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NOTE: THIS APPLIANCE MUST ONLY BE SERVICED BY AN AUTHORIZED AGENT.
NOTE: Parts protected by the manufacturer or his agent are not to be adjusted by the installer, unless
the installer is an authorized service agent.
PROBLEM
Heat does not come on when valve is turned
on.
Pilot burner will not light.
Pilot burner will not stay lit.
Fat appears to smoke excessively.
Food sticks to grates.
Food is undercooked inside.
Food tastes greasy or has
objectionable off-flavor.
PLACE LAVA ROCKS OR GLO STONES WITH AIR SPACES BETWEEN THE ROCKS. DO NOT OVER
Please use the following amount of lava rocks or glo stones per
HDCRB 24" = Approximately 6 LBS.
HDCRB 36" = Approximately 9 LBS.
HDCRB 48" = Approximately 12 LBS.
HDCRB 60" = Approximately 15 LBS.
HDCRB 72" = Approximately 18 LBS.
SERVICE / REPAIR
TROUBLESHOOTING GUIDE
Pilot burner not lit.
Gas valve is bad.
Obstructed pilot orifice.
Pilot gas turned off at automatic pilot.
Automatic pilot valve is bad.
Gas is shut off to unit.
Thermocouple is bad.
Thermocouple is not hot enough.
Obstructed or wrong size pilot orifice.
Gas supply is not purged of air.
Air is blowing pilot light out.
Automatic pilot valve is bad.
Heat is set too high.
Moisture in the food may be turning into steam.
Heat is set too high.
Griddle surface needs cleaning and/or seasoning.
Surface under food may not have been covered
with enough cooking oil.
Heat is set too high.
Food may not have been cooked for long enough
time.
Food itself may have off flavor.
Food may have been stored improperly before
cooking.
Too much griddle fat used.
Heat is set too low.
model.
11
POSSIBLE CAUSE
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