Troubleshooting - Alcatel SM-02 Safety And Users Manual

Troubleshooting

Please refer to the instructions below before contacting our
aftersales service:
Your Watch cannot be detected.
• Press the Power key to light up the screen. Your Watch can be
detected for only 3 minutes after the screen is off.
• Turn on Bluetooth if it is disabled.
• Enable the Bluetooth service to search for devices.
Your Watch fails to pair with your phone or the pairing
is slow.
• Press the Power key to light up the screen. Your Watch can be
detected for only 3 minutes after the screen is off.
•
Make sure the communication between your Watch and phone
is normal.
Your Watch often disconnects from your phone.
• The background Onetouch Move Service is killed. Restart the
APP.
• Make sure the communication between your Watch and phone
is normal.
When there are other devices connected to your phone:
•
It is normal if the rate of transferring files using Bluetooth
decreases.
• It is normal if the Wi-Fi speed slows down. Note that the Wi-Fi
speed will be severely affected for some phones with defects.
22
Smartband 2 Regulation leaflet_USA_150518-B version.indd 24-25
How many BT 4.0 Low Energy (BLE) devices can be
connected to the phone at most?
5 BLE devices can be connected to the phone at the same time.
After Onetouch Move is installed and Watch is connected
to your phone, the battery consumption speed of your
phone increases.
This is normal and the consumption includes:
•
Connection keeping between your Watch and phone
• File transfer between your Watch and phone
• Disconnection, device scanning, and re-connection
Your Watch fails to be charged.
•
Make sure the USB connector of your Watch is correctly inserted
into the computer. (The chip on the USB connector must contact
that of the computer.)
• Make sure your Watch is tightly inserted into the USB port.
Vibration does not work.
• Charge and confirm that the battery works.
• Make sure the connection between your Watch and phone is not
interrupted.
Watch vibrates unexpectedly.
• Check whether you have a notification.
• Make sure your Watch is not far away from your phone.
Your Watch does not respond.
Press and hold the Power key for 10 seconds to restart Watch. This
is only for emergency.
23
5/18/2015 5:32:04 PM