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Chase Ingenico 5310 Manual

Retail & restaurant
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Terminal Guide
Ingenico 5310 & 7780
Retail & Restaurant
This Quick Reference Guide
will guide you through
understanding your terminal's
functionality and navigation,
and will help you with
troubleshooting.

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Summary of Contents for Chase Ingenico 5310

  • Page 1 Terminal Guide Ingenico 5310 & 7780 Retail & Restaurant This Quick Reference Guide will guide you through understanding your terminal’s functionality and navigation, and will help you with troubleshooting.

  • Page 2: Table Of Contents

    Your terminal Force Perform a force sale when the terminal Press [F1], and supports various cannot reach the host (Chase Paymentech) to then press [6] transaction types. authorize a transaction. Contact your voice to select Force. authorization center for an authorization Refer to this section code, then force the transaction.

  • Page 3: Gift Card Transaction Types (Opt.)

    Gift Card Activation/Block Activation Create an Press [8] HCS Batch Inquiry Contacts the host (Chase program, your terminal account by assigning value to a card. One to select To initiate a report, Paymentech) for batch totals and prints a report.

  • Page 4: Navigating Your Terminal

    To perform a reprint, press the [F1] key to access the must be “settled” Refer to this section (Chase Paymentech) after the close of business. main menu, and then press [7] to select Reprint. daily. Read this to find and begin the...

  • Page 5: Prompt Q&A

    Prompt Prompt Description/Action Code Description VISA MC Amex Disc. Q&A Response SELECT PAYMENT METHOD Press [1] for APPL 1 Match - Address and     Codes or [2] for APPL 2. 6-digit postal code 1 APPL NAME 1 2 APPL NAME 2 While navigating Match - Address and...

  • Page 6: Common Error Codes

    Common Chip Card error Code Description Action error Code Description Action error error Batch Full Number of Press [ADMIn], and Application A chip card is Swipe chip card. Codes Codes Settle Batch transactions in the then press [9] to Not Supported inserted, but current batch has select Deposit.
  • Page 7 Merchant Support 1.800.265.5158 WCKA-016a-EN Ingenico, Retail/Restaurant 06/10...

This manual is also suitable for:

Ingenico 7780

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