Blackberry RHH151LW User Manual

Blackberry RHH151LW User Manual

Classic smartphone
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BlackBerry Classic Smartphone
Version: 10.3.2

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Summary of Contents for Blackberry RHH151LW

  • Page 1 BlackBerry Classic Smartphone Version: 10.3.2...
  • Page 2 Published: 2015-05-13 SWD-20150513095011668...
  • Page 3: Table Of Contents

    Setup and basics............................6 New in this release............................6 Introducing your BlackBerry smartphone....................... 8 Your device at a glance..........................9 BlackBerry Classic keys..........................10 What's different about the BlackBerry 10 OS?....................11 Notification icons............................13 Menu icons..............................13 Setting up your device..........................14 Using gestures............................. 19 Advanced interactions..........................
  • Page 4 BlackBerry Keyboard and typing........................ 169 Language..............................177 Keyboard input methods..........................178 Screen display............................190 Accessibility.............................. 191 Media cards and storage..........................208 Using your device with BlackBerry Link...................... 213 Applications and features...........................223 Organizing apps............................223 About the BlackBerry Assistant........................226 Calendar..............................230 Contacts..............................240 Clock.................................
  • Page 5 Productivity and work..........................278 About BlackBerry Balance and your work space ..................278 Remember..............................284 Security and backup..........................291 Passwords and locking..........................291 What to do if your device is lost or stolen..................... 297 BlackBerry Protect............................ 298 Wiping your device to delete your device data.....................299 Security settings............................
  • Page 6: Setup And Basics

    New in this release Introducing BlackBerry 10 OS version 10.3.2 BlackBerry 10 OS version 10.3.2 provides you with new features and improvements designed to make your BlackBerry device even more secure and to help you be more productive. BlackBerry Hub From the list of attachments, you can open the email related to an attachment, making it easier to reply to the message.
  • Page 7: File Transfers

    File transfers MTP support has been added to the BlackBerry 10 OS, allowing you to more quickly transfer media files between your computer and your device using a USB connection. Transfer files between your computer and device using a USB connection BlackBerry Browser Voice support has been added to the BlackBerry Browser.
  • Page 8: Introducing Your Blackberry Smartphone

    Setup and basics If you set up your device using the Setup app and you enter or create a BlackBerry ID, BlackBerry Protect is turned on automatically. If you turn off BlackBerry Protect, you can turn on the feature later from the BlackBerry Protect Settings screen.
  • Page 9: Your Device At A Glance

    2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds) 3. Front camera (depending on your device model) 4. Notification LED 5. Volume up 6. Mute (Press); BlackBerry Assistant (Press and hold) 7. Volume down 8. Speaker 9. Multi-function port (supports USB and video) 10.
  • Page 10: Blackberry Classic Keys

    User Guide Setup and basics BlackBerry Classic keys The BlackBerry Classic keys help you efficiently make and answer calls, select menu options and items, and go back to the previous screen or the home screen. Description • Open the Phone app •...
  • Page 11: What's Different About The Blackberry 10 Os

    Where are my apps? Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available on the My World screen or find new apps.
  • Page 12: Where Do I Find My Files

    How do I search? If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home...
  • Page 13: Notification Icons

    Setup and basics Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.
  • Page 14: Setting Up Your Device

    Add a new entry in the Remember app and the Calendar app Setting up your device To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.
  • Page 15 User Guide Setup and basics Pull out the tray. With the metal contacts facing away from you, place the nano SIM card in the tray. Push the tray into the slot. I can't insert the SIM card The way that you insert the SIM card might be different from what you're used to.
  • Page 16: Before You Begin

    A nano SIM card. If you don't have a nano SIM card, contact your service provider. CAUTION: Do not use a larger SIM card that was cut to a smaller size. Your BlackBerry device might not recognize the SIM card, or the SIM card might get stuck because it is thicker than a nano SIM card.
  • Page 17 User Guide Setup and basics 3. Pull out the tray completely and set it on a flat surface. 4. To verify that the tray is set with the correct side up, make sure you can read SIM on the side of the tray. Place the SIM card in the tray 1.
  • Page 18: Insert A Media Card

    User Guide Setup and basics Insert a media card Locate the SD tray on the left side of the device. Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray. Pull out the tray.
  • Page 19: Using Gestures

    Customize your device settings The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
  • Page 20 Setup and basics To see your messages in the BlackBerry Hub, slide your finger from left to right. To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your...
  • Page 21: Show The Menus

    From the bottom of the screen, slide your finger up and to the right. Avoid touching the trackpad when you slide your finger Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.
  • Page 22 User Guide Setup and basics • To see more actions for a specific item, such as a song or picture, touch and hold the item. Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger off the icon to avoid selecting it.
  • Page 23: Scroll And Move Between Items

    Slide your finger to scroll through a list, pan a webpage, or move between pictures. Do any of the following: • To scroll, slide your finger up and down. • To move between the BlackBerry Hub and your apps, slide your finger left and right.
  • Page 24: Use A Slider

    User Guide Setup and basics Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle.
  • Page 25: Zoom In To Or Zoom Out From The Screen

    User Guide Setup and basics • To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap more items. To clear an item, tap it again. Zoom in to or zoom out from the screen If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in.
  • Page 26: Advanced Interactions

    Lift to wake If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your...
  • Page 27 User Guide Setup and basics To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Lift to Wake switch. Flip to mute If this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your device facedown to silence the ring tone or vibration.
  • Page 28: Moving The Pointer Using Your Trackpad

    User Guide Setup and basics Moving the pointer using your trackpad You can use the trackpad to move the pointer around your screen. The pointer appears at the last place you touched the display. You can use the trackpad to position the pointer in the exact area of text that you want to select. The circle of interest does not appear when you’re using the trackpad to move the pointer.
  • Page 29: Device Switch

    • Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you insert the battery. You can find the Setup app on the home screen of your device.
  • Page 30 When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and password. It's important to sign in using the same BlackBerry ID that you used on your previous device, because many of your apps and settings are associated with your BlackBerry ID.
  • Page 31 Text messages (SMS and MMS) • Password Keeper records Switching from a device running BlackBerry 7 If you switch from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods are available to you: Transfer method Data transferred...
  • Page 32 Fonts • Password Keeper records Switching from a BlackBerry 10 device If you switch from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods are available to you: Transfer method Data transferred Device Switch app (using either a Wi-Fi network...
  • Page 33 Switching from an iPhone or Android device If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device Switch app to transfer your data. You can transfer your contacts, calendar entries, pictures, music, and videos. When you finish setting up your BlackBerry device, you can add your email accounts and sync the contact and calendar info to your new device.
  • Page 34 Transfer data using a media card and the Device Switch app This data transfer method is available if you switch from a BlackBerry device running the BlackBerry OS (version 5.0 to 7.1) or the BlackBerry 10 OS. Only the data saved in the storage space on your previous device or on the media card is transferred. Any data that is wirelessly backed up or synchronized with a web-based account isn't transferred to your new device.
  • Page 35 Back up your device data Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.
  • Page 36: After You Switch Devices

    SIM card. After you switch devices After you finish switching to your new BlackBerry 10 device, if you used a media card in your previous device, move it to your new device. Also, consider doing the following: •...
  • Page 37 Download your apps from BlackBerry World You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry device, and on up to four additional devices, without having to pay for the items again.
  • Page 38 I can't switch my SIM card to my new BlackBerry 10 device BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to get the appropraite SIM card for your device.
  • Page 39: About Blackberry Id

    You should sign in with the same BlackBerry ID on all of your BlackBerry devices. If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID.
  • Page 40: Change Your Blackberry Id Information

    When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.
  • Page 41 How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
  • Page 42: Phone And Voice

    User Guide Phone and voice Phone and voice Phone Phone icons Incoming calls Icon Description Send a message with the Reply Now feature. Silence the ring tone. During a call Icon Description Turn on the speakerphone Mute a call Take notes during a call Start a conference call Show the dial pad Merge calls to start a conference call...
  • Page 43: Making And Receiving Calls

    User Guide Phone and voice Making and receiving calls Make a call In the Phone app, tap Dial a number. Tap Call. Tip: To make a call on the home screen, type a contact name or phone number. Tap Call <name> or Call <number>. Call a recent number or speed dial contact In the Phone app, tap Tap a name, number, or speed dial contact.
  • Page 44: Take Notes During A Call

    Tap Save. Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or when you remove your device from a case or holster. Automatically answer or end a call using a case or holster In the Phone app, swipe down from the top of the screen.
  • Page 45 > Bluetooth. Turn on the Automatically Answer a Call When Connected to a Headset switch. When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds.
  • Page 46 User Guide Phone and voice Start a conference call While on a call, make or answer another call. To merge the calls, tap Answer a second call while already on a call If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following: •...
  • Page 47 User Guide Phone and voice Add a contact or number to your speed dial list There are two different speed dial lists that you can add contacts or numbers to. You can add a total of eight contacts or numbers to the speed dial list on the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard.
  • Page 48: Set Up Call Forwarding

    User Guide Phone and voice Hide your speed dial list on the Calls screen In the Phone app, tap Swipe down from the top of the screen. Call waiting, call forwarding, and call blocking How do I block calls? When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming.
  • Page 49: Phone Options

    User Guide Phone and voice Phone options Change your default Reply Now messages You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message. In the Phone app, swipe down from the top of the screen.
  • Page 50: Find Your Own Phone Number

    When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call.
  • Page 51: Notifications And Ringtones

    About notifications Notification profiles You can use the notification profiles on your BlackBerry device to control how you're alerted to new messages and phone calls. By default, your device includes seven notification profiles, including Normal, Phone Calls Only, Vibrate Only, Silent, Do Not Disturb, Meeting, and Bedside.
  • Page 52 Customize App Notifications. Add notification profiles to your device In addition to customizing the default notification profiles on your BlackBerry device, you can also add your own profiles to your device. On the home screen, swipe down from the top of the screen.
  • Page 53: Change Your Ringtone

    Change your ringtone Regardless of which notification profile is set on your BlackBerry device, you can change the ringtone to one of the default ringtones included on your device or use a ringtone that you download.
  • Page 54 Customized app notifications override the notifications in profiles, but don't override the customized notifications for contacts. Note: The Silent profile overrides all other settings and the BlackBerry device remains quiet, even if you set customized notifications for an app.
  • Page 55: Change The Notification Settings For Level 1 Alerts

    You can create custom notifications for important messages. Level 1 notifications override the notification settings for all profiles. Note: To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings, you need to first add a rule. In the BlackBerry Hub, tap >...
  • Page 56: About Lock Screen Notifications

    You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it. Turn off Lock Screen Notifications By default, Lock Screen notifications are turned on.
  • Page 57 Turn on the Turn on Screen for New Notifications switch. Set Lock Screen Notifications to only display the sender info You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the subject and message content.
  • Page 58: Voicemail

    My device doesn't display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Lock Screen Notifications when your work space is locked.
  • Page 59 Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message. Tap Save.
  • Page 60 Clear the International Roaming check box. Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.
  • Page 61: Blackberry Hub And Email

    After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub. Calls and voice mail You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and received, including any missed calls and voice mail messages.
  • Page 62: In A Message

    User Guide BlackBerry Hub and email Keyboard shortcuts: BlackBerry Hub In the list of messages Action Shortcut Compose a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications...
  • Page 63: Add An Email Account

    BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.
  • Page 64 User Guide BlackBerry Hub and email After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password. Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider: •...
  • Page 65 > IMAP or POP. Enter the account information. • To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option. • To change the amount of time that messages can be retrieved on your device, in the Sync Timeframe drop-down list, tap an option.
  • Page 66 . Tap the type of account that you want to add. You might need to get additional information about your account from your administrator or email service provider. • If you're trying to add a work account supported by an EMM solution from BlackBerry, make sure that you have an activation password from your administrator. •...
  • Page 67 Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you.
  • Page 68: View Messages By Account Or Message Type

    Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list. Viewing important messages with the BlackBerry Priority Hub With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the BlackBerry Hub.
  • Page 69 You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you.
  • Page 70 Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1 messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1 alert notifications, tap Level 1 Alerts Notification Settings.
  • Page 71 BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device. When you tap Compose, the BlackBerry Hub suggests message types based on the messages you commonly compose.
  • Page 72: Reply To Or Forward An Email

    User Guide BlackBerry Hub and email • For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field. • For text messages, type a contact name or a phone number. • For BBM and other chat messages, select a contact from the list.
  • Page 73: Forward A Text Message

    In the BlackBerry Hub, touch and hold a PIN message. Managing messages Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or save draft messages for later. Delete a message...
  • Page 74 Keep all email from a folder on your device If you use a desktop email application like Microsoft Outlook to file email into folders, your BlackBerry device doesn't automatically download copies of that email. You can have filed email readily available on your device by syncing an email folder.
  • Page 75 BlackBerry Hub and email Flag a message When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them. In the BlackBerry Hub, touch and hold a message.
  • Page 76: Mark A Message As Read Or Unread

    Recipients use their private key to decrypt the message. Even if your email account isn't supported by an EMM solution from BlackBerry, if it's supported by Microsoft Exchange ActiveSync and your organization uses an LDAP directory, you can encrypt your messages using S/MIME.
  • Page 77 If you have a work email account that is supported by an EMM solution from BlackBerry and a personal Microsoft Exchange ActiveSync account, when you import a certificate from the personal space on your device, you can store it in the keystore in your work or personal space.
  • Page 78 In the drop-down list, tap a signing or an encryption option. Note: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients.
  • Page 79 To select a key pair to use for encrypting messages you send, select an option in the PGP Encryption Key drop- down list. • To view PGP key details for a PGP key pair stored on your BlackBerry device, below either the PGP Signing Key or the PGP Encryption Key drop-down lists, tap View PGP Key. •...
  • Page 80 User Guide BlackBerry Hub and email • To set where the LDAP server starts to look for S/MIME certificate information, enter a base distinguished name in the Search Base field. • To specify the scope of an LDAP server search, in the Search Scope drop-down list, tap an option.
  • Page 81: Peek At Your Messages In The Blackberry Hub From Anywhere

    Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
  • Page 82: Check Your Upcoming Events From The Blackberry Hub

    To open the highlighted message, release your finger. Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are. At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events...
  • Page 83: Create A Meeting From An Email

    BlackBerry Hub and email Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees.
  • Page 84 Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device.
  • Page 85 When Folder Isn't Synced switch. • To set the BlackBerry Hub to maintain the view you left it in when your device is inactive, turn off the Return to Default View When Idle switch. Tip: When you change your Display Style to Conversation, one line of preview text appears in each email in your list view so...
  • Page 86 BlackBerry Hub and email Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages.
  • Page 87 BlackBerry Hub and email Change which messages appear in the BlackBerry Hub You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar and contact syncing aren't impacted by these settings.
  • Page 88 Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them.
  • Page 89 I can only see email for the last 30 days For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change this setting, on the home screen, swipe down from the top of the screen. Tap >...
  • Page 90 You might not be able to forward an SMS or MMS message if the content of the message includes copyright-protected information. If you use a work account that is supported by an EMM solution from BlackBerry, your administrator might not allow you to send text messages, but you might still be able to receive text messages.
  • Page 91: Joyn For Blackberry 10 Devices

    About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users.
  • Page 92 If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off. In the BlackBerry Hub, tap >...
  • Page 93 Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply. If you're travelling, you can keep using joyn while roaming. In the BlackBerry Hub, tap > Tap joyn. Set the Enable joyn While Roaming switch to On.
  • Page 94: Media

    Supported audio and video file extensions, formats, and codecs Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be supported. File extension Supported video codec(s) Supported audio codec(s) H.263, H.264, MPEG-4...
  • Page 95: Troubleshooting: Media

    Troubleshooting: Media I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Camera Note: The Camera might not be available depending on your BlackBerry device model. You can use the Camera on your device to take high-quality pictures and videos, and to capture that perfect moment, even...
  • Page 96: Camera Icons

    Take a picture Your BlackBerry device analyzes the current lighting conditions and suggests the scene or mode best suited to those conditions. To accept the suggestion, tap the suggestion at the top of the screen.
  • Page 97 Set the timer to take a picture In Normal and Time Shift modes, you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds or 10 seconds. The timed delay allows you to get ready for the picture and even get into the shot yourself.
  • Page 98: Recording Videos

    Take a panoramic picture The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture. This shooting mode works well when you're trying to capture a breath-taking vista or a large group of people.
  • Page 99: Using Time Shift Mode

    Take a picture while recording a video Using the Camera on your BlackBerry device, you can capture a still picture while recording a video at the same time. You can take as many pictures as you like, without interrupting the video. Now you can capture the same event in two ways!
  • Page 100: Shooting Modes

    User Guide Media Drag the slider at the bottom of the screen back and forth until you find the best picture. Tap a recognized face. Use the dial to browse the available expressions. Tap anywhere on the screen. Edit Time Shift pictures later When you take pictures using Time Shift mode, you can save the picture to edit later.
  • Page 101 User Guide Media Icon Description Time Shift This mode is available for the camera. Time Shift mode allows you to take a series of pictures at once so that you can pick the best one of the sets. Burst This mode is available for the camera. Burst mode allows you to take multiple pictures quickly.
  • Page 102: Changing The Camera Settings

    Turn off the Auto Suggest feature The Auto Suggest feature on your BlackBerry device analyzes the conditions present when you're taking a picture and suggests the scene or mode best suited to those conditions. The Auto Suggest feature is designed to help you select the right scene or mode to take great pictures.
  • Page 103 Save media files to your built-in media storage By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change the settings to save your media files to the built-in media storage on your device.
  • Page 104: I Can't Save Pictures Or Videos To My Media Card

    I can't turn on the flash or use the video light Try the following actions: • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. • The flash might still be charging. Wait a moment and then try again.
  • Page 105: Pictures

    Icon Description View all of your pictures organized by the date that you took the pictures or added the pictures to your BlackBerry device. View your picture albums. View the pictures that you added to the Favorites screen. Watch stories that your device automatically generates on the Date screen.
  • Page 106: Editing Pictures

    User Guide Media Editing pictures Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as well as adding unique touches to make your pictures stand out from the rest. You can also use the picture editor to reduce red-eye, increase the contrast of your picture, make it look like a cartoon, and much more.
  • Page 107 About automatic stories Your BlackBerry device combines the pictures and videos that you take into automatically generated stories. Pictures and videos are selected by the date taken and location, as well as whether they are favorite pictures and videos. Automatic...
  • Page 108 Turn off the Automatic Stories switch. Add a picture to BlackBerry Story Maker From the Pictures app on your BlackBerry device, you can add a picture to an existing story or a new story in BlackBerry Story Maker. In the Pictures app, touch and hold the picture that you want to use.
  • Page 109 User Guide Media Do one of the following: • Tap an existing story. • Tap Create New Story. If necessary, edit the story. Tip: You can add multiple pictures to a story at the same time by tapping > . Tap the pictures that you want to use. Hide a photo in the Pictures app You can hide pictures that you want to save, but that you don't want other people to see.
  • Page 110: Share A Picture

    . Tap the pictures that you want to share. Tap Take a screen shot of your device To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time.
  • Page 111 In the Pictures app, touch and hold a picture. In the Name field, enter a new name for the picture. Rename or delete an album On the home screen of your BlackBerry device, tap Touch and hold a folder. Do one of the following: •...
  • Page 112: Music

    Supported media. Music Music icons The FM Radio might not be available depending on your BlackBerry device model. Icon Description View all of your music organized alphabetically and by artists, albums, and genres. View all of your music, organized alphabetically.
  • Page 113: Playing Your Music

    Play, pause, or skip a song You can play music on any of the screens in the Music app on your BlackBerry device. The music currently playing appears at the top of the screens and you can tap the banner to access the music player controls.
  • Page 114: Create A Playlist

    In the Music app, on the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. In each playlist and collection, you can see which artists and albums are featured.
  • Page 115 Turn on the equalizer in the Music app The equalizer feature in the Music app on your BlackBerry device is designed to improve the sound quality of the music you're listening to. Options include bass, treble, airplane, jazz, rock, spoken word, and more.
  • Page 116 > Turn on Music Shortcuts To control your music faster and easier, you can set the volume keys on your BlackBerry device to skip songs in the Music app. On the home screen, swipe down from the top of the screen.
  • Page 117: Videos

    Media Troubleshooting: Music I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Videos Videos icons Depending on your device model, some of these options might not be available to you. For example, if your device doesn't have a camera, the does not appear.
  • Page 118: Editing Videos

    Editing videos Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more.
  • Page 119 Add a video to BlackBerry Story Maker From the Videos app on your BlackBerry device, you can add a video to an existing story or a new story in BlackBerry Story Maker. In the Videos app, touch and hold the video that you want to use.
  • Page 120 . Tap the videos that you want to use. Organizing your videos and albums In the Videos app on your BlackBerry device, you can create albums to organize your videos. Create a video album You can use albums to organize your videos based on events, people, dates, or any other category that you can think of.
  • Page 121 You can add videos to the Favorites screen so that you can quickly access them. Videos added to the Favorites screen are also used in the automatic stories generated by your BlackBerry device. In the Videos app, touch and hold a video.
  • Page 122: Blackberry Story Maker

    About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device. You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides a fun and unique way to present your pictures and videos in a format that's similar to a movie.
  • Page 123 Tap Done. Edit the media used in a story You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker. In BlackBerry Story Maker, tap a story. While the story is playing, tap the screen.
  • Page 124 Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't save your story, it can only be played in BlackBerry Story Maker.
  • Page 125: Media Sharing

    Play or view your media file on a DLNA Certified device Your DLNA Certified device must be a Digital Media Renderer. You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment.
  • Page 126: Fm Radio

    About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations. To use the radio, connect your headphones to your device. Your headphones work as the radio antenna.
  • Page 127: Manually Tune To A Radio Station

    Listen to the FM Radio The FM Radio on your BlackBerry device has controls for listening to music that are similar to the Music app on the device. After you have tuned to a station, do any of the following: •...
  • Page 128 User Guide Media • When one of your favorite stations is playing, next to the station number, tap...
  • Page 129: Settings

    Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, but you can also tailor and optimize your device for your needs. Get acquainted with the options and discover more about what your device can do.
  • Page 130 Access advanced setup options such as IMAP and POP. Accounts • Manage email settings and messages. • Manage text messaging settings. BlackBerry Hub • View recent or blocked contacts. • Access settings you use frequently. • Access these settings at any time when you swipe down from the top of the screen with two fingers.
  • Page 131 Sign in to your BlackBerry ID. BlackBerry ID • Change your BlackBerry ID password. • Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen. BlackBerry Protect (if available) • Set up your device to use a smart card.
  • Page 132 • Add payment accounts. • Set preferred payment methods. Payment Options • Use BlackBerry Screen Reader. • Turn on Magnify Mode and Reverse Contrast. • Change settings for closed captioning, screen brightness, font size, Accessibility hearing aid compatibility, and TTY.
  • Page 133: Update Your Device Software

    Turn on automatic updates for your device software When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software updates are automatically downloaded and installed on your device. When this feature is turned on, you aren't notified when an update starts installing, but you may be asked to restart your device to complete the installation.
  • Page 134: Battery And Power

    BlackBerry Link If you restore your BlackBerry 10 device to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device to its default settings, you can run the setup application on your device to set up the device again.
  • Page 135: Charge Your Device

    Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't fully charged. Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.
  • Page 136 User Guide Settings Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Avoid using your device while it's charging to help it charge faster.
  • Page 137 User Guide Settings Battery and charging icons The battery power level icons appear at the top of the home screen on your BlackBerry device. Icon Description The battery is charging. The battery is fully charged. The battery isn't charging because the power source isn't providing enough power.
  • Page 138 Tap an app. Do one of the following: • To close the app, tap • To permanently delete the app, tap LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting.
  • Page 139 User Guide Settings A flashing yellow LED can indicate that the battery power level is low and your device is charging. A solid green LED can indicate that your device is plugged into a charger and that charging is complete. Using Battery Saving Mode If your battery power level is draining, you can set up Battery Saving Mode to turn on automatically and help make your battery last longer when you need it most! When Battery Saving Mode is turned on, your device automatically adjusts...
  • Page 140: Close Apps

    Settings > Display. • To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device When Holstered.
  • Page 141 . Tap and hold the network that you want to delete. Tap Update your software You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is available for your device, a notification appears in the BlackBerry Hub.
  • Page 142: Connections

    Your device or battery should not be placed in household waste bins. For information about returning your device to BlackBerry for recycling and safe disposal, from a browser on your computer visit www.blackberry.com/recycling. The recycling and trade-up program is available only in certain areas.
  • Page 143: Wireless Connections Icons

    Tap an app or service. Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology.
  • Page 144 You have no mobile network coverage. Your device is roaming. Extra charges might apply. You are connected to the BlackBerry Infrastructure. The number of solid waves indicates the strength of the Wi- Fi signal. If the signal is weak, your device might use more power to try to maintain the connection.
  • Page 145: Network Connections

    Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and maybe learn a few things you didn't know you could do.
  • Page 146 Wi-Fi CERTIFIED Miracast connection Miracast allows you to wirelessly show what's on the screen of your BlackBerry device on another device such as a TV or computer monitor.
  • Page 147: Vpn Connections

    Turn on airplane mode In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device. Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane mode restores the connections that were previously turned on.
  • Page 148: Switch Wireless Networks Manually

    To reset the default APN settings, tap Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile network coverage. On the home screen, swipe down from the top of the screen.
  • Page 149 Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry device so that only the phone and basic text messaging are available.Turning off data services while roaming might prevent you from receiving additional roaming charges.
  • Page 150 Wi-Fi connections A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps.
  • Page 151 Delete a saved Wi-Fi network Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life.
  • Page 152 SSID to connect. Hidden SSID Select this check box if you want your BlackBerry device to search for an SSID that is not being broadcast. A hidden Wi-Fi network isn't listed as an available network on the Wi-Fi screen.
  • Page 153 Connect to another device using Wi-Fi Direct On the BlackBerry device that you want to connect to, on the Wi-Fi settings screen, the Wi-Fi Direct tab must be selected. To connect to another type of Wi-Fi CERTIFIED device, view the documentation for that device.
  • Page 154 Settings Connect to a Wi-Fi CERTIFIED Miracast device You can wirelessly display the screen of your BlackBerry device on a Wi-Fi CERTIFIED Miracast device, such as your television or a boardroom projector. Note: To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you can use a wireless display adaptor, or use a SlimPort adapter and the appropriate cable, to connect your BlackBerry device to the other device.
  • Page 155: Bluetooth Connections

    • Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on your device, and the certificate has an expiration date).
  • Page 156: Turn On Bluetooth Technology

    If the device doesn't appear in the Devices list and you can't connect by making it discoverable, you might need to initiate pairing from the device. On your BlackBerry device, in the Discoverable drop-down list, tap On or 2 Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that came with the device.
  • Page 157 Delete a saved Bluetooth enabled device If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer use to make it easier to find the ones that you do use.
  • Page 158 Your car kit must support the remote SIM Access Profile (rSAP). Turn on rSAP to allow your car kit to access the SIM card in your BlackBerry device. When your car kit has access to your SIM card, you can use your car kit to make and receive phone calls, and send and receive text messages (SMS and MMS).
  • Page 159 Automatically establish a Bluetooth connection when you turn on your device You might like to automatically reconnect your BlackBerry device to a Bluetooth enabled device, such as a headset. You can set your BlackBerry device so that whenever you turn on your Bluetooth enabled device, your BlackBerry device automatically reconnects to it.
  • Page 160 Turn on the Connect to the last device when turned on switch. Supported Bluetooth profiles and services Your BlackBerry device is a Bluetooth Smart Ready device, and supports the following profiles. If your device is associated with a work account, your administrator might disable use of a profile.
  • Page 161 Personal Area Networking - User/Network This profile allows you to use your BlackBerry device as a modem when it's Access Point (PAN - U/NAP) connected to a Bluetooth enabled computer.
  • Page 162 If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.
  • Page 163: Send A File Using Nfc

    With NFC, you can exchange many kinds of files, including pictures, music, contact info, and even webpages, between your BlackBerry device and other NFC-enabled devices. Your device automatically establishes a Wi-Fi Direct or Bluetooth connection with the other NFC-enabled device to transfer files.
  • Page 164 BlackBerry device model. You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building.
  • Page 165: Usb Connections

    Prevent access to data on your device while charging The Charge Only Mode feature is designed to prevent access to the data on your BlackBerry device when you use a USB cable to charge your device. This feature is helpful if you travel frequently and charge your device at public charging...
  • Page 166 Set a static IP address for your USB connection By default, when you connect your BlackBerry device to a computer using a USB cable, your device assigns a random IP address to the connection. You can assign a static IP address that doesn't change each time you connect your device to your computer.
  • Page 167: Mobile Hotspot

    On some mobile networks, services such as email and BBM might not be available while Mobile Hotspot mode is on. After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled device is a lot like connecting to any regular router.
  • Page 168 Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network.
  • Page 169: Blackberry Keyboard And Typing

    BlackBerry Keyboard and typing Communicate with the world by typing messages, email, and documents with the BlackBerry Keyboard. You can type efficiently by creating custom text shortcuts and turning on prediction, correction, and spell check. After you set up your keyboard preferences, learn how to cut, copy, and paste text, and delete words.
  • Page 170 The assigned action is automatically performed. Preloaded keyboard shortcuts Your BlackBerry device comes preloaded with some shortcuts already assigned to certain keyboard keys. You can use these shortcuts from the BlackBerry Hub or from the home screen. Tip: You can change the shortcut assigned to a key or create customized keyboard shortcuts.
  • Page 171 Create or change a keyboard shortcut You can add new shortcuts to BlackBerry Keyboard keys that can be used on the home screen or in the BlackBerry Hub. Tip: If you want to add a shortcut for a key that already has a shortcut assigned to it, you can change the shortcut for that key without first deleting the shortcut.
  • Page 172: Type An Accented Character

    On the BlackBerry Keyboard, press and hold the letter that you want to add the accent to. When accented characters appear above the Keyboard, tap the accented character that you want to type.
  • Page 173: Type Faster With Automated Assistance Settings

    Settings > Language and Input. Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an audible indication of your typing progress or when a misspelled word is corrected.
  • Page 174: Selecting Word Suggestions That Appear While You Type

    Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next. When you pause your typing, suggested words are...
  • Page 175: Select A Suggested Word

    Edit your personal dictionary When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be edited at any time.
  • Page 176 Settings > Language and Input > Prediction and Correction > Word Substitution. Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps: On the home screen, swipe down from the top of the screen.
  • Page 177: Language

    BlackBerry Keyboard language. You can also switch to another typing language while you type. Change your display language The language you selected during the initial setup of your BlackBerry device is your display language. The home screen, BlackBerry Hub, and supported applications display content in this language.
  • Page 178: Keyboard Input Methods

    User Guide Settings Change your input language Your input language is the language in which you type documents, email messages, and SMS or MMS text messages. You can select up to three languages that you want to be able to type in. The default language is the display language you chose.
  • Page 179 You can use your BlackBerry device in many different languages, regardless of the default language you select. However, the differences between the languages you use may mean that you need specific tips to use your BlackBerry Keyboard with a language that is different than the default keyboard layout. For example, if you use a language that has more characters in the alphabet than the language that your keyboard supports, you need to know how to access those additional characters.
  • Page 180 User Guide Settings • To type a symbol, tap . To view more symbols, tap again. Character guide for Arabic or Farsi The typical Arabic keyboard layout looks like this: The following table shows how to type the Arabic and Farsi alphabet when there is more than one native character on each physical key.
  • Page 181 User Guide Settings Single key press Double key press Multi-tap + key press ‫م‬ ‫( گ‬Farsi only) ‫( گ‬Farsi only) ‫ك‬ ‫گ‬ ‫ک‬ ‫ذ‬ ‫د‬ ‫ر‬ ‫و‬ ‫ؤ‬ ‫ؤ‬ ‫( ژ‬Farsi only) ‫( ژ‬Farsi only) ‫ز‬ ‫ژ‬ ‫ظ‬ ‫ط‬ Typing in Chinese The Chinese language input methods support the following features: •...
  • Page 182 User Guide Settings Character guide for Zhuyin The typical Zhuyin or BoPoMoFo keyboard layout looks like this: Typing in Danish, Norwegian, Finnish, or Swedish The Danish, Norwegian, Finnish, and Swedish languages are largely based on a Latin alphabet with a few variations. These languages use the basic QWERTY keyboard layout with the addition of Å, Æ...
  • Page 183 User Guide Settings In some cases, you may notice that the BlackBerry Keyboard varies slightly from this example depending on the input language. If your device doesn't have the Danish, Norwegian, Finnish, or Swedish characters on the display, you can try selecting qwerty_nb from the Additional Layouts on the input settings screen.
  • Page 184 User Guide Settings • To type an uppercase character, you can press and press a letter. • Alternate characters are available for T, I, P, L, M, or $. To type an alternate character, double-press the primary character. • To type an accented version of a character, press and hold the primary character. Then, you can select the accented character.
  • Page 185 User Guide Settings Typing in Japanese The Japanese keyboard supports the following features: • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). • To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press and press a letter.
  • Page 186 Many languages use the Latin alphabet; however, there are three keyboard layouts that use the Latin alphabet on your BlackBerry device. If you set up more than one input language, note that the keyboard layout may change. The QWERTY keyboard layout is used by many languages; it's not confined to a single geographic area. Certain languages may have slight variations to the available keys or symbols, but the basic keyboard is the same.
  • Page 187 A. In Romanian, if you tap and hold the letter S, the prediction menu appears with ß among the options. Experiment with the BlackBerry Keyboard to reveal the keys that contain alternate characters. Typing in Thai The Thai keyboard supports the following features: •...
  • Page 188 User Guide Settings Character guide for Thai The typical Thai keyboard looks like this: The following table shows how to type the Thai alphabet when there is more than one native character on each. Single key press + key press ไๆ...
  • Page 189 User Guide Settings Single key press + key press สษ ษ วศ ศ งซ ซ ผฆ ฆ แฌ ฌ อฉ ฉ ◌ ิ ฮ ฮ ◌ ื ◌ ฺ ◌ฺ ◌ ์ ทม์ ใฬฒ ฒ ลฝ฿ ฿ ป Typing in Vietnamese The Vietnamese keyboard supports the following features: •...
  • Page 190: Screen Display

    User Guide Settings Screen display Change your backlighting On the home screen, swipe down from the top of the screen. Settings > Display. To adjust the brightness, move the slider back and forth. Tip: After you swipe down from the top of the screen, if you see in the quick settings, you can tap to display the slider without going into the Display screen.
  • Page 191: Accessibility

    Download the Accessibility PDF What's new in accessibility Your BlackBerry device is designed to help you stay productive with assistive technology for people with disabilities and special requirements. BlackBerry continues to improve the accessibility features on your BlackBerry device with updates...
  • Page 192 Turn on the BlackBerry Screen Reader The BlackBerry Screen Reader is a text-to-speech (TTS) feature on your BlackBerry device. The first time you turn on the BlackBerry Screen Reader, the Help app automatically opens to help you learn about the gestures you can use.
  • Page 193 Settings Tip: You can set your device to only turn on the BlackBerry Screen Reader from the device settings. If you don't intend to use this feature, you can turn off the Enable using triple tap option after you complete the initial device setup in Settings >...
  • Page 194 Gestures that start at the edges of the screen (such as swiping down from the top to access Settings or swiping up from the bottom to minimize an app) are the same in the BlackBerry Screen Reader as they are in all other apps. However, when the BlackBerry Screen Reader is turned on, you can use additional gestures to help you navigate.
  • Page 195 Task Gesture You can use this gesture as a "Where am I" locator if you get lost on the screen. The BlackBerry Screen Reader reads the description, the location of the point of regard, and the application name. Activate a point of regard Double-tap the point of regard with one finger.
  • Page 196 Stop the BlackBerry Screen Reader from reading Swipe down and to the left with one finger. When the BlackBerry Screen Reader reads a page of text, the point of regard remains on the last read item so that you can resume reading from the location where you stopped.
  • Page 197 Task Gesture Switch the BlackBerry Keyboard layout With the point of regard on the BlackBerry Keyboard, swipe down with one finger. Accept word prediction Swipe up with one finger.
  • Page 198 Task Gesture Open a notification or message Double-tap with one finger. Open BlackBerry Hub Instant Actions to quickly triage an Double-tap with two fingers. incoming notification Expand an email folder Triple-tap with one finger. In Discovery mode, tap and hold...
  • Page 199 Using the BlackBerry Screen Reader with an external keyboard You can use the BlackBerry Screen Reader with an external keyboard, such as a Bluetooth enabled keyboard or a USB keyboard. You can control the BlackBerry Screen Reader using the following gestures on your external keyboard.
  • Page 200 Adjust the volume, speed, and pitch using gestures You might want to increase the speed of the BlackBerry Screen Reader when you browse the Internet, or slow it down when you receive instructions. You can increase the volume when you're outside, or decrease it when you're at home or in a quieter space.
  • Page 201 Adjust the text or punctuation verbosity using gestures When you are learning how to use the BlackBerry Screen Reader, you can set the verbosity to a higher setting. After you get more familiar with your BlackBerry device, you can change the verbosity to include less information. For example, when the BlackBerry Screen Reader pauses at the end of a sentence, it might not be necessary for the screen reader to indicate that there is a period or exclamation mark.
  • Page 202 Tap All if you want to include all the previous lists of symbols, plus the following symbols: ? (question mark) and ! (exclamation point). After you have set the point of regard on one of the options in the drop-down list, double-tap with one finger to select your choice. Close the BlackBerry Screen Reader settings in one of the following ways:...
  • Page 203 With the point of regard on the minimized app, double-tap with two fingers to close the app. Using audio cues with BlackBerry Screen Reader Your BlackBerry Screen Reader can emit audio cues for events on your BlackBerry device. By default, this setting is on and you hear audio cues for the following: •...
  • Page 204 Turn on the Silent on Calls setting using gestures When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
  • Page 205 User Guide Settings When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode. Tap with one finger to open the BlackBerry Screen Reader settings. Tap Keyboard Echo to set the point of regard. Then, double-tap to activate the Keyboard Echo option.
  • Page 206: Turn On Magnify Mode

    When a dialog box, tip, or notification appears on your BlackBerry device screen, the BlackBerry Screen Reader moves from your point of regard to the message on the screen. The BlackBerry Screen Reader reads the message from the top. If you don't want to hear the contents of the dialog box, tip, or notification, you can stop the BlackBerry Screen Reader from reading it.
  • Page 207: Turn On The Closed Captions Setting

    Turn on the Reverse Contrast switch. Turn on the Closed Captions setting The Closed Captions setting displays text on your BlackBerry device screen when you play video files that support closed captioning. The captioned content specifies the default settings for Character and Caption Background.
  • Page 208: Media Cards And Storage

    Media cards and storage A media card lets you store more pictures, videos, music, and documents on your BlackBerry device! The files that you store on your device can be transferred between your device and your computer in just a few steps.
  • Page 209: Transfer Files Between Your Computer And Device Using A Wi-Fi

    Settings Moving or copying media files and documents You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer. You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer.
  • Page 210: Supported Media Cards

    Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance and power efficiency of your device.
  • Page 211: Turn On Encryption

    Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can also see a breakdown of what types of files are taking up space.
  • Page 212 In your browser privacy settings, clear your history, cookies, and other website data. Error messages: Media card If your BlackBerry device detects a possible problem or issue with your media card, you can view more details about the error in your Storage and Access settings.
  • Page 213: Using Your Device With Blackberry Link

    CAUTION: Media card data is deleted when you format a media card. Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected.
  • Page 214 BlackBerry device. Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files, and certain apps on your computer or tablet in the same way you'd use them on your device. You can: •...
  • Page 215 Click Finish. Set up your device in BlackBerry Link When you set up your device in BlackBerry Link, you can give your device a display name. This name appears on your device and also identifies your device in BlackBerry Link.
  • Page 216 By default, devices you add to BlackBerry Link can access files in the media and documents libraries on your computer, as long as they are associated with the same BlackBerry ID you use in BlackBerry Link. You can turn off remote access for specific devices.
  • Page 217 • To permanently delete a file from your device that's stored on your computer, touch and hold a file. Tap Copy a file from your computer to your device After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet.
  • Page 218 You can set the option to back up your BlackBerry device automatically when you connect your device to your computer. You can also customize the backup file name that BlackBerry Link creates and select which types of data to include in your backup file.
  • Page 219 On a Windows computer, click Back Up Device. On a Mac computer, click Back Up Now. Restore your device data With BlackBerry Link, you can restore backup files that include supported data from devices running BlackBerry Device Software 5.0 or later and BlackBerry 10 OS.
  • Page 220 If a new version of the device software is available for your device, a notification appears on your computer, beside your device name in BlackBerry Link. You can choose to automatically download device software updates as well as updates to BlackBerry Link software.
  • Page 221 5. Do the following: • In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer. • If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn on the Use Mobile Network switch.
  • Page 222 Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data over a Wi-Fi network. • On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, BlackBerry Link can't back up the data in your personal space. •...
  • Page 223: Applications And Features

    Then when you're using your BlackBerry device with one hand, it's easier to open those apps. On the home screen, touch and hold an app icon or open app until all of the icons or open apps start to blink.
  • Page 224: Deleting Apps

    Deleting apps You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Some apps are part of the core BlackBerry experience and can't be deleted.
  • Page 225: Delete An App From Your Home Screen

    On the home screen of your BlackBerry device, touch and hold an app icon until the icons begin to blink. On an app icon, tap Tip: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted, and the delete icon doesn't appear on these app icons.
  • Page 226: About The Blackberry Assistant

    If you're in a meeting and need to keep things quiet, you can also type your requests in the BlackBerry Assistant using natural language. When you type your requests, the BlackBerry Assistant stays silent and responds with only text on the screen.
  • Page 227 User Guide Applications and features App or Service Tasks Send an email, reply to an email, and search your email messages. Send a BBM message, reply to a BBM message, and search your BBM messages. Phone Make a call by using a contact name or phone number, and check or return your missed calls.
  • Page 228 Assistant You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant supports. Depending on your device language, BlackBerry Assistant settings, or wireless network, some apps or services might not be available.
  • Page 229 Turn off full assistance mode When you turn off Full Assistance mode, you can still use the BlackBerry Assistant to dial phone numbers and search your device. The BlackBerry Assistant supports more languages when Full Assistance mode is turned off.
  • Page 230: Calendar

    Make sure you have the address for the public calendar in iCalShare (ICS) format. You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the owner can change events in a public calendar.You can also open public calendar links in the BlackBerry Browser or in an...
  • Page 231: View Your Events

    In the Server Address field, enter the address for the public calendar in ICS format. Tap Done. Tip: If you tap a link to a public calendar you don't subscribe to in the BlackBerry Browser, you are automatically directed to the Subscribed Calendar screen, and information about the public calendar is automatically populated.
  • Page 232: Invite People To An Event

    User Guide Applications and features Tap Save. Tip: In any schedule view (for example, in the day schedule view or in the week schedule view), you can create an event by just tapping a spot on the schedule. Tap the new event block that appears, to change the event. Invite people to an event If your account supports adding participants to events, then you can add participants either when you create the event, or after.
  • Page 233 Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually add the details to each conference call meeting.
  • Page 234: Change Or Delete An Event

    User Guide Applications and features In the Calendar app, swipe down from the top of the screen. Clear the check box beside the calendar that you want to hide. Change or delete an event If you're the organizer of an event, you can change or delete it. In the Calendar app, touch and hold an event.
  • Page 235 Applications and features Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations. In the Calendar app, swipe down from the top of the screen.
  • Page 236 Join a WebEx event To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device.
  • Page 237 User Guide Applications and features Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants. Touch and hold a file. > Meeting Participants. Tap a meeting. On the Compose screen, type a message.
  • Page 238 Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar.
  • Page 239 Check that the Sync Calendar switch is turned on. • If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
  • Page 240: Contacts

    Your SIM card can store contact names and phone numbers. Copying contacts to and from your SIM card allows you to easily transfer contacts from one device to another. When you insert a SIM card into your BlackBerry device, you can view contacts that are stored on the SIM card in your contact list.
  • Page 241 By default, your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last names, mobile phone number, BlackBerry ID, and so on). You can choose whether or not you want your device to merge your contacts automatically.
  • Page 242 Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn.
  • Page 243: Delete A Contact

    Touch and hold a contact. Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your SIM card.
  • Page 244: Rename A Contact Group

    User Guide Applications and features Remove a contact from a contact group In the Contacts app, tap a contact group. Beside the contact's name, tap Tap Save. Rename a contact group In the Contacts app, tap a contact group. In the Group Name field, type a new name for the group. Tap Save.
  • Page 245: Search For A Contact

    Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for.
  • Page 246: Share A Contact

    Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see duplicate entries in your contact list, you can merge those contacts into one entry.
  • Page 247: Clock

    User Guide Applications and features 4. Tap Clear Local Contacts. CAUTION: Clearing your local data will permanently delete any contact entries that you saved only locally to your device. Clock Keyboard shortcuts: Clock Using the stopwatch • On the Stopwatch screen, to start or stop the stopwatch, press •...
  • Page 248 > > Tap an alarm. Tap Alarm Tone. Select one of the alarm tone options. Tip: To use music you have added or downloaded to your BlackBerry device, tap Set an alarm for multiple days > > Tap an alarm.
  • Page 249: Set The Timer

    User Guide Applications and features • To set a daily alarm, turn on the Daily switch. • To set an alarm to recur on specific days, select the check box next to one or more days. Set the snooze > >...
  • Page 250: World Clock

    When bedside mode is turned on, you're not notified of new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to turn on Battery Saving Mode, or to turn off wireless connections when in Bedside Mode.
  • Page 251: Android Apps

    Downloading and installing Android apps from the Amazon Appstore Get apps and games designed for Android smartphones and install them on your BlackBerry device using the Amazon Appstore! Create an Amazon account or sign in with your existing Amazon account to search for apps and download apps from the...
  • Page 252 While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with alternate services (such as mapping services).
  • Page 253: Maps And Gps

    In an Android app, swipe down from the top of the screen. Tap a screen size. Tap Change. Maps and GPS BlackBerry Maps icons Icon Description Show your current location on the map. See your Recents, Favorites, and Contacts locations.
  • Page 254 Go to the map screen. Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map.
  • Page 255: Get Directions

    User Guide Applications and features Get directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection. In the Maps app, find a place by doing one of the following: • On the map screen, search for an address or a place using the search field. In the search results, tap a place.
  • Page 256 Change your route preferences You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. You can set your route to avoid toll roads, highways, car-sharing lanes, or ferries. You can also set the type of route that you want to take (fastest, simplest, or shortest).
  • Page 257 . Tap Favorites. Touch and hold the place that you want to remove. Tap Add your work or home address In BlackBerry Maps, you can add your work and home addresses to save time when planning trips and getting directions. In the Maps app, tap >...
  • Page 258 Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings.
  • Page 259: About Location Services

    Applications and features Change the map language to local In BlackBerry Maps, you can set the map text to display in the language specific to the map or area that you're currently viewing. In the Maps app, swipe down from the top of the screen.
  • Page 260 About the compass The digital compass on your BlackBerry device works like a regular compass, but also includes more features. For example, you can choose whether the compass points to true north or magnetic north. The compass also works in any direction or orientation, including upside down.
  • Page 261: Browser

    User Guide Applications and features I'm seeing the interference indicator when I try to use the compass The interference indicator appears on the screen when something is interfering with the compass on your BlackBerry device. Try the following action: •...
  • Page 262 Tap the search engine that you want to use. Add a new search engine You can add search engines so that they are available in the drop-down list when you search for a term in the BlackBerry Browser. Note: This feature is not available for some search providers.
  • Page 263 Share a link or picture You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more. In the BlackBerry Browser, do one of the following: • To share the webpage that you're looking at, tap >...
  • Page 264 • To hear a specific section of a document, select a block of text. Tap Find files that you downloaded After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and share it.
  • Page 265 Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous Browser session.
  • Page 266: Delete A Bookmark

    Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might use tags to organize your favorite news-related webpages or blogs. In the BlackBerry Browser, tap > • To add a tag, touch and hold a bookmark. Tap .
  • Page 267 Browsing safely To help you browse safely, you can check the certificates for a website, change the security settings, and change permissions for specific websites in the BlackBerry Browser. About website certificates Certificates help verify that a website is legitimate. Websites that require more security, such as banking sites, use certificates to help prove authenticity.
  • Page 268: Security Settings

    Applications and features Security settings Remove History Items Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Do Not Track Tell websites that you do not want your browsing activity to be tracked.
  • Page 269: Smart Tags

    URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag, display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later.
  • Page 270 The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code.
  • Page 271 Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart...
  • Page 272 BlackBerry Remember, tap . Tap a message type or application. • To send the smart tag to another NFC-enabled BlackBerry device, tap > NFC. Align the backs of the devices. • To copy the smart tag to a writeable NFC tag, tap .
  • Page 273: File Manager

    Align the back of your BlackBerry device with an NFC tag. File Manager You can use File Manager to view, save, zip, and share files and folders on your BlackBerry device. You can also access files that are saved in the cloud.
  • Page 274: Managing Your Files

    View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To access a file stored on another device: Tap a device.
  • Page 275: Transferring Files

    User Guide Applications and features Sort files and folders You can view your files and folders in order by name, date, type, or size. You can also decide whether to view your files and folders in ascending or descending order. Tip: To change the way you view your files and folders, tap to view them as a list or to view them as a grid.
  • Page 276: Calculator

    User Guide Applications and features Copy a file Touch and hold a file or folder. Navigate to where you want to copy the file or folder. Tap Paste. Working with zip files Zip files and folders Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also zip all of the files in a particular folder using the Zip All option.
  • Page 277 Convert a unit of measurement You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another. The calculator includes many different types of measurements that you can convert, such as temperature, volume, and weight. You can easily convert units of measurement and quickly get back to what you were doing.
  • Page 278: Productivity And Work

    BBM Video chat. If your administrator turns on BlackBerry Balance, your adminstrator can also specify security policies that turn on and turn off features on your device.
  • Page 279: Change Your Work Space Password

    Change your work space password You might be able to use the same password for your work space password and your BlackBerry device password, depending on the rules set by your administrator. On the home screen, swipe down from the top of the screen.
  • Page 280 Your administrator must set up BlackBerry Balance and associate your work account with an Enterprise Mobility Management (EMM) solution from BlackBerry. After your admin sets up BlackBerry Balance, a work space is automatically added to your BlackBerry device and you are prompted to finish the activation.
  • Page 281 Depending on the rules set by your administrator, the apps and features that are part of the BlackBerry 10 OS might be available in your work space, personal space, or both. The following table describes the default behavior for most BlackBerry 10 OS apps.
  • Page 282 Can I use personal apps on my work's network? If your administrator turns on BlackBerry Balance technology, depending on the rules set by your administrator, you or your administrator can allow work apps to access your organization's Wi-Fi or VPN network.
  • Page 283 Note: The camera might not be available depending on your BlackBerry device model. If your device uses BlackBerry Balance technology, you have a Camera app in your personal space and another in your work space. Pictures and videos taken using the camera in your personal space are stored in your personal space. All of the files saved to your media card are also stored in your personal space.
  • Page 284: Remember

    Everything you need to remember about the trip is in one place. The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work email account to your device, your tasks, notes and flagged messages from your work account are kept in sync with the Remember app.
  • Page 285: Add An Entry To The Remember App

    Tap Save. Set up a recurring task When you create or change a task in BlackBerry Remember, you can set it to repeat every day, on specific days or times, or at specific intervals. While you're adding or changing a task, tap Recurrence.
  • Page 286: Add Tags To An Entry

    On the Edit Account screen, turn off the Sync Tasks switch. Record a voice note in the Remember app You can use BlackBerry Remember to record voice notes. In a note, a task, or on the Tasks or Notes screen, tap Speak your voice note.
  • Page 287: Send Something To The Remember App

    Move an entry to a different folder If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non- work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.
  • Page 288 Tap a result. View Remember entries that have the same tag If you added tags to your BlackBerry Remember entries, you can filter entries by those tags. In the Remember app, tap Tags. Tap a tag to view entries with that tag.
  • Page 289 I can't add due dates, tags, voice notes, or attachments to an entry If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new folder.
  • Page 290 Productivity and work I can't open a folder in the Remember app If your BlackBerry device is set up to use BlackBerry Balance, you might need to unlock your work space to access all of your folders and entries. 1. In the Remember app, at the top of the screen, tap Tap to Unlock Work Space.
  • Page 291: Security And Backup

    Make sure that you use the same BlackBerry ID for all of your BlackBerry devices. Sign in with your BlackBerry ID to do the following and more: • Turn on BlackBerry Protect to help locate your device and protect the data on your device if your device is ever lost or stolen. •...
  • Page 292 If you enter your work space password more than the allowed number of times, your work space and the contents within it are deleted. You can reduce or increase the number of allowed work password attempts in your BlackBerry Balance settings.
  • Page 293 Settings > Security and Privacy > Device Password. In the Lock Device After drop-down list, select an interval. • To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap Settings >...
  • Page 294 Lock your device with your work space password If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you might be able to use the same password for your work space password and your device password, depending on the rules set by your administrator.
  • Page 295: Protect Your Sim Card With A Pin

    You can typically do this by entering an incorrect device password ten times. If you have the BlackBerry Protect anti-theft feature turned on, to set up your device again, you will need to enter your BlackBerry ID.
  • Page 296 To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2. About smart cards You can use a smart card and the password for your BlackBerry device or work space to unlock your device. You can use smart card certificates to send S/MIME-protected messages.
  • Page 297: What To Do If Your Device Is Lost Or Stolen

    Complete the instructions on the screen. Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device.
  • Page 298: Blackberry Protect

    BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect the data on your device if your device is ever lost or stolen. You can turn on BlackBerry Protect when you first set up your device, or later in your device settings.
  • Page 299: Wiping Your Device To Delete Your Device Data

    Before you switch to a new device or give away your current BlackBerry device, you should wipe it. A security wipe is designed to permanently delete all of the data on your device so it can't be recovered. This data includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.
  • Page 300: Security Settings

    Wipe your device Before you wipe your BlackBerry device, consider backing up your data on a computer. You can use BlackBerry Link to back up your device data. To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/...
  • Page 301: Using Parental Controls

    BlackBerry Guardian also incorporates technology from software security leader Trend Micro. BlackBerry Guardian is constantly evolving to help identify the most advanced forms of malicious software and privacy concerns. If malicious software is discovered in an app or game after it's available, the app or game is removed from BlackBerry World.
  • Page 302 Do one of the following: • To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB cable. If necessary, on your computer, enter your device password. • To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of the home screen.
  • Page 303: Password Keeper

    If you saved the backup file to a media card, insert the media card into your new BlackBerry device. If you didn't save the backup file to a media card, you can use BlackBerry Link to transfer the records.
  • Page 304 User Guide Security and backup • To edit a record, tap the record. Tap . Edit the information. Tap Save. • To copy a record, touch and hold a record. Tap • To make a record a favorite, touch and hold a record. Tap .
  • Page 305 User Guide Security and backup Lock Password Keeper In the Password Keeper app, swipe down from the top of the screen. Do any of the following: • To lock Password Keeper manually, tap • To change when Password Keeper locks automatically, tap .
  • Page 306 User Guide Security and backup Prevent password and username copying If you turn off the copy feature, you must enter your passwords and usernames manually. In the Password Keeper app, swipe down from the top of the screen. Turn off the Allow clipboard copy switch. Hide or show passwords in Password Keeper In the Password Keeper app, do any of the following: •...
  • Page 307: Legal Notice

    This documentation including all documentation incorporated by reference herein such as documentation provided or made available on the BlackBerry website is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its affiliated companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical, or other...
  • Page 308 Installation or use of Third Party Products and Services with BlackBerry's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so.
  • Page 309 BlackBerry. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.

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