Ford 2016 EXPLORER Owner's Manual page 480

Issue
I am having trouble
connecting my phone to
SYNC.
Text messaging is not
working on SYNC.
Explorer (TUB), enUSA, First Printing
MyFord Touch
Phone issues
Possible cause(s)
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
477
(If Equipped)
Possible solution(s)
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
You can also preform the
MyFord Touch reset
procedure.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.