Sling Media Slingbox PRO User Manual page 13

Sling Media is not responsible for customer products received without an RMA number
and may reject such products.
Upon receipt at the designated Sling Media Returns Center, Sling Media will either
refund the purchase price of your product (including tax and original shipping and
handling costs) or replace your product with a new unit.
(b) DOA returns for products purchased at a retail store
If you purchased your product through a retail location, you may be eligible for a full
credit or full replacement within the retailer's return policy. You should contact the retail
location where you purchased the product, as their return policies may vary.
3. Warranty returns
Regardless of where your Sling Media product was originally purchased, and provided
that you are the original end user customer, if your Sling Media product fails under
warranty, you should contact our Technical Support Center at 1-877-GO-SLING to
validate the warranty failure and to obtain a Return Material Authorization (RMA)
number. Our agents will help you through the process so that you can return your
product for replacement. Please note that dated proof of original purchase will be
required. Products or parts must be shipped to Sling Media's designated Returns
Center using a trackable shipping method, and packaged appropriately for safe
shipment. You are responsible for one-way shipping charges.
Sling Media is not responsible for Customer products received without an RMA number
and may reject such products.
Upon receipt at Sling Media's designated Returns Center, Sling Media will service and
return the original device within 5-7 business days. Repaired or replacement products
will be shipped back to you at Sling Media's expense.
4. Out of Warranty (OOW) returns
If your Sling Media product fails outside the normal warranty period, or the standard
warranty has been voided, you should contact our Technical Support Center at 1-877-
GO-SLING to obtain a Return Material Authorization (RMA) number. OOW Returns will
be processed for a charge (see table below for current OOW charges). Our agents will
help you through the process so that you can return your product for replacement.
Products or parts must be shipped to Sling Media's designated Returns Center using
a trackable shipping method, and packaged appropriately for safe shipment. You are
responsible for one-way shipping charges.
Sling Media is not responsible for Customer products received without an RMA number
and may reject such products.
Upon receipt at Sling Media's designated Returns Center, Sling Media will service and
return the original device within 10 business days. Repaired or replacement products
will be shipped back to you at Sling Media's expense, as part of the OOW charge.
Slingbox PRO • Page 13