Esse EC Operating & Installation Instruction

INFORMATION FOR USE WHEN ORDERING SPARES:
Model:
Serial Number:
Colour:
CONDITIONS OF GUARANTEE
Your ESSE cooker is guaranteed against defects arising from faulty manufacture for two years, subject to the following express conditions:
• A suitably qualified person must install the cooker, and upon installation the details must be recorded on the warranty card and registered
with ESSE by returning the correctly completed card. The guarantee period commences upon delivery of the cooker.
• The cooker has been used for normal domestic purposes only, and in accordance with the manufacturer's instructions.
• The cooker has not been serviced, maintained, repaired, taken apart, or tampered with by any person not authorised by us.
• An approved dealer or representative must undertake all service work under this guarantee.
• Any cooker or defective part replaced shall become the Company's property.
EXCLUSIONS
This guarantee does not cover:
• Damage or calls resulting from transportation, improper use or neglect.
• Parts deemed to be replaceable in the normal usage of the cooker; e.g. thermostats, elements, etc.
• Control Panel Markings; these can become damaged if a hard abrasive is used.
• Ceramic Glass Hob; any inherent flaw or defect in the ceramic glass will be immediately evident.
• Enamel damage; the vitreous coating on your cooker is in effect an extremely thin layer of glass and as such displays all the characteristics
of glass. It can easily be damaged by impact, or by spillage of cold liquids onto a hot surface. Such damage cannot be covered under
this guarantee. (See also intermittent use of your cooker, below).
This guarantee is personal to the original purchaser and is non-transferable.
INTERMITTANT USE OF YOUR COOKER
In the event of intermittent use and prolonged shutdown, it should be noted that in some circumstances enamel might be displaced due to
ingress of damp. Whilst this is rare, it is most likely to occur in situations where the unused cooker remains in an unheated property. There
is a layer (known as the groundcoat) between the vitreous enamel surface and the cast iron. Groundcoat is porous and if exposed (e.g.
after a chip in the vitreous enamel coat), may allow damp to penetrate behind the vitreous enamel and spread through the groundcoat.
Surface oxidisation of the cast iron may thereafter occur, causing the vitreous enamel to fall off. Such damage will not be covered by your
warranty. We recommend that a light coating of petroleum jelly be applied to any damaged areas when the cooker is not in use to help keep
out the damp.
CUSTOMER CARE
In the event you should require spare parts, please order through your e ESSE dealer.
Should you have cause for dissatisfaction with your cooker, you should contact your ESSE dealer who will, in most instances, be able to offer
you immediate assistance. You will be required to give the following details:
• Your name, address and postcode.
• Your telephone/contact details.
• Clear and concise details of the fault.
• Model and serial number of the cooker (found on the data plate inside the warming cupboard on the back face).
• Purchase date (please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service calls).
We will then check that we have an accurately completed warranty card, if not then any work carried out may be charged.
The nature of the complaint will be assessed and either replacement parts for your dealer to fit, an engineer to inspect & report, or an
engineer to remedy will be arranged. If the fault is not actually due to faulty workmanship but some other cause such as misuse or failure
to install correctly, a charge will be made to cover the cost of the visit and any new parts required, even during the warranty period.
Ouzledale Foundry Co. Limited, Long Ing, Barnoldswick, Lancashire BB18 6BN
Tel: 01282 813235 Fax: 01282 816876 Email: enquiries@esse.com
Website: http://www.esse.com
ESSE Electric
07/07
OPERATING & INSTALLATION INSTRUCTIONS