Trouble shooting
1. There is no sound coming from the earphones
Please check volume on your audio device to make sure it is
outputting sound.
Please make sure that the 3.5mm plug is fully inserted into your
audio device. Sometimes a case or protective cover can prevent a
good connection.
Please make sure the earphone plug and audio device's jack is clean.
2. The headphone are not fitting comfortably.
Please adjust the length of the band by pull/push the pole as below.
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