Hold Recall; System Hold - Samsung OfficeServ SMT-i5220 User Manual

CALL PROCESSING

SYSTEM HOLD

When you are connected to any call, press Hold. The call will flash at the keyset. If
this call appears on a line button at other keysets, it will flash at those keysets also.
• To take the caller off hold, press that button and the flashing LED will go
steady again. Resume the conversation—OR—press the Hold button. The
flashing LED will go steady again and you will be connected to the call again.
Resume the conversation.
NOTE: While on a call, pressing a line button, route button or flashing Call button
will automatically put your first call on hold and connect you to the new call.
Automatic Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
• Press the Hold button twice.The call will flash on your keyset and this line will
show a steady indication on other keysets.
• To retrieve the call, press the flashing line button or press the Hold button a
third time.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station.
• Press Transfer and dial the station number (or press the appropriate DSS but-
ton)
Press the Hold button. This will place the call on system hold on an available
•
Call button or Line button at the remote station and return you to dial tone.
NOTES:
If the destination station does not have any free Call buttons or line buttons
1.
you will hear No More Calls tone and must return to the other party by press-
ing the Transfer button.
2. Intercom calls cannot be put on remote hold.
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HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your station. The
button that the call appears on will have a slow flashing indicator.
When your phone rings, lift the handset or press the Speaker button to
•
answer the recall.
• If you do not answer this recall within a pre-programmed period of time, it will
go to the system operator.
NOTE: The Led will flash amber during hold recall.
CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with anoth-
er extension:
See
• Press the Transfer button; you will receive transfer dial tone.Your call is placed
on transfer hold.
• Dial the extension number.
• Consult with the internal party.
• Press Transfer to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the Transfer button will toggle between the outside
party and internal extension. If necessary you may disconnect either one of the
parties by pressing the Func. soft button, then press the Cancel soft button.
RETRIEVING CALLS HELD AT ANOTHER
STATION
[HOLD PICKUP]
When a line is on hold and it appears on your keyset, press the Line button with
the flashing indicator.
When a line is on hold and it does not appear on your keyset, dial 12 plus the line
number or the extension number of the station that placed the call on hold.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
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