Sena 20S User Manual
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Sena 20S User Manual

Motorcycle bluetooth communication system
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Summary of Contents for Sena 20S

  • Page 1 Motorcycle Bluetooth ® Communication System www.sena.com User's Guide...
  • Page 2 Hero3 allowing for Bluetooth capabilities. The Bluetooth ® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sena is under license. iPhone, iPod touch are registered trademarks of Apple Inc. Zumo ™...

  • Page 3: Table Of Contents

    5.1 Mobile Phone Pairing ......................14 14 INTERCOM PAIRING .................... 30 5.2 Second Mobile Phone Pairing ....................15 14.1 Pairing with Other 20S Headsets for Intercom Conversation ..........30 5.3 Bluetooth Stereo Device Pairing ...................15 14.2 Pairing with Other Sena Headset Models for Intercom Conversation .........31 5.4 Bluetooth GPS Navigation Pairing ..................16...
  • Page 4 23 FAULT RESET ....................... 51 17 GROUP INTERCOM ....................36 24 FIRMWARE UPGRADE ..................51 18 UNIVERSAL INTERCOM ..................36 25 SENA BLUETOOTH CONNECTION CASE STUDIES ......... 52 18.1 Universal Intercom Pairing ....................36 18.2 Two-way Universal Intercom ....................37 26 OPERATION QUICK REFERENCE ..............60 18.3 Three-way Universal Intercom ....................37...

  • Page 5: Introduction

    • Intuitive voice prompts and voice commands Thank you for choosing the Sena 20S, Motorcycle Bluetooth Communication • HD quality crystal clear and natural sound System. With the 20S, you can call handsfree on your Bluetooth mobile • Bluetooth Audio Recording ™...

  • Page 6: Package Contents

    2 PACKAGE CONTENTS • Headset Main Unit Phone Button • Answer and end a mobile phone call • Speed dial External Antenna • Call transfer between mobile phone and headset • Enter into mobile phone pairing mode Status LED • Enter into Bluetooth stereo device pairing mode •...
  • Page 7 • Universal Helmet Clamp • Wired Boom Microphone Speaker Port Microphone Port • Wired Microphone Quick Release Button • USB Power & Data Cable Earbud Port • Cigarette Charger Static Boom Microphone MP3 Port • 2.5 to 3.5mm Stereo Audio Cable •...

  • Page 8: Installing The 20S On Your Helmet

    • Foam Speaker Covers 3.1 Helmet Installation To securely install the 20S on the helmet, please follow this procedure. • Hook and Loop Fasteners for Speakers 1. Loosen the two screws on the back plate of the clamp unit using the enclosed allen wrench.
  • Page 9 2. Depending on the size and shape of your helmet, you may need 4. Place the helmet speakers along with the hook and loop fasteners, to change the thickness of the rubber pad between the clamp centered to your ear, in the ear pockets of the helmet. If the helmet has deep ear pockets, you can use the speaker pads to place the the overall thickness, attach the thinner one to the original rubber speakers closer to your ears.

  • Page 10: Glued Surface Mounting Adapter

    Even though the glued surface mounting adapter is provided for 1. Remove the speaker unit from the speaker port. convenience, Sena does not assume any responsibility for use of it. Users 2. Remove the back plate of the clamp unit completely.

  • Page 11: Switching The Microphone

    3.3 Switching the Microphone 3.3.1 Wired Boom Microphone When installing the included wired boom microphone, place the hook If you want to use a different microphone instead of the static boom and loop fastener end of the boom microphone between the internal microphone, please refer to the following steps.

  • Page 12: Earbuds

    4.1 Charging clamp. The sound of the earbuds will be active while the sound of the You can charge the 20S by connecting the supplied USB power & data outer speakers becomes inactive. cable into a computer USB port or USB wall charger. You can use any standard micro-USB cable to charge the 20S.

  • Page 13: Powering On And Off

    Simply pair your phone with your 20S headset, run the Sena smartphone. You can download the Sena Smartphone App for Android or iPhone from www.sena.com/app.

  • Page 14: Pairing The 20S With Bluetooth Devices

    2. Turn on the 20S and remove the main unit from the clamp unit. connected” to a mobile phone, “Media connected” to a Bluetooth 3. Place your mobile phone over the back side of the 20S so that the stereo device.

  • Page 15: Second Mobile Phone Pairing

    2. If Bluetooth connection between the headset and a media player is disconnected, press the Jog Dial for 1 second to recover the Bluetooth connection and play. 20S is ready to use. You will hear a voice prompt from the 20S saying “Your headset is paired”.

  • Page 16: Bluetooth Gps Navigation Pairing

    You will hear the voice prompt, “GPS pairing”. 3. Search for Bluetooth devices on the GPS navigation screen. Select the Sena 20S in the list of the devices detected on the GPS. GPS Pairing 4. Enter 0000 for the PIN.

  • Page 17: Pairing With The Sena Sr10, Bluetooth Two-Way Radio Adapter

    Bluetooth, you can pair the mobile phone to the GPS to 5.5 Pairing with the Sena SR10, Bluetooth Two-way use your mobile phone. When you do this, the 20S thinks the GPS is a Radio Adapter mobile phone so you can no longer pair your mobile phone to the 20S The Sena SR10 is a Bluetooth two-way radio adapter for group directly.
  • Page 18 5. If the pairing process is not completed within three minutes, the 20S will return to stand-by mode. The incoming audio from the two-way radio via SR10 is heard in the background while having an intercom conversation or a mobile phone call.

  • Page 19: Pairing With Selective Profile: A2Dp Stereo Or Handsfree

    You will hear a voice prompt saying “Phone selective pairing”. 20S. To clear the pairing list on 20S, please do a factory reset or follow 3. Search for Bluetooth devices on your smartphone. Select the the pairing list clearing procedure described in this manual.

  • Page 20: Mobile Phone Call Making And Answering

    – For some older mobile phones which do not automatically transfer calls to the headset, press the Phone Button after 7 MOBILE PHONE CALL MAKING AND entering phone numbers on the mobile phone keypad. ANSWERING – Tap the Phone Button in stand-by mode to activate the voice dialer of your mobile phone.

  • Page 21: Intercom And Mobile Phone Call

    Phone Button or the Jog Dial. If any button is not pressed within 15 7.3 Intercom and Mobile Phone Call seconds, the 20S will exit the voice speed dial menu and go back 1. When you have an incoming mobile phone call during an to stand-by mode.

  • Page 22: Stereo Music

    8.1 By Stereo Audio Cable Unlike other motorcycle Bluetooth headsets, this prevents a Plug your stereo MP3 player directly to the 20S by using the enclosed user from being dropped out of an intercom conversation by 2.5mm to 3.5mm stereo audio cable. To adjust the volume, rotate the Jog an incoming mobile call.

  • Page 23: By Bluetooth Wireless Stereo

    “Bluetooth Stereo Device Pairing” procedures described in the (AVRCP), so if your Bluetooth audio device also supports the AVRCP, you can use the 20S to remotely control music playback. Not only can you adjust the volume but you can also use the functions such as play, pause, next track and previous track.

  • Page 24: Music Sharing

    You can start sharing music with an intercom friend using Bluetooth stereo music during a two-way intercom conversation. If you pair a Bluetooth GPS to the 20S as described in section 5.4, 2. Enter into a two-way intercom and press and hold the Jog Dial for “Bluetooth GPS Navigation Pairing”, you can hear the voice instruction...

  • Page 25: Sena Sr10, Two-Way Radio Adapter

    10 SENA SR10, TWO-WAY RADIO ADAPTER As described in section 5.5, you can use a two-way radio and the Smart Phone 20S Bluetooth intercom simultaneously by using the Sena SR10, a Two-way Radio Bluetooth Two-way Radio Adapter, along with the 20S. Incoming audio...

  • Page 26: Fm Radio

    1. You can save FM stations to presets before using FM radio. Connect the 11.3 Seek and Save 20S to your PC and open the Device Manager. It allows you to save up to “Seek” is the function that searches from station to station frequencies.

  • Page 27: Scan And Save

    ± 200 kHz Button when at that station. You will hear a voice prompt from the Europe ± 100 kHz 20S saying “Save preset (#)”. The station will be saved as the next preset number. Japan ± 100 kHz 5. All stations preset during “Scan”, will overwrite previously set stations.

  • Page 28: Ambient Mode

    Ambient Mode Button. Another way is to double tap the surface of the 20S or the helmet surrounding the 20S. Be careful not to press the Jog Dial during this process. Lastly, you can say, “Hello Sena”...
  • Page 29 Mode Status Function Voice Command Mode Status Function Voice Command Next track (music) / next “Intercom Start/End each Intercom “Next” preset (FM radio) [one, two, … , nine]” End all intercoms Music / FM Radio Previous track (music) / “End intercom” “Previous”...

  • Page 30: Intercom Pairing

    Conversation The 20S can be paired with up to nine other headsets for Bluetooth intercom conversation. 1. Turn on the two 20S headsets (A and B) that you would like to pair Pairing A & B with each other. 4. You can pair with up to nine other headsets. To pair with more 2.

  • Page 31: Pairing With Other Sena Headset Models For Intercom Conversation

    Intercom Conversation or the voice commands. Press and hold for 2 seconds to end any The 20S can be paired with all other Sena headset models such as intercom, or use the voice command, “End Intercom”. Or, you the SMH10 and the SMH5 for intercom conversation. Please follow the can single tap to end intercom with the same procedure as above to pair with these headset models.

  • Page 32: Multi-Way Intercom

    15.2.1 Start Three-way Intercom intercom friend (C). You (A) can have a three-way intercom with two other 20S friends (B & C) by establishing two intercom connections at the same time. 1. You (A) need to be paired with two other friends (B & C) for three- way intercom.

  • Page 33: Participant

    4. Now you (A) and two 20S intercom friends (B & C) are having a Jog Dial Operation Result three-way intercom. Press for 2” Disconnect (B) & (C) Single tap Disconnect (B) Double tap Disconnect (C) 15.2.3 Start Multi-way Intercom...
  • Page 34 Rest of the connection of the chain will be preserved. Likewise, double tap will disconnect the intercom connection between you (A) and (C), while preserving rest of the connections. First Friend Second Friend Please note that each participant’s intercom friends are the ones adjacent to each other.

  • Page 35: Intercom Failure

    If your intercom friend goes out of range while having an intercom end the call. conversation, you may hear static noise and eventually the intercom will be disconnected. In this case, the 20S automatically tries to Start Tap Jog Dial while having a mobile phone call...

  • Page 36: Group Intercom

    2. Browse your friends, and select up to seven other people you want to group with. 3. Check your friends and press ‘Save to My 20S’ on the screen. 18.1 Universal Intercom Pairing 4. Press ‘Connect’ on the screen or the Ambient Mode Button for 1 The 20S can be paired with non-Sena Bluetooth headsets for Bluetooth second to begin Group Intercom.

  • Page 37: Two-Way Universal Intercom

    20Ss and one non-Sena Bluetooth headset. pairing with non-Sena Bluetooth headsets in pairing mode. 1. You (A) need to be paired with a non-Sena Bluetooth headset (B) and another 20S headset (C) for the three-way intercom. 18.2 Two-way Universal Intercom...

  • Page 38: Four-Way Universal Intercom

    18.4 Four-way Universal Intercom 3. The other 20S (C) may join the intercom by making an intercom call to you (A). You may make a four-way Universal Intercom connection with a couple headset or 2) two 20Ss and two non-Sena Bluetooth headsets.
  • Page 39 2. The other 20S (C) may join the intercom by making an intercom 4. Now two 20S headsets (A & C) and two non-Sena Bluetooth headsets call to you (A). (B & D) are connected with the four-way Universal Intercom.

  • Page 40: Remote Control

    Joystick of the Handlebar Remote up or down, it will have an You can remotely control the 20S via Bluetooth using the Handlebar equivalent effect of rotating your 20S Jog Dial. For details on remote Remote (sold separately). This eliminates the need to take off your control button operations, please refer to the following tables or the hand for button operations.
  • Page 41 Type Function Handlebar Remote Type Function Handlebar Remote Play/Pause Bluetooth Volume adjustment Move the Joystick up or down Basic Press the Joystick for 1 second music Function Press the Front Button for 12 seconds Move the Joystick left or right for Music Track forward/back 1 second...

  • Page 42: Function Priority

    Phone Button, or disable the feature by tapping the Jog Dial. A lower priority function is always interrupted by a higher priority 4. If any button is not pressed within 10 seconds, the 20S will exit the function. For example, stereo music is interrupted by intercom call, and intercom conversation is interrupted by incoming mobile phone call.

  • Page 43: Assigning Speed Dial

    “Exit”, and tap the Phone Delete all pairings Audio boost “Exit”. Noise control Smart volume control If any button is not pressed within 1 minute, the 20S will exit the Sidetone Motion sensor sensitivity FM station guide VOX phone Voice prompt...

  • Page 44: Enabling/Disabling Audio Multitasking

    Factory Default 2. You can also assign phone numbers for speed dialing by using the Level Adjustment Device Manager software or the Sena Smartphone App. Please visit the Sena Bluetooth website at www.sena.com for more information. Apply Tap the Phone Button When the Audio Multitasking setting is enabled, if you talk over the 21.2 Enabling/Disabling Audio Multitasking...

  • Page 45: Enabling/Disabling Navigation App Support

    21.4 Enabling/Disabling Navigation App Support 21.6 Setting Smart Volume Control Voice Prompt Voice Prompt “Navigation app support” “Smart volume control” Factory Default Disable Factory Default Disable Enable Tap the Phone Button Rotate the Jog Dial Level Adjustment (Low/Medium/High/Disable) Disable Tap the Jog Dial Apply Tap the Jog Dial When Audio Multitasking is enabled, your smartphone’s GPS...

  • Page 46: Setting Motion Sensor Sensitivity

    Motion Sensor Sensitivity determines the sensitivity when you double saying a word loudly enough, unless you are connected to intercom. tap on the surface of the 20S to enter voice command mode. Rotate the For example, when you hear a series of beeps for an incoming call, Jog Dial until you hear the voice prompt, “Motion sensor sensitivity”.

  • Page 47: Enabling/Disabling Hd Intercom

    21.9 Enabling/Disabling HD Intercom 21.11 Enabling/Disabling Voice Prompts Voice Prompt Voice Prompt “HD intercom” “Voice prompt” Factory Default Enable Factory Default Enable Enable Tap the Phone Button Enable Tap the Phone Button Disable Tap the Jog Dial Disable Tap the Jog Dial HD Intercom enhances the two-way intercom audio from normal quality You can disable voice prompts, but the following voice prompts are to HD quality.

  • Page 48: Enabling/Disabling Fm Station Guide

    Note: 21.13 Enabling/Disabling Sidetone If you use your 20S with the Bluetooth Audio Pack for GoPro, you can enable or disable this feature only during Normal Voice Recording. This feature Voice Prompt “Sidetone”...

  • Page 49: Delete All Bluetooth Pairing Information

    Execute Tap the Phone Button To delete all Bluetooth pairing information of the 20S, rotate the Jog To enter into Universal Intercom Pairing mode, rotate the Jog Dial until Dial until you hear a voice prompt saying “Delete all pairings”, and you hear a voice prompt, “Universal intercom pairing”.

  • Page 50: Voice Configuration Menu/Button Operations

    Speed Dial Execute Audio Multitasking Enable Disable 1. To restore the 20S to factory default settings, press and hold Intercom-audio Overlay Execute the Phone Button for 12 seconds until the LED shows solid red Sensitivity and you hear double beeps. You will hear a voice prompt saying...

  • Page 51: Fault Reset

    The 20S will be switched off, and you have to turn the system back on and try again. However, this will not restore the headset to factory default...

  • Page 52: Sena Bluetooth Connection Case Studies

    25 SENA BLUETOOTH CONNECTION CASE STUDIES Case 1 Bluetooth Pairing Procedure 1 Mobile Phone Pairing 2 GPS Pairing 3 Intercom Pairing Mobile Phone Bluetooth GPS zumo 220/350/550/660/665, TomTom Rider Mobile Phone Pairing Usage • Intercom Intercom GPS Pairing Pairing Bluetooth GPS...
  • Page 53 Case 3 Case 2 GPS - Mobile Phone Pairing Bluetooth GPS Bluetooth GPS Mobile Phone Mobile Phone Mobile Phone Pairing Pairing Intercom Second Mobile Intercom Pairing Phone Pairing Pairing Mobile Phone Bluetooth Pairing Procedure Bluetooth Pairing Procedure 1 Mobile Phone Pairing 1 GPS - Mobile Phone Pairing 2 Second Mobile Phone Pairing 2 Mobile Phone Pairing...
  • Page 54 Case 4 Case 5 Mobile Phone Mobile Phone Mobile Phone Pairing Mobile Phone Pairing Intercom Mobile Phone Pairing Pairing Motorcycle Bluetooth Intercom Mobile Phone Audio System Pairing Pairing Bluetooth GPS Music Bluetooth Pairing Procedure 1 Mobile Phone Pairing Bluetooth Pairing Procedure 2 Mobile Phone Pairing 1 Mobile Phone Pairing 3 Intercom Pairing...
  • Page 55 Case 6 Bluetooth Pairing Procedure 1 Mobile Phone Pairing 2 Mobile Phone Pairing 3 GPS Pairing Mobile Phone 4 Intercom Pairing Bluetooth GPS Mobile Phone zumo 220/350/550/660/665, TomTom Rider Pairing Motorcycle Bluetooth Audio System BMW R1200RT, K1600GT, K1600GTL Usage Intercom Mobile Phone Music Motorcycle Bluetooth...
  • Page 56 Case 7 Bluetooth Pairing Procedure 1 Mobile Phone Pairing 2 Second Mobile Phone Pairing 3 Intercom Pairing Mobile Phone Usage Mobile Phone Pairing • Intercom SR10 Second Mobile Phone Pairing Two-way Radio Intercom Pairing Radar Detector...
  • Page 57 Case 8 Bluetooth Pairing Procedure 1 GPS - Mobile Phone Pairing 2 Mobile Phone Pairing 3 Mobile Phone Pairing 4 Intercom Pairing Mobile Phone Mobile Phone GPS - Pairing Pairing Mobile Phone Bluetooth GPS Bluetooth GPS MP3 Player Mobile Pairing Phone zumo 220/350/550/660/665, TomTom Rider Intercom...
  • Page 58 Case 9 Bluetooth Pairing Procedure 1 Mobile Phone Pairing 2 Mobile Phone Pairing 3 Mobile Phone Pairing 4 Second Mobile Phone Pairing Mobile Phone 5 Intercom Pairing Mobile Phone Usage Pairing SM10 SR10 • Intercom Second Mobile Mobile Phone Phone Pairing Pairing Two-way Radio Intercom...
  • Page 59 Case 10 Bluetooth Pairing Procedure 1 Mobile Phone Pairing 2 Mobile Phone Pairing 3 Mobile Phone Pairing 4 GPS Pairing Mobile Phone 5 Intercom Pairing Mobile Phone Bluetooth GPS Pairing zumo 220/350/550/660/665, TomTom Rider Usage GPS Pairing Intercom Pairing Bluetooth GPS •...

  • Page 60: Operation Quick Reference

    Function adjustment incoming call for 2 seconds Double tap the Voice Press the Jog Dial “Pairing Mid-tone surface of the main “Hello Sena!” Green flashing - Red flashing Intercom command for 6 seconds intercom” single beep unit pairing Tap the Jog Dial of any one of the two headsets...

  • Page 61: Certification And Safety Approvals

    CERTIFICATION AND SAFETY APPROVALS Voice Type Function Button Command Beep Command FCC Compliance Statement Press the Phone Mid-tone FM radio on Button for 2 “FM radio” double beeps This device complies with part 15 of the FCC rules. Operation is subject to seconds Press the Phone Mid-tone...

  • Page 62: Fcc Rf Exposure Statement

    Bluetooth SIG, Inc. FCC Caution and any use of such marks by Sena is under license. Other trademarks and trade names are those of their respective owners. the party responsible for compliance could void user’s authority to operate The product is compliant with and adopts the Bluetooth ®...

  • Page 63: Weee (Waste Electrical And Electronic Equipment)

    WEEE (Waste Electrical and Electronic Equipment) SAFETY INFORMATION The crossed-out wheel bin symbol on the product, litera- Please ensure that the product is properly used by observing the ture, or packaging reminds you that all electrical and warnings and cautions below to prevent any risk and/or damage to electronic products, batteries, and accumulators must property.

  • Page 64: Product Use

    • Do not store the product in humid environments, especially for long • When using the product, be certain to conform to laws regarding the time storage. use of communications devices while riding. • Do not put the product where it may hamper the rider's vision or Product Use •...

  • Page 65: Product Warranty And Disclaimer

    Here, product warranty extends to the product or lower temperatures may reduce the capacity and life of the only. Sena will not be liable for any loss, damage of human life, or loss of battery, or may cause temporary non-operation. Do not use the...
  • Page 66 Notice and Waiver By buying and using this product, you relinquish considerable legal rights of Sena (collectively referred to as “the company”) recommend that, including any claim for compensation for damages. Therefore, be certain before using the product and similar devices of any brands including...

  • Page 67: Warranty Exclusions

    OR REFUND OF THE PURCHASE PRICE PAID, AT SENA’S OPTION. THIS you use the product. Further, Sena will not be liable for any substantial DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY damage not related to the, condition, environment, or malfunction of the REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

  • Page 68: Warranty Service

    In addition to damages which may occur due to the use of the product, expense, to the manufacturer or the seller along with proof of purchase Sena will not be liable for damages of the product which occur due to the following events.
  • Page 69 1.5.0 www.sena.com User's Guide for Firmware v1.5...

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