Ford 2016 EXPLORER Owner's Manual page 479

Issue
There is excessive back-
ground noise during a phone
call.
During a call, I can hear the
other person but they
cannot hear me.
SYNC is not able to down-
load my phonebook.
The system says that the
phonebook has downloaded
but the phonebook in SYNC
is empty or missing
contacts.
Explorer (TUB), enUSA, First Printing
MyFord Touch
Phone issues
Possible cause(s)
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
This may be a possible
phone malfunction.
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
This may be a limitation on
your phone's capability.
476
(If Equipped)
Possible solution(s)
Review your phone's manual
about audio adjustments.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Try pushing your phonebook
contacts to SYNC. See
Phone (page 445).
Use the SYNCmyphone
feature available on the
website.
Try pushing your phonebook
contacts to SYNC. See
Phone (page 445).
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.