Axis Q7411 User Manual
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Axis Q7411 User Manual

Video encoder
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AXIS Q7411 Video Encoder

User Manual

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  • Page 1: User Manual

    AXIS Q7411 Video Encoder User Manual...
  • Page 2 This manual is intended for administrators and users of • Low Voltage (LVD) Directive 2006/95/EC. See Safety on page 3 . AXIS Q7411 Video Encoder, and is applicable to firmware 5.80 and later. • Restrictions of Hazardous Substances (RoHS) Directive 2011/65/EU.
  • Page 3 • find answers to resolved problems in the FAQ database. Search by product, category, or phrase • report problems to Axis support staff by logging in to your private support area • chat with Axis support staff •...

  • Page 4: Table Of Contents

    Application Considerations ........AXIS Video Motion Detection ....... . .
  • Page 5 AXIS Q7411 Video Encoder Table of Contents Date & Time ........... .

  • Page 6: Safety Information

    AXIS Q7411 Video Encoder Safety Information Safety Information Hazard Levels Indicates a hazardous situation which, if not avoided, will result in death or serious injury. DANGER Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

  • Page 7: Hardware Overview

    AXIS Q7411 Video Encoder Hardware Overview Hardware Overview 10 11 12 3 4 5 6 7 8 9 MicroSD memory card slot I/O connector RS485/422 connector Control button Power connector Network connector Video input Audio input Audio output 10 Power LED...

  • Page 8: Led Indicators

    Resetting the product to factory default settings. See page 60. • Connecting to an AXIS Video Hosting System service. See page 51. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...
  • Page 9 AXIS Q7411 Video Encoder Hardware Overview Status LED Indication Green Steady green for normal operation. Amber Steady during startup and when restoring settings. Flashes red for firmware upgrade failure. Network LED Indication Green Steady for connection to a 100 Mbit/s network. Flashes for network activity.

  • Page 10: Access The Product

    To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted. The Axis product includes one (1) H.264 decoder license for viewing video streams and one (1) AAC audio license. The licenses are automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed copies.

  • Page 11: Set The Root Password

    Set the Root Password To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root Password dialog, which opens when the product is accessed for the first time.
  • Page 12 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 14 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 13 Microphone button – Click to mute or unmute the microphone. In Simplex - speaker only mode, the Microphone and Talk buttons must both be active to send audio to the Axis product. Click either button to stop audio transmission. Use the slider to control the volume of the speakers and the microphone.

  • Page 14: Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 15: Alternative Methods Of Accessing The Video Stream

    AXIS Q7411 Video Encoder Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...

  • Page 16: Access Audio Streams

    • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 17: Set Up The Product

    Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. •...

  • Page 18: Video And Audio

    Width and Height fields and click Apply. • When accessing the Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle.

  • Page 19: Stream Profiles

    Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.

  • Page 20: Onvif Media Profiles

    Camera Settings The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance To change Image Appearance go to the menus under Setup > Video & Audio > Camera Settings.

  • Page 21: Overlay

    For more information about privacy masks, see Privacy Mask on page 22. To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the maximum image resolution.

  • Page 22: Privacy Mask

    For more examples of hexadecimal values, see the online help To scale the image automatically, select Scale with resolution. The image will be scaled down to fit the resolution used by the Axis product. 5. Click Save. To select the image to use as overlay: 1.

  • Page 23: Set Up Audio

    AXIS Q7411 Video Encoder Video and Audio The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled. You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.

  • Page 24: Audio Clips

    To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information, see Events on page 39.

  • Page 25: Configure The Live View Page

    Viewer Settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. •...
  • Page 26 Defining the link as a web link will open the link in a new window. Output Buttons External I/O devices connected to the Axis product’s output ports can be controlled directly from the Live View page. To display output buttons in the Live View page: 1.

  • Page 27: Ptz (Pan Tilt Zoom)

    AXIS Q7411 Video Encoder PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of the following values: •...

  • Page 28: Install Ptz Driver

    Install PTZ Driver This Axis product supports several PTZ devices. Please see www.axis.com for a complete list of supported devices, and to obtain the correct driver. To install a PTZ device you need to install the PTZ driver.

  • Page 29: Advanced

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events on page 39). The event will immediately be placed first in the queue except when an administrator is in control.
  • Page 30 AXIS Q7411 Video Encoder PTZ (Pan Tilt Zoom) 4. Guard Tour — A guard tour (see page 27) has PTZ control for an indefinite period of time. It may be overridden by an operator, event or administrator. The guard tour will resume when higher priority groups leave the queue.

  • Page 31: Detectors

    Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.

  • Page 32: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...
  • Page 33 AXIS Q7411 Video Encoder Applications If the Axis product is reset to factory default, uploaded applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.

  • Page 34: Axis Video Motion Detection

    AXIS Video Motion Detection is an application that detects moving objects in the camera’s field of view. When a moving object is detected, AXIS Video Motion Detection sends an alarm that can be used by the Axis product or by third-party software, to, for example, record video or send a notification.
  • Page 35 Note To add and modify exclude areas, Internet Explorer and AXIS Media Control (AMC) must be used. To add an exclude area, click Add. The default exclude area is a rectangle placed in the center of the image. Use the mouse to move, reshape and resize the area so that it covers the desired part of the image.
  • Page 36 • Enabling visual confirmation may introduce video latency. Ignore Filters If AXIS Video Motion Detection 3 detects too many unwanted objects, start by modifying the include and exclude areas. If still too many objects are detected, use one or more of the ignore filters.
  • Page 37 AXIS Q7411 Video Encoder AXIS Video Motion Detection 4. Click Save to apply the filter. 5. Use visual confirmation to verify the settings. 6. If the result is not satisfactory, increase the filter size in small steps. The filter size can also be set by entering a value between 10 and 50 in the field. The value corresponds to the distance from the center of the cross to one of the arrowheads.

  • Page 38: Using The Application In An Action Rule

    The following example shows how to configure the Axis product to record video when AXIS Video Motion Detection 3 detects motion. 1. Insert an SD card in the Axis product, or go to Setup > System Options > Storage in the Axis product’s webpages and configure the product to use a network share.

  • Page 39: Events

    Convert Event Types to Action Rules If the Axis product is upgraded to firmware version 5.40 or later, it is recommended to convert Event Types to Action Rules. The legacy user Event Types in the camera will continue to work but will not be visible in the user interface of the camera. The Event Types need to be converted to Action rules to become visible in the user interface.
  • Page 40 Available action rule triggers and conditions include: • Applications – Use installed applications to trigger the rule. See Applications on page 32. VMD3 – Trigger the rule when AXIS Video Motion Detection detects a moving object. See AXIS Video Motion Detection. •...

  • Page 41: Add Recipients

    AXIS Q7411 Video Encoder Events Recurrence – Trigger the rule periodically. See Set Up Recurrences on page 43. This can for example be used to upload an image every 5 minutes. Use Schedule – Trigger the rule according to the selected schedule. See Create Schedules on page 43.
  • Page 42 Secure (HTTPS). Send Notification Specify login information for the HTTPS server and validate Send Video Clip the server’s certificate. If there is a proxy between the Axis product and the HTTPS server, also specify the proxy settings. Network Share Send Images A network share can also be used as a storage device for recorded video.

  • Page 43: Create Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates on page 49.

  • Page 44: Recordings

    Note The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according to the product’s time zone.

  • Page 45: Export Video Clip

    Continuous Recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 55. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 46: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 47: System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 48 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.

  • Page 49: Date & Time

    Axis product: Server/Client certificates - To authenticate the Axis product. CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network.

  • Page 50: Network

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 51 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http://<IP address> in the Location/Address field. For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup Note •...
  • Page 52 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 53 (LAN) from the public network (Internet). Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router.
  • Page 54 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).

  • Page 55: Storage

    AXIS Q7411 Video Encoder System Options Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Reset to Factory Default Settings on page 60. UPnP The Axis product includes support for UPnP .
  • Page 56 To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.
  • Page 57 6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools. To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks.

  • Page 58: Ports & Devices

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 59: Support

    Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 60.

  • Page 60: Reset To Factory Default Settings

    For more information, see www.axis.com/developer File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 61: Troubleshooting

    To upgrade the product’s firmware: 1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup 2. Go to Setup > System Options > Maintenance in the product’s webpages.

  • Page 62: Symptoms, Possible Causes And Remedial Actions

    Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address Try the installation again.
  • Page 63 The TTL (Time To Live) value may need to be increased. No multicast H.264 Check with your network administrator that the multicast addresses used by the Axis product displayed in the client are valid for your network.
  • Page 64 AXIS Q7411 Video Encoder Troubleshooting No audio Incorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volume settings are correct. Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

  • Page 65: Technical Specifications

    AXIS Q7411 Video Encoder Technical Specifications Technical Specifications Item Specifications Function/group Video Encoder Model AXIS Q7411 Pan/Tilt/Zoom Wide range of analog PTZ cameras supported (drivers available for download at www.axis.com) Compatible with Coaxitron® by Pelco 100 presets/camera, guard tour, PTZ control queue...
  • Page 66 AXIS Q7411 Video Encoder Technical Specifications Item Specifications Function/group System Application Open API for software integration, including VAPIX® and AXIS Camera Application Integration Programming Platform; specifications at www.axis.com Interface AXIS Video Hosting System (AVHS) with One-Click Connection ONVIF Profile S, specification at www.onvif.org...

  • Page 67: Connectors

    Function/group Optional AXIS T8006 PS12 (enables operation at 60 °C) accessories Video AXIS Camera Companion, AXIS Camera Station, Video management software from Axis’ management Application Development Partners available on www.axis.com/techsup/software software Languages German, French, Spanish, Italian, Russian, Simplified Chinese, Japanese, Korean,...

  • Page 68: Connection Diagrams

    AXIS Q7411 Video Encoder Technical Specifications 1 Tip 2 Ring 3 Sleeve Audio Input Ground Microphone/Line in Audio Output Ground Line out (mono) RS485/422 Connector Two 2-pin terminal blocks for RS485/RS422 serial interface. The serial port can be configured to support: •...

  • Page 69: Performance Considerations

    Heavy network utilization due to poor infrastructure. Bandwidth affected. • Viewing on poorly performing client computers lowers perceived performance. Frame rate affected. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.
  • Page 70 User Manual Ver. M2.6 AXIS Q7411 Video Encoder Date: July 2015 © Axis Communications AB, 2012 - 2015 Part No. 1486218...

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