Replacing A Drive; Determining Which Drive Failed; Contacting Wd Technical Support - Western Digital My Book Pro User Manual

Replacing a Drive

4
1
This chapter includes the following topics:

Determining Which Drive Failed

Contacting WD Technical Support

Removing and Replacing the Drive
Determining Which Drive Failed
Whether the application is running or not, the WD Drive Utilities software continuously
monitors the operational condition of your My Book Pro drives. When a drive fails, the
utility displays a warning message:
Check the drive status LEDs on the front of the device. If one is on steady red, then that
one is the failed drive.
If the drive status LEDs do not indicate a failed drive, then:
1.
Click either Launch WD Drive Utilities on the error message or Go > Applications >
WD Drive Utilities to display the WD Drive Utilities screen, Diagnose dialog (see
Figure 4 on page 12).
2. If you have more than one supported device connected to your computer, select the
one that configuration issues.
3. Click RAID Management > RAID Status and check the status indications:
If the status of one of the drives is not Online then that drive is the failed drive.
If the RAID Status is Unknown and the status of both drives is Online, then
remove and replace either drive because the two are not compatible.
Returning the drives to their original configuration should clear the Unknown RAID status
indication.
Contacting WD Technical Support
After you have determined which drive has failed, go to
Knowledge Base Answer ID 8644 for information about obtaining a replacement drive.
When contacting Technical Support, have the following information ready:
The serial number of your My Book Pro device
Date of purchase
The serial number of each internal hard drive you need to replace
See Steps 1 through 5 of the following procedure for removing the drive to see the
serial number.
MY BOOK PRO
USER MANUAL
http://support.wd.com
REPLACING A DRIVE – 23
and see