Troubleshooting - Whirlpool 1CWTW4740YQ1 Use And Care Manual

TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
If you experience J
Possible Causes
Check the following for Feet may not be in contact with the
proper installation or floor and locked.
see "Using Your
Washer" section. Washer may not be level.
Clicking or metallic noises
Gurgling or humming
Humming
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
Load sensing may be occurring.
Check the following for Washer not level.
proper installation:
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Washer won't run
or fill, washer stops
working or wash light
remains on (indicating that
the washer was
unable to fill
appropriately)
Check household plumbing for
leaks or clogged sink or drain.
Washer not loaded as
recommended.
Check for proper water supply.
Solution
Front and rear feet must be in firm contact with floor, and washer must
be level to operate properly.
Check floor for flexing or sagging. If flooring is uneven, a 19 mm (3/4")
piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Normal Regular cycle and Super or Large load size for
oversized, non-absorbent items such as small comforters or
poly-filled jackets.
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to call
for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, buckles,
or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are removed
during the Drain & Spin cycles.
You may hear the hum of the sensing spins after you have started the
washer. This is normal.
Water may splash off basket if washer is not level. Check that load is not
unbalanced or tightly packed.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to drainpipe
or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
An unbalanced load can cause basket to be out of alignment and
cause water to splash off tub. See "Using Your Washer" for loading
instructions.
Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
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