Troubleshooting - Alcatel One Touch Watch SM-02 User Manual

Troubleshooting

Please refer to the instructions below before contacting our aftersales
service:
Your Watch cannot be detected.
• Press the Power key to light up the screen. Your Watch can be detected
for only 3 minutes after the screen is off.
• Turn on Bluetooth if it is disabled.
• Enable the Bluetooth service to search for devices.
Your Watch fails to pair with your phone or the pairing is slow�
• Press the Power key to light up the screen. Your Watch can be detected
for only 3 minutes after the screen is off.
• Make sure the communication between your Watch and phone is
normal.
Your Watch often disconnects from your phone�
• The background Onetouch Fit Service is killed. Restart the APP.
• Make sure the communication between your Watch and phone is
normal.
When there are other devices connected to your phone:
• It is normal if the rate of transferring files using Bluetooth decreases.
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• It is normal if the Wi-Fi speed slows down. Note that the Wi-Fi speed
will be severely affected for some phones with defects.
How many BT 4�0 Low Energy (BLE) devices can be connected
to the phone at most?
5 BLE devices can be connected to the phone at the same time.
After Onetouch Fit is installed and Watch is connected to your
phone, the battery consumption speed of your phone increases�
This is normal and the consumption includes:
• Connection keeping between your Watch and phone
• File transfer between your Watch and phone
• Disconnection, device scanning, and re-connection
Your Watch fails to be charged�
•
Make sure the USB connector of your Watch is correctly inserted into
the computer. (The chip on the USB connector must contact that of
the computer.)
• Make sure your Watch is tightly inserted into the USB port.
Vibration does not work�
•
Charge and confirm that the battery works.
• Make sure the connection between your Watch and phone is not
interrupted.
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