Ford 2015 Figo Owner's Manual page 214

Issue
SYNC does not recognize
my device when I turn on the
vehicle.
Bluetooth audio does not
stream.
SYNC does not recognize
music that is on my device.
SYNC is not playing the
album I think I have.
Figo (CDU) , E4B5 19A321 ZCA enIND, Edition date: 06/2015, Second Printing
SYNC™
USB/Media Issues
Possible Cause(s)
This is a device limitation.
This is a phone-dependent
feature.
The device is not connected.
· Your music files may not
contain the proper artist,
song title, album or genre
information.
· The file may be corrupted.
· The song may have copy-
right protection which does
not allow it to play.
· You may be using the
wrong voice commands.
· You may not be saying the
name exactly as it is saved.
· The system may not be
"reading" the name the
same way you are saying it.
212
Possible Solution(s)
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
Make sure the device is
connected to SYNC and that
you have pressed play on
your device.
· Make sure that all song
details are populated.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.
· Try using the proper name
listed on your media player.
For instance, if the album is
titled "Star Wars, the motion
picture soundtrack," saying
"Play album Star Wars"
won't work, but saying "Play
album Star Wars the motion
picture soundtrack" will
work.
· MP3 files, normally have
four main attributes in the
mp3's ID3 tag field: Title,
Artist, Album and Genre.
Please note "Title" may not
be the same as the mp3
file's name.