Frequently Asked Questions; Technical Assistance - Definitive Technology W Studio Micro Owner's Manual

Frequently Asked Questions (FAQ)
1. Q: I just purchased this product, and a part is missing. What
should I do?
Answer: You have several options. You can contact the dealer
who sold you the product, or you can e-mail or call us. Please
provide us with the serial number of your product; a description
of what part is missing; and the name of the dealer you
purchased the product from. Customers outside the US and
Canada should contact the Definitive Importer in your country.
Our list of international distributors can be found here:
www.definitivetech.com/Dealers/International.aspx
2. Q: How do I get in touch with Definitive Technology support?
Answer: You can e-mail info@definitivetech.com or call (800)
228-7148 (US and Canada), +1 (410) 363-7148 (all other
countries). Tech support is offered only in English.
3. Q: What is Definitive's web site address?
Answer:
www.definitivetech.com
4. Q: I believe something is wrong, and the product needs service.
What do I do?
Answer: You have several options. You can contact the dealer
who sold you the product, or you can e-mail or call us. Please
provide us with the serial number of your product a description of
what part is missing and the name of the dealer you purchased
the product from. Customers outside the U.S. and Canada should
contact the Definitive Technology importer in your country:
www.definitivetech.com/Dealers/International.aspx
Q:
5. I want to order a replacement remote control. How do I
do that?
Answer:
You have several options. You can contact the dealer
who sold you the product, or you can e-mail or call us. Please
provide us with the serial number of your product, and the name
of the dealer you purchased the product from. Customers outside
the U.S. and Canada should contact the Definitive Technology
importer in your country: http://www.definitivetech.com/
Dealers/International.aspx
6. Q: Does the W Studio Micro support 3D video?
Answer: This product does not have HDMI inputs. But if a 3D
source is connected to the TV via HDMI and the TV is connected
to the sound bar via TOSLINK, then 3D playback will
be possible.
Q:
7. How do I set the crossover and channel balance settings?
Answer: You don't need to make any crossover settings or
adjustments. The W Studio Micro is a complete system, with
subwoofer and main system crossover points already preset. You
can use the Remote Control to adjust "center channel" and "bass"
volume levels.
www.definitivetech.com
8. Q: Where should I put the subwoofer?
Answer:
subwoofer and room interact to create the bass that you hear
and feel. In general, placing the subwoofer along the wall,
or in a corner, will reinforce the bass response and create a
often higher output, but less natural listening experience. The
subwoofer is wireless, so try different places in the room until
you are satisfied with the bass that you experience.
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9. Q: Should I mount the bar below, or above, my TV set?
Answer:
TV set, but close to ear level will sound best.
Q:
10.
feature pivoting arms?
Answer:
clearance below the TV to mount the sound bar! The
combined weight of the TV, the bracket, and the W Studio
Micro sound bar MUST be less than the rated weight
capacity of the TV mount being used.
NOTE: If the trouble-shooting tips above do not help you resolve your
issue, it could be a firmware issue. Please ensure that all devices in your
system have up-to-date firmware. With many of todays "Smart" (internet
connected) TVs, Blu-ray players, and game systems, this can be as easy
as going into a menu and instructing the device to check for updates. We
recommend installing any and all updates when they become available
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for all your devices.
Service
IMPORTANT: Service and warranty work on your Definitive product will
normally be performed by the Definitive Technology retailer or importer.
If, however, you wish to return the product to us, please contact us first,
describing the problem and requesting proper authorization. Please note:
Definitive phone and email technical support is offered only in English.
Product Servicing
The address given in this booklet is the address of our offices. Under no
circumstances should loudspeakers be shipped to our offices or returned
without contacting us first and obtaining return authorization. For more
information, send an e-mail to info@DefinitiveTech.com.

Technical Assistance

Contact Us Directly
Please contact the Definitive Technology Wireless Collection Customer
Service and Technical Support Group at 1-800-223-5246. To best assist
you we are available seven days a week, Monday – Friday from 9 a.m.
to 9 p.m. and on Saturdays and Sundays from 10 a.m. to 6 p.m. You can
also contact us by email at info@DefinitiveTech.com.
We encourage subwoofer experimentation! Your
The bar can be placed either above, or below, the
Can the sound bar be mounted to TV brackets that
Yes, but make sure that you leave enough
owner's manual
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