Ford 2015 Figo Owner's Manual page 217

Issue
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
Issue
AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not
find any applications.
Figo (CDU) , E4B5 19A321 ZCA enIND, Edition date: 06/2015, Second Printing
SYNC™
Voice Command Issues
Possible Cause(s)
· You may be using the
wrong voice commands.
· You may not be saying the
name exactly as it is saved.
· Contacts in your phone-
book may be very short and
similar, or they may contain
special characters.
· Your phonebook contacts
may be saved in CAPS.
AppLink issues
Possible cause(s)
An AppLink capable phone
is not connected to SYNC.
215
Possible Solution(s)
· Do not use special charac-
ters in the title as the system
does not recognize them.
· Review the phone voice
commands. See Using
SYNC™ With Your Phone
(page 192).
· Make sure you are saying
the contacts exactly as they
are listed. For example, if a
contact is saved as Joe
Wilson, say "Call Joe
Wilson".
· The system works better if
you list full names such as
"Joe Wilson" rather than
"Joe".
· Do not use special charac-
ters such as 123 or ICE as the
system does not recognize
them.
Possible solution(s)
Ensure you have a compat-
ible smartphone; an Android
with OS 2.3 or higher or an
iPhone 3GS or newer with
iOS 5.0 or higher. Addition-
ally, ensure your phone is
paired and connected to