction Result Administration

    4. Click Yes again. The Interaction Result will disappear from the lists. Note: Predefined Telephone Interaction codes are protected and cannot be deleted. MultiMedia Module Administrator's Manual Resource Manager User's Guide - Page 21 40DHB0002USEB – Issue 1a (05/29/2003) Interaction Result Administration...

  • Page 22: Domain Administration

    Domain Administration The Domain Administration Module provides the administrator with information regarding the human resources assigned to the MultiMedia Module Server. All Users are assigned to Groups as part of their setup in Windows 2000/NT. These Group assignments provide the basis for assigning contact media handling duties.
  • Page 23 Users appear as red in the User tree. 5. To select another User, highlight the User’s name in the User List or click the User’s icon. MultiMedia Module Administrator's Manual Resource Manager User's Guide - Page 23 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 24 Displays the time permitted to review a contact request before accepting it. If enabled, the user can increase or decrease the Preview Time interval. Page 24 - Resource Manager User's Guide MultiMedia Module Administrator's Manual Domain Administration 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 25 Groups the highlighted User belongs to on the left and the Media queues to which the Groups are mapped, on the right. MultiMedia Module Administrator's Manual Resource Manager User's Guide - Page 25 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 26: Configuring New User And Mailbox Setup

    8. Check the “User Cannot Change Password” option. 9. Check the “Password Never Expires” option. 10. Click Add. Page 26 - Resource Manager User's Guide MultiMedia Module Administrator's Manual Configuring New User and Mailbox Setup 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 27: Mailbox Setup

    Permissions detail from within the Microsoft Exchange Administrator before the tab is displayed. 7. Click Close. MultiMedia Module Administrator's Manual Resource Manager User's Guide - Page 27 40DHB0002USEB – Issue 1a (05/29/2003) Configuring New User and Mailbox Setup...

  • Page 28: Proactive Manager User's Guide

    Page 28 - Overview Proactive Manager User's Guide Proactive Manager User's Guide Welcome to the MultiMedia Module Proactive Manager User's Guide. The Proactive List Manager module facilitates the importing and assignment of outbound calling lists to Proactive Campaigns. Outbound calling campaigns can be undertaken to increase sales, service customers, send company news, conduct research, or increase company exposure.

  • Page 29: Proactive List Manager Interface

    Displays icons accessible to you to view Proactive Campaigns and Draft Lists. Tree Displays graphical representation of Proactive Campaigns and Draft Lists. Status bar Displays current time. MultiMedia Module Administrator's Manual Proactive Manager User's Guide - Page 29 40DHB0002USEB – Issue 1a (05/29/2003) Proactive List Manager Interface...

  • Page 30: File Menu

    Detaches a list from a Proactive Campaign. Help Menu Contents Displays directions for on-line Help. About Provides information regarding the software. Page 30 - Proactive Manager User's Guide MultiMedia Module Administrator's Manual Proactive List Manager Interface 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 31: Tree View

    Proactive Campaign icons you can see which ones have attached lists. By double clicking on Draft List icons you can view the Draft List names. MultiMedia Module Administrator's Manual Proactive Manager User's Guide - Page 31 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 32: Getting Started

    4. Enter database name in the Database field. 5. Click Test to test the database connection. 6. Click Save. 7. Click Close. Page 32 - Proactive Manager User's Guide MultiMedia Module Administrator's Manual Getting started 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 33: Draft Lists

    User Identified field for E-mail address Customer ID Customer identification field General User identified field not associated with a system generated data type MultiMedia Module Administrator's Manual Proactive Manager User's Guide - Page 33 40DHB0002USEB – Issue 1a (05/29/2003) Draft Lists...

  • Page 34: Importing/Loading A List

    4. Click Load. If you are importing an ODBC database file. Follow the instructions below in the section “Loading ODBC tables from Other Databases”. Page 34 - Proactive Manager User's Guide MultiMedia Module Administrator's Manual Draft Lists 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 35 Access table name/number that you are importing. Once selected, click OK. 7. Continue with the instructions in the “Selecting Fields to Import/Load” section. MultiMedia Module Administrator's Manual Proactive Manager User's Guide - Page 35 40DHB0002USEB – Issue 1a (05/29/2003) Draft Lists...
  • Page 36 9. Follow the instructions below in the “Selecting Fields to Import” section. Note: The data type of all fields in the source table should have an identifiable information (string format). Page 36 - Proactive Manager User's Guide MultiMedia Module Administrator's Manual Draft Lists 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 37: Selecting Fields To Import/Load

    Rec_No and Status. Rec_No is the sequence number of the call. The Status shows list status as it is being run by the Proactive Campaign. It will initially be set to zero. MultiMedia Module Administrator's Manual Proactive Manager User's Guide - Page 37 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 38: Defining Data Type

    3. A pop-up window will appear, asking if the list is to be deleted. 4. Click Yes. 5. Another pop-up window will confirm that the list was successfully deleted. 6. Click OK. Page 38 - Proactive Manager User's Guide MultiMedia Module Administrator's Manual Draft Lists 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 39: Proactive Campaigns

    • Viewing information on Proactive Campaigns. • Attaching and Detaching Draft Lists to Proactive Campaigns. • Starting and stopping a Proactive Campaign. MultiMedia Module Administrator's Manual Proactive Manager User's Guide - Page 39 40DHB0002USEB – Issue 1a (05/29/2003) Proactive Campaigns...

  • Page 40: Viewing The Campaign Information Window

    Busy Interval associated with reaching a busy signal. Modem Interval associated with reaching a modem. Interval associated with reaching a fax machine. Page 40 - Proactive Manager User's Guide MultiMedia Module Administrator's Manual Proactive Campaigns 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 41: Viewing Proactive Campaign Lists

    8. To hide the details, click Hide List on the toolbar, or right click on the list and select Hide List from the popup menu. MultiMedia Module Administrator's Manual Proactive Manager User's Guide - Page 41 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 42: Attaching And Detaching Lists

    Once the list has been detached from the Campaign, the list will reappear on the Draft List branch of the Tree. The draft list is now available to be re-attached to any other Campaign. Page 42 - Proactive Manager User's Guide MultiMedia Module Administrator's Manual Proactive Campaigns 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 43: Running Campaigns

    Results on the pop-up menu, a window will appear at the bottom of the form that displays the Interaction Result associated with that record. MultiMedia Module Administrator's Manual Proactive Manager User's Guide - Page 43 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 44: Account Update Wizard

    3. If you want to change a selection, click Back to return to the previous page. Change your selection, click Next to continue. 4. Click Cancel at any time to interrupt or cancel the procedure. Page 44 - Proactive Manager User's Guide MultiMedia Module Administrator's Manual Account Update Wizard 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 45 4. To change, click Back to return to the previous page. Change your selection and repeat steps 1 and 2. Click Next to continue. 5. Click Cancel at any time to interrupt or cancel the procedure. MultiMedia Module Administrator's Manual Proactive Manager User's Guide - Page 45 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 46: Selecting Desired Data Fields To Import

    2. To make changes to the imported list, click Back to return to the previous page. Make your changes and click Next to continue. Page 46 - Proactive Manager User's Guide MultiMedia Module Administrator's Manual Account Update Wizard 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 47: Mapping Fields

    3. If you want to change the field name, select “not defined” and map another field to that column. 4. Once completed, click Next to continue. MultiMedia Module Administrator's Manual Proactive Manager User's Guide - Page 47 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 48 3. The next window will provide instructions to define the “Key” field. Refer to the section called System Generated Account Number Field for instructions. Page 48 - Proactive Manager User's Guide MultiMedia Module Administrator's Manual Account Update Wizard 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 49 1. Check the appropriate box to use an existing table field. 2. Select the field name from the dropdown menu. 3. Define the database Prefix. 4. Click Next to continue. MultiMedia Module Administrator's Manual Proactive Manager User's Guide - Page 49 40DHB0002USEB – Issue 1a (05/29/2003) Account Update Wizard...

  • Page 50: Field Verification

    3. To change selection, click Reset to clear all boxes and enter your new selection, or double click on the checked box to uncheck/clear it. Make your new selections. 4. Click Next to continue. Page 50 - Proactive Manager User's Guide MultiMedia Module Administrator's Manual Account Update Wizard 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 51: Confirmation Window

    1. A window will confirm the number of new and updated records inserted into the destination table. 2. Click OK to close the Wizard MultiMedia Module Administrator's Manual Proactive Manager User's Guide - Page 51 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 52: Rules Wizard User's Guide

    Web. Used in conjunction with the e-mail Rules Wizard in Microsoft’s Outlook, Multimedia Module’s rule-defining functionality can be extended to e-mail management. You can create rules that furnish automatic replies to senders based on sender’s address, subject or message content and route other e-mail messages to specific queues based on a variety of criteria.

  • Page 53: Processes You Can Automate With Rules Wizard

    Names of applications, programs, files, servers, and named windows; and directory names and paths. Italic Information you need to provide. MultiMedia Module Administrator's Manual Rules Wizard User’s Guide - Page 53 40DHB0002USEB – Issue 1a (05/29/2003) Processes You Can Automate with Rules Wizard...

  • Page 54: Getting Started

    Exiting the Program To exit the program, select Exit under the Rules menu, or click the Close Window icon in the top right corner. Page 54 - Rules Wizard User’s Guide MultiMedia Module Administrator's Manual Getting Started 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 55: Email Rules Wizard

    3. As a minimum, the rights associated with the "User" role should be allowed. Apply the change. It may take some time for the change to filter through. MultiMedia Module Administrator's Manual Rules Wizard User’s Guide - Page 55 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 56 Outlook rules consult your Outlook user manuals. The following example shows the procedure for creating Auto-Reply Rules in Outlook (specific word). Page 56 - Rules Wizard User’s Guide MultiMedia Module Administrator's Manual Email Rules Wizard 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 57 Email Rules Wizard - Page 57 Example: Click New. Type in the specific words or phrases to which you want to apply a rule. Click Next. MultiMedia Module Administrator's Manual Rules Wizard User’s Guide - Page 57 40DHB0002USEB – Issue 1a (05/29/2003) Email Rules Wizard...
  • Page 58 After creating rules in Outlook, you will get the Email Rules Wizard screen and you can create new rules or edit existing rules. Page 58 - Rules Wizard User’s Guide MultiMedia Module Administrator's Manual Email Rules Wizard 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 59: Chat Rules Wizard

    Rename your original file and create a name for the popup file window. To activate the new page, you must stop and start iChat Service for the database to upload the rule into memory. MultiMedia Module Administrator's Manual Rules Wizard User’s Guide - Page 59 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 60: Chat Call Flow

    1. Go to the directory in the Web server where the Web pages are stored and select an HTML page: Example: (C:\inetpubwwwroot\ File name). 2. Copy the page to Program Files/Multimedia Module/Interaction Rules Wizard on the client machine. Click Close.

  • Page 61: Creating Chat Rules

    5. Click Next or return to Open to select a different page. Note: When installing Chat Wizard you may select a sample page to test the application: Chat Wizard SamplePage.htm MultiMedia Module Administrator's Manual Rules Wizard User’s Guide - Page 61 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 62 Note: If you are creating a Chat Request window, set the number of seconds to “1”. This will produce immediate activation of the Chat invitation once the request has been initiated. Page 62 - Rules Wizard User’s Guide MultiMedia Module Administrator's Manual Chat Rules Wizard 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 63 3. Click the popup chat window filename Browse button. 4. Select or enter a popup chat window filename. 5. Click Next. MultiMedia Module Administrator's Manual Rules Wizard User’s Guide - Page 63 40DHB0002USEB – Issue 1a (05/29/2003) Chat Rules Wizard...
  • Page 64 1. Copy the new page under C:\Inetpub\wwwroot\<chat directory> 2. Open the Web page from the browser. 3. Send a Chat Request to iContact. Page 64 - Rules Wizard User’s Guide MultiMedia Module Administrator's Manual Chat Rules Wizard 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 65: Web Callback Rules Wizard

    You also can determine the order in which the rules within the Rule Set are applied. Rules Wizard always invokes the first condition in the list of rules before applying those below. MultiMedia Module Administrator's Manual Rules Wizard User’s Guide - Page 65 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 66: Web Callback Call Flow

    Rules Wizard Server Components 1. Customer requests Web Callback 2. Cdomail.asp is invoked 3. Callback is sent via e-mail to Exchange Page 66 - Rules Wizard User’s Guide MultiMedia Module Administrator's Manual Web Callback Rules Wizard 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 67: Html Page Preparation

    2. Go to the directory in the Web server where the Web pages are stored and select an HTML page: Example: (C:\inetpubwwwroot. File name). 3. Copy the page to C:\Program Files\Multimedia Module\Interaction Rules Wizard on the client machine. 4. Click Close.

  • Page 68: Building A Rule Set

    Build a New Rule Set radio button. 1. Select Build a New Rule Set. 2. Click Next. Page 68 - Rules Wizard User’s Guide MultiMedia Module Administrator's Manual Web Callback Rules Wizard 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 69 4. Enter the Email Server Address (server name or IP address). 5. Click Next. Note: The Rule set must only contain forward slashes, (i.e. /) as back slashes are not recognised. E.g. http://im_svr2/avaya- intranet/index.htm MultiMedia Module Administrator's Manual Rules Wizard User’s Guide - Page 69 40DHB0002USEB –...
  • Page 70 3. View the contents of the page. 4. Click Next to continue. Create a New Rule Click New to create a new rule. Page 70 - Rules Wizard User’s Guide MultiMedia Module Administrator's Manual Web Callback Rules Wizard 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 71 The Value Type is used by the Wizard to route e-mail to the correct multimedia queue. There are five fixed value types: name, phone number, e-mail, account number and general. MultiMedia Module Administrator's Manual Rules Wizard User’s Guide - Page 71 40DHB0002USEB – Issue 1a (05/29/2003) Web Callback Rules Wizard...
  • Page 72 4. Choose one of the five selections from the menu. 5. The new Value Type will replace the original. 6. When you have completed all changes, click Next. Page 72 - Rules Wizard User’s Guide MultiMedia Module Administrator's Manual Web Callback Rules Wizard 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 73 3. Repeat the previous two steps for each rule condition you want to add. 4. When you have added all the conditions you want to apply to the rule, click Next. MultiMedia Module Administrator's Manual Rules Wizard User’s Guide - Page 73 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 74 Specifying Rule Actions 1. Select the multimedia queue to which you want the callback request to go for treatment. 2. Click Next. Page 74 - Rules Wizard User’s Guide MultiMedia Module Administrator's Manual Web Callback Rules Wizard 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 75 Note: You can also change the priority order of a rule by turning it on and off via the checkbox feature. Removing the checkmark temporarily deactivates the rule. MultiMedia Module Administrator's Manual Rules Wizard User’s Guide - Page 75 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 76 2. Click Save. You will get a message indicating that your Rule Set was successfully completed. 3. You can exit or restart Web Callback Wizard to add or modify rules. Page 76 - Rules Wizard User’s Guide MultiMedia Module Administrator's Manual Web Callback Rules Wizard 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 77 Rules Wizard. 1. Highlight the rule you want to delete. 2. Click the Delete button. The rule will disappear. MultiMedia Module Administrator's Manual Rules Wizard User’s Guide - Page 77 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 78: Editing A Rule Set

    1. Copy the new rule under C:\Inetpub\wwwroot\<webcallback directory>. 2. Open the Web page from the browser. 3. Send a Web Callback Request to iContact. Page 78 - Rules Wizard User’s Guide MultiMedia Module Administrator's Manual Web Callback Rules Wizard 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 79: Outlook Rules Wizard

    Microsoft Outlook is equipped with its own Rules Wizard designed for personal e-mail management. Referred to as either Rules Wizard or Inbox Assistant in Outlook, it is possible to apply additional functionality to Multimedia Module’s groupware enabled routing in conjunction with the Resource Manager administration module.

  • Page 80: Setting Up A Mailbox And Profile In Nt

    Outlook rules to e-mail management, consult you Outlook user manuals. 1. Open iEmail Config.exe from the Program /Multimedia Module. 2. Configure to Non-Auto Reply. 3. Create a user and mailbox in NT for each auto-reply queue.

  • Page 81: Glossary

    This module includes necessary folders and files for web callback and chat requests Wizard (server side) on the web server. Internet Protocol. The network layer of TCP/IP, containing the network address. MultiMedia Module Administrator's Manual Glossary - Page 81 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 82 Structured Query Language is a database language used for creating, maintaining and viewing database data. Universal Resource Locator is an address that can lead you to a file on any computer connected to the Internet. Page 82 - Glossary MultiMedia Module Administrator's Manual 40DHB0002USEB – Issue 1a (05/29/2003)

  • Page 83: Index

    Group Mapping..............20 Customer ID............. 33 , 38 Viewing Current Group Mapping......... 20 Customer Name.............. 47 Groups.............. 6 , 7 , 9 , 14 Customize Rule Set ............77 MultiMedia Module Administrator's Manual Index - Page 83 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 84 Name ............... 33 , 34 Name Field ..............38 Navigation Bars .............. 29 New ................. 43 , 70 New List............30 , 31 , 34 No Answer ..............40 Page 84 - Index MultiMedia Module Administrator's Manual 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 85 Description ..............71 , 72 Tag Name ................71 Type ..................71 Value Type..............71 , 72 Windows NT ............. 79 , 80 Wizard ................44 WWW Setting ..............20 MultiMedia Module Administrator's Manual Index - Page 85 40DHB0002USEB – Issue 1a (05/29/2003)
  • Page 86 The publication of information in this document does not imply freedom from patent or other protective rights of Avaya, or others. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies has been transferred or licensed to Avaya.

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