Lexmark W820 User Manual
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Lexmark W820 User Manual

Lexmark W820 User Manual

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Table of Contents

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Download this manual See also: Service Manual, User Manual
Printing
Paper handling
Maintenance
Troubleshooting
Administration
Index
For tips on avoiding jams, see
If you do experience a jam, see the following instructions in this topic to clear the jam and
continue printing.
•
Understanding jam messages
•
Locating jams with messages
•
Clearing jams from the printer
•
Clearing jams from the optional duplex unit
•
Clearing jams from the optional envelope feeder
•
Clearing jams from the optional mailbox
•
Clearing jams from the optional finisher
www.lexmark.com
Lexmark W820
Clearing print media jams
Avoiding
jams.
1

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Summary of Contents for Lexmark W820

  • Page 1 Clearing jams from the printer • Clearing jams from the optional duplex unit Troubleshooting • Clearing jams from the optional envelope feeder • Clearing jams from the optional mailbox • Clearing jams from the optional finisher Administration Index www.lexmark.com Lexmark W820...

  • Page 2: Understanding Jam Messages

    Note: If you have an optional finisher attached to your printer, the secondary Troubleshooting message Leave Staple Job in Finisher or Clear Staple Job from Finisher alternates with the 2xx Paper Jam message. Administration Index www.lexmark.com Lexmark W820...

  • Page 3: Paper Path

    The jam numbers are listed based on location within the paper path. Troubleshooting The doors and covers that give you access to paper in the path when a jam occurs are labeled on the Message maps. Administration Index www.lexmark.com Lexmark W820...
  • Page 4 Clearing print media jams Printing Paper path of standard trays and optional trays, optional duplex unit, and multipurpose feeder 209, 210, 211 Paper handling 208, 231 201, Maintenance 232, 233, 234 Troubleshooting 250, 253, 255 Administration Index www.lexmark.com Lexmark W820...
  • Page 5 Clearing print media jams Printing Paper path of optional envelope feeder in relation to trays, optional duplex unit, and path to the optional mailbox Paper handling Maintenance Troubleshooting Administration 271, 272 Index www.lexmark.com Lexmark W820...
  • Page 6 Paper path of optional mailbox in relation to printer and optional duplex unit For each bin, this area Paper handling is 285 For each bin, the curved portion of the path leading into the bin and Maintenance the path to the bin is 284 Troubleshooting Administration Index www.lexmark.com Lexmark W820...
  • Page 7 Clearing print media jams Printing Paper path of transport unit and optional finisher in relation to printer and optional duplex unit Paper handling 288, 293 Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...
  • Page 8 You can use the message map on the front of the printer (or on the transport unit if the Paper handling finisher is installed) to locate the doors, covers, and options you must open or remove to clear the paper path. Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...
  • Page 9 Tray 1 and the print 241 Paper Jam Open Door A cartridge area In or behind tray 1 Behind trays 1, 2, and 3 241 Paper Jam Open Tray 1 Around tray 2 Tray 2 242 Paper Jam Open Door B www.lexmark.com Lexmark W820...
  • Page 10 Tray 5 In or behind tray 4 Tray 4 247 Paper Jam Open Tray 4 Index Around trays 2, 3, 4, and 5 Tray 2 248 Paper Jam Tray 3 Open Doors B, C Tray 4 Tray 5 www.lexmark.com Lexmark W820...
  • Page 11 253 Paper Jam cartridge area Open Doors A, B, C Tray 2 Tray 3 Index Tray 4 Tray 5 Around trays 3, 4, and 5 Tray 3 254 Paper Jam Open Door C Tray 4 Tray 5 www.lexmark.com Lexmark W820...
  • Page 12 Index Around trays 3, 4, and 5 Tray 3 258 Paper Jam Open Door C Tray 4 Tray 5 Around trays 3, 4, and 5 Tray 3 259 Paper Jam Open Door C Tray 4 Tray 5 www.lexmark.com Lexmark W820...
  • Page 13 Remove MP Paper Index 280 Paper Jam Open Cover H Transport unit If the print media is jammed inside the transport unit between the rollers: Mailbox Clearing jams from the 280 Paper Jam Open Door D optional mailbox www.lexmark.com Lexmark W820...
  • Page 14 Index 285 Paper Jam Open Cover H Transport unit If the print media is jammed inside the transport unit between the rollers: Mailbox Clearing jams from the 285 Paper Jam Open Door D optional mailbox www.lexmark.com Lexmark W820...
  • Page 15 292 Paper Jam Open Cover J Finisher top cover page 72 293 Paper Jam Open Cover J Finisher top cover If the print media is jammed under the finisher top 294 Paper Jam Open Cover J Finisher top cover cover: Index www.lexmark.com Lexmark W820...
  • Page 16 Note: The following instructions are written assuming you are using the multipurpose feeder and the duplex unit. If you are using the envelope feeder, you must remove it before opening the duplex unit door. For instructions, see Removing the optional envelope feeder. Index www.lexmark.com Lexmark W820...
  • Page 17 Clearing print media jams Printing Open the multipurpose feeder. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...
  • Page 18 Clearing print media jams Printing Push up on the latch to release the duplex unit door (Door E). Paper handling Maintenance Troubleshooting Gently lower the door to the open position. Administration Index www.lexmark.com Lexmark W820...
  • Page 19 Clearing print media jams Printing Pull up on handle to open the printer side door (Door A). Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...
  • Page 20 6 on page 21 through step 9 on page – If the paper is not visible in the tray, the paper is lodged behind the tray and requires that you remove the tray. See Behind trays 1, 2, and Index www.lexmark.com Lexmark W820...
  • Page 21 Clearing print media jams Printing Pull tray 1 open. Pull the paper to the right, and then straight out. Paper handling Maintenance Troubleshooting Administration Index Close tray 1. www.lexmark.com Lexmark W820...
  • Page 22 Firmly push on the upper middle part of the door. There is a label on the Paper handling door to show where to push on the door. Pushing in this area ensures the door is closed and prevents damage to the door. Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...
  • Page 23 Clearing print media jams Printing Close the duplex unit door (Door E). Paper handling Maintenance Troubleshooting Tray 2 Pull up on handle to open the tray 2 side door (Door B). Administration Index www.lexmark.com Lexmark W820...
  • Page 24 6 on page – If the paper is not visible in the tray, the paper is lodged behind the tray and Administration requires that you remove the tray. See Behind trays 1, 2, and Index www.lexmark.com Lexmark W820...
  • Page 25 Clearing print media jams Printing Pull tray 2 open. Pull the paper to the right, and then straight out. Paper handling Maintenance Troubleshooting Administration Index Close tray 2. Close the tray 2 side door (Door B). www.lexmark.com Lexmark W820...
  • Page 26 Open the side door of trays 3 and 4 (Door C). Paper handling Maintenance Troubleshooting Remove the paper as follows: – If the paper is visible, pull it straight out and continue with step 6 on page Administration Index www.lexmark.com Lexmark W820...
  • Page 27 If the paper is not visible in the tray, the paper is lodged behind the tray and Paper handling requires that you remove the tray. See Behind trays 1, 2, and 3 Behind Tray Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...
  • Page 28 Clearing print media jams Printing Pull tray 3 open. Pull the paper to the right, and then straight out. Paper handling Maintenance Troubleshooting Administration Index Close tray 3. Close the side door for trays 3 and 4 (Door C). www.lexmark.com Lexmark W820...
  • Page 29 Pull up on handle to open the side door for trays 3 and 4 (Door C). Paper handling Maintenance Troubleshooting Remove the paper as follows: – If the paper is visible, pull it straight out and continue with step 6 on page Administration Index www.lexmark.com Lexmark W820...
  • Page 30 Behind trays 1, 2, and 3 Behind Tray Pull tray 4 open. Maintenance Pull the paper to the right, and then straight out. Troubleshooting Administration Index Close tray 4. Close the side door for trays 3 and 4 (Door C). www.lexmark.com Lexmark W820...
  • Page 31 Clearing print media jams Printing Tray 5 Pull tray 5 open. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 32: Clearing Print Media Jams

    Clearing print media jams Printing Lift the plastic cover and hold it open. Paper handling Maintenance Troubleshooting Pull the paper to the right, and then straight out. Administration Index www.lexmark.com Lexmark W820...

  • Page 33: Clearing Print Media Jams

    In rare cases, a piece of print media can become lodged behind a tray where it cannot be reached unless the tray is removed from the printer. Troubleshooting Pull the tray out to the stop position. Grasp each side of the tray. Administration Index www.lexmark.com Lexmark W820...

  • Page 34: Clearing Print Media Jams

    Clearing print media jams Printing Pull the tray straight up, and then out toward you. Set the tray aside. Paper handling Maintenance Troubleshooting Administration Pull the paper straight out. Index www.lexmark.com Lexmark W820...

  • Page 35: Clearing Print Media Jams

    Clearing print media jams Printing Align the guides on the bottom of the tray with the slots in the printer. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 36: Clearing Print Media Jams

    Clearing print media jams Printing Lift the tray up slightly and push it all the way into the printer. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 37: Behind Tray

    Push down the tab on the left side of the tray. Maintenance Troubleshooting Administration Index Grasp each side of the tray. Pull the tray straight up, and then out toward you. Set the tray aside. Pull the paper straight out. www.lexmark.com Lexmark W820...

  • Page 38: Clearing Print Media Jams

    Push the tray all the way into the printer. Maintenance Troubleshooting Administration Behind Tray 5 Index To access jams behind tray 5, remove tray 3, and tray 2 if necessary. Then, reach behind tray 5 and pull the paper out. www.lexmark.com Lexmark W820...

  • Page 39: Clearing Print Media Jams

    Print media may jam in one of three locations in the multipurpose feeder. Remove the jam Paper handling based on the print media location: If print media jams as it begins to move from multipurpose feeder into the printer, pull the sheet straight out. Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 40: Www.lexmark.com

    If print media jams after it enters the printer from the multipurpose feeder: Push up on the latch to release the duplex unit door (Door E). Paper handling Maintenance Troubleshooting Gently lower the door to the open position. Administration Index www.lexmark.com Lexmark W820...

  • Page 41: Www.lexmark.com

    Clearing print media jams Printing Pull up on handle to open the printer side door (Door A). Paper handling Maintenance Troubleshooting Pull the sheet straight out. Administration Index www.lexmark.com Lexmark W820...

  • Page 42: Www.lexmark.com

    Open the duplex unit door (Door E) and the printer side door (Door A). Pull the sheet straight out. Maintenance Close the printer side door (Door A). Close the duplex unit door (Door E). Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 43: Www.lexmark.com

    Clearing print media jams Printing Fuser area Push up on the latch to release the duplex unit door (Door E). Paper handling Maintenance Troubleshooting Gently lower the door to the open position. Administration Index www.lexmark.com Lexmark W820...

  • Page 44: Www.lexmark.com

    Clearing print media jams Printing Pull up on handle to open the printer side door (Door A). Paper handling Maintenance Troubleshooting CAUTION! The fuser may be hot. Allow time for it to cool before continuing. Administration Index www.lexmark.com Lexmark W820...

  • Page 45: Clearing Print Media Jams

    Clearing print media jams Printing Remove the paper based on what part of the paper is visible: – If print media is jammed in the rollers, pull the sheet straight out. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 46: Clearing Print Media Jams

    If print media is caught under the fuser, but only a small portion of the sheet is visible, as shown in the following illustration, do not pull the sheet out. Complete the following steps to remove the sheet. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 47: Clearing Print Media Jams

    The jammed print media is forced out from under the fuser so you can grasp it easier. It forces it out in one of two methods, so remove the jam based on the location as Index follows. www.lexmark.com Lexmark W820...

  • Page 48: Clearing Print Media Jams

    Clearing print media jams Printing – Print media exits to the standard bin, pull it straight out. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 49: Clearing Print Media Jams

    If the print media exits to the top of the fuser, grasp the sheet on both sides and gently pull it out. Paper handling Maintenance Troubleshooting Close the printer side door (Door A). Administration Close the duplex unit door (Door E). Index www.lexmark.com Lexmark W820...

  • Page 50: Clearing Print Media Jams

    For instructions, see Removing the optional envelope feeder. Maintenance Push up on the latch to release the duplex unit door (Door E). Troubleshooting Administration Index Gently lower the door to the open position. www.lexmark.com Lexmark W820...

  • Page 51: Printing

    Clearing print media jams Printing Remove the jammed sheet based on its location. – If the sheet is jammed under the plastic grid in the duplex option: Paper handling Raise the plastic grid. Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 52: Clearing Print Media Jams

    Clearing print media jams Printing Pull the jammed sheet straight out. Paper handling Maintenance Troubleshooting Lower the plastic grid. Administration Index www.lexmark.com Lexmark W820...

  • Page 53: Clearing Print Media Jams

    Clearing print media jams Printing – If the sheet has exited to the printer side door, grasp the jammed sheet and pull it straight out. Paper handling Maintenance Troubleshooting Close the duplex unit door (Door E). Administration Index www.lexmark.com Lexmark W820...

  • Page 54: Clearing Print Media Jams

    Remove the envelope feeder. See Removing the optional envelope feeder. Paper handling Push up on the latch to release the duplex unit door (Door E). Maintenance Troubleshooting Administration Gently lower the door to the open position. Index www.lexmark.com Lexmark W820...

  • Page 55: Printing

    Clearing print media jams Printing Pull up on handle to open the printer side door (Door A). Paper handling Maintenance Troubleshooting Pull the jammed envelope straight out. Administration Index www.lexmark.com Lexmark W820...

  • Page 56: Clearing Print Media Jams

    Clearing print media jams Printing Close the printer side door (Door A). Close the duplex unit door (Door E). Paper handling Reinstall the envelope feeder. See Reinstalling the envelope feeder. Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 57: Printing

    Clearing jams from the optional mailbox Open the mailbox door (Door D) by pulling the handhold to the right. The door swings Paper handling open. Maintenance Troubleshooting Administration Index Remove the jammed sheet based on its location. www.lexmark.com Lexmark W820...

  • Page 58: Clearing Print Media Jams

    If the print media is jammed in one of the 10 bins, but you see only the trailing edge behind the door as shown do not pull the short portion of the jam from inside of the door. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 59: Printing

    Clearing print media jams Printing Instead locate the leading edge of the print media in one of the bins. Pull the print media straight out of the bin. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 60: Printing

    Clearing print media jams Printing – If the print media is jammed between the fuser area and a mailbox bin, pull the sheet straight up. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 61: Printing

    The print media is jammed under the mailbox plastic deflector. Paper handling Reach under the mailbox plastic deflector. Pull it to the right. The plastic deflector moves up. Keep the plastic deflector in this up position. Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 62: Printing

    Pull the print media down and straight to the right from the standard bin. Paper handling Maintenance Troubleshooting Administration Index Close the printer side door (Door A). Close the duplex unit door (Door E). Close the mailbox door (Door D). www.lexmark.com Lexmark W820...

  • Page 63: Printing

    Under the transport unit, locate the clear tab at the end of the clear plastic deflector. Maintenance Grasp the tab and pull to the right. The plastic deflector (Deflector G) moves up. Keep the plastic deflector in this up position. Troubleshooting Administration Plastic deflector Index Divertor cover www.lexmark.com Lexmark W820...

  • Page 64: Printing

    Clearing print media jams Printing Pull the print media down and straight out from the standard bin. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 65: Printing

    Clearing print media jams Printing If the print media is jammed in the standard bin, use one of the following methods to remove the sheet: • Pull the sheet toward you. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 66: Printing

    Clearing print media jams Printing • If the sheet does not pull out easily: Push the finisher latch. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 67: Printing

    Clearing print media jams Printing Grasp the finisher and slide it to the right. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 68: Printing

    Clearing print media jams Printing Pull the sheet out. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 69: Printing

    Push the finisher against the printer until the plastic spokes on the transport unit are firmly seated in the holes on the divertor cover. Paper handling Hole Plastic spoke Maintenance Transport unit Troubleshooting Divertor cover Administration Hole Plastic spoke Index www.lexmark.com Lexmark W820...

  • Page 70: Printing

    If the print media is jammed inside the transport unit between the rollers: Pull up on the handle to open the transport unit cover (Cover H). Paper handling Pull the sheet straight out. Maintenance Troubleshooting Administration Index Transport unit cover Close the transport unit cover (Cover H). www.lexmark.com Lexmark W820...

  • Page 71: Printing

    Maintenance Grasp the cutout handhold on the finisher top cover (Cover J) and pull up. Pull the print media straight up. Troubleshooting Plastic plate Administration Index www.lexmark.com Lexmark W820...

  • Page 72: Printing

    Clearing print media jams Printing Close the finisher top cover (Cover J). If the print media is jammed in one of the bins, pull the sheet to the right and then straight out. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 73: Printing

    Clearing print media jams Printing If the print media is jammed between the transport unit and the finisher: Open the finisher door (Door K). Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 74: Printing

    In the top left corner inside the finisher, pull the green lever down and to the right. Hold it out of the way. The leading edge of the print media is under the lever. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 75: Printing

    Clearing print media jams Printing Pull the jammed sheet straight out. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 76: Printing

    If the print media is jammed above the green lever above the stapler: Pull the green lever down and to the right. Hold it out of the way. Paper handling Pull print media straight out. Maintenance Troubleshooting Administration Lever Index www.lexmark.com Lexmark W820...

  • Page 77: Printing

    If there is not enough to grasp above the green lever above the stapler: Locate the left green knob and turn it in the direction of the arrow. The print media moves so you can grasp it. Paper handling Maintenance Troubleshooting Administration Index www.lexmark.com Lexmark W820...

  • Page 78: Printing

    Clearing print media jams Printing Pull the print media straight out. Paper handling Maintenance Troubleshooting Administration Index Close the finisher door (Door K). www.lexmark.com Lexmark W820...

  • Page 79: Printing

    Administration Index Pull the print media out of the bin. If the print media does not release easily, complete step 1 on page 80 step 2 on page 80, and then close the finisher door (Door K). www.lexmark.com Lexmark W820...

  • Page 80: Printing

    The print media is caught between the two bins in the accumulator area. Push up on the green tab between the two bins and hold it in place. Paper handling Pull the jammed paper out. Maintenance Troubleshooting Green tab Administration Index www.lexmark.com Lexmark W820...

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